Questions & Answers

Q: QuestionDoes this insignia 300 have the self evaporating system? It doesn't specify it on the box that I can see. I have been using the drain hose on the bottom drain hole and draining water into a bucket. I have been dumping so many buckets of water daily

Asked 1 year ago by Insigniauser.

• A:Answer Thank you for your Inquiry! The Insignia™ 300 Sq. Ft. Portable Air Conditioner typically includes a self-evaporating system, which helps minimize the need for manual draining by evaporating most of the condensate water produced during operation. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questionhow many starting watts from an inverter generator does this unit take to start? And also how many running watts does it take?

Asked 1 year ago by Lito.

• A:Answer HI Lito! The starting watts required for an air conditioner can vary depending on the specific model, but a general rule of thumb is that it may require 2 to 3 times the running watts to start up. For a 300 sq. ft. portable air conditioner, it may require around 1200 to 1800 starting watts to start up. JC | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow many hours a day can/should this run?

Asked 1 year ago by Turk.

• A:Answer Hi Turk! The recommended operating time for a portable air conditioner is up to 8 hours a day. Running it longer than that may put a strain on the unit and decrease its efficiency. JC | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the diameter of the hose opening? Going to be venting through attic and need to know diameter to get a wall adapter vent connection.

Asked 1 year ago by Bear.

Q: QuestionWe would like our A/C placed on the opposite side of the window it’s to vent. The hose is too short. When looking at couplers and other hoses to lengthen it, they do not have the connector ends like they exist on the stock hose that fits. What can I do?

Asked 1 year ago by BLChris.

• A:Answer Thank you for your inquiry! If the standard couplers and hoses you've found don't match the connector ends on the stock hose for your Insignia™ Portable Air Conditioner, you may need to consider a different approach. One option is to look for universal hose extenders or adapters that can fit both ends of your existing hose and the desired extension. Alternatively, you could explore custom solutions from hardware or HVAC stores that may offer more flexibility in matching connectors or even fabricating a custom hose extension. It's essential to ensure that any modification or extension maintains a secure and airtight connection to avoid leaks and maintain the efficiency of your air conditioner. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHi- I lost the hose during and move and want to replace it. I need the rings that go on each end of the hose - is there a replacement kit I can order>

Asked 1 year ago by BellaFromPittsburgh.

• A:Answer Hi,BellaFromPittsburgh. Thank you for your inquiry! You can typically find replacement hose kits, including rings, for portable air conditioners at hardware stores, home improvement centers, or online retailers. You may also want to check with the manufacturer directly or search for compatible replacement parts for your specific model of Insignia™ portable air conditioner. If you have difficulty finding the parts you need, reaching out to customer support for assistance may be helpful. Keith | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat do I do about black mold on the vent and caked on inside the unit?

Asked 1 year ago by karpolu.

• A:Answer Hi there! We suggest to reach us at 877-467-4289, So we can schedule an appointment to take a look on your Air Conditioner. Carl | Insignia Support https://www.bestbuy.com/site/insignia-300-sq-ft-portable-air-conditioner-white/6393204.p?skuId=6393204

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHello! I use my air conditioner regularly and clean the air filters but it lately has had a strange vinegar smell to it when it runs. Is there a way to fix this?

Asked 2 years ago by AK.

• A:Answer A vinegar smell from your air conditioner usually means there’s some mold or mildew buildup inside, especially around the filters or water drain areas. Even if you clean the filters regularly, moisture can get trapped elsewhere. To fix it, try these steps: Remove and clean the filters thoroughly with warm soapy water and let them dry completely before reinstalling. Check and clean the drain pan and hose if your unit has one, since stagnant water can cause odors. Wipe down accessible internal parts with a mixture of water and white vinegar or mild bleach solution to kill mold. Make sure the unit is running long enough to fully dry out between uses, and consider running it on fan mode for a while after cooling. If the smell persists, a professional cleaning might be needed to get rid of hidden mold.

  Answered 3 months ago by x360Verified Purchase

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Q: QuestionThe inside fan motor is very dusty and has a smell. How do i clean it?

Asked 2 years ago by shadowray.

• A:Answer Use a can of compressed air to blow it out.

  Answered 2 years ago by SteveVerified Purchase

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Q: Questionhow do you drain the water from the Insignia air conditioner?

Asked 2 years ago by Anonymous.

• A:Answer The clear tube supplied can go into a large plastic tub to drain when using the dehumidifier option.

  Answered 2 years ago by DSilvera

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Q: QuestionMy brand new portable unit does not seem be cooling (2 degrees in 4 hours) and it feels as if there is hot air escaping from where the hose attaches to the back of the unit. I have checked that it is vented correctly. what could be wrong?

Asked 2 years ago by Judy.

• A:Answer Clean your filter.

  Answered 2 years ago by RuthAVerified Purchase

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Q: QuestionWhat does E4 mean when it comes up on the display, where the temperature is displayed? Mine keeps displaying E4 and kinda shuts down a bit. Please advise? Thank you, Dave Garber

Asked 2 years ago by DaveG.

Q: QuestionMy window unit died on Friday. I need to know if this unit will cover the interior of my 30ft trailer, without my having to replace the window unit..

Asked 2 years ago by Rich.

• A:Answer My whole house AC died two years ago. I live in a townhouse. I use one unit on each floor. Recently purchased this for the upstairs. I sometimes let it cool the hall but basically use it in my bedroom with the door closed. I use one unit on the first floor and open a window in a room away from the AC. It works almost okay that way my kitchen is forty feet from the unit and is warm. Opening the window across the length of house helps cool it at night while sleeping in a closed room with a unit with the windows closed. You may need two…but I would try one first.

  Answered 2 years ago by RuthAVerified Purchase

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Q: QuestionI need to find a replacement filter for the top vent. Does anyone know which filter fits this unit?

Asked 2 years ago by Anonymous.

Q: QuestionNoise level is?

Asked 2 years ago by Davidrenneisen.

• A:Answer It's not quiet, but I was able to sleep with it running in the same room. You get used to it.

  Answered 2 years ago by LindaVerified Purchase

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Q: QuestionI have this exact ac & I hate how it does not get my room no where near cold. I have it set at high on 62 and nothing, it just keeps it fresh , feels like 70. What can I do to fix it?

Asked 2 years ago by Ac.

• A:Answer This was a gift for my son. He hasn't complained about it.

  Answered 2 years ago by JWatkinsVerified Purchase

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Q: QuestionIs there a way to turn down the volume on the unit? I have the portable AC, and it beeps so loud every time I press any button. It is very loud and wakes up other people in the house. If not, is there a speaker I can cover up?

Asked 2 years ago by Erica.

Q: QuestionAbsolutely love this AC however, I’m curious to see if there is anything I should do recently, after 2 years of use the ac has been stopping and making shutter noises could it be that it’s damaged if so if there is a place I can call or take it to ?

Asked 2 years ago by Troubleshooting.

• A:Answer Take it in to greek squad at best buy!

  Answered 2 years ago by BonnieSVerified Purchase

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Q: QuestionIs there action to be taken if you have this vented in the window and it starts raining?

Asked 2 years ago by Buyer.

• A:Answer No, the window is completely sealed. It has rained heavily several times since installation and there have been no leaks.

  Answered 2 years ago by WendyW

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