A:AnswerHi, Puzzled. Thank you so much for addressing your concern with regards to our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. It is really frustrating that you have waited for 24 hours for the ice maker to work, but instead of making ice it is only dumping water. Usually, when the ice maker kit has been properly installed it will be making ice. Some underlying factors that cause this, is that the freezer temperature is too high, so you need to adjust it, or there may be something mechanically wrong with the ice maker itself. For more information, you can access the link below, go to features and download the user's manual, or you can reach out our Insignia Hotline Support at 1-877-467-4289. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
A:AnswerHello LisaL,
We are very sorry to read you are experiencing this issue with one of our products. Please turn off the ice maker when you clean your refrigerator or plan to be away for a short period. Use mild detergent in warm water to clean the ice storage box, then rinse and dry
it then try to use it again. If it still would not work, please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi there,
We suggest to consult this to one of our technician for further assistance. You may reach us at 1-877-467-4289 daily from 8:00 am to 9:00 pm CT.
Gem
Insignia Products
Please visit https://www.insigniaproducts.com/
A:AnswerThe cord connector on the ice maker may not compatible with the receptacle in the refrigerator.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
A:AnswerNS-ICEF2W2 is the same item I just received and installed into my top freezer. I beleive they are the same for top and bottom snd come with parts needed for both options. I had to go to the service desk to order it and he had to search through several data bases to find it available.
A:AnswerHello,
No. This only works with NS-RTM18SS2L, NS-RTM18SS2. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us