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25 Questions & 116 Answers
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  • Question
    Does it clean a car cd player?   (10 Answers)

    By Anonymous May 16, 2015.

    Closed to new Answers

    Answers
    • Best 
      Answer

      Yes it does! However, if your lens is scratched or damaged, there's not much it can help with. It would be a more cost efficient solution to look into replacing your car's stereo all together.

      By Aaroneous October 20, 2015.

    • Question
      will this work on Xbox One?   (2 Answers)

      By Eric June 13, 2016.

      Answers
      • Best 
        Answer

        It did not work on PS4, if that helps at all.

        By JaxMetal April 21, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Will this clean my 8 track player?   (5 Answers)

      My Captain and Tenille 8 tracks keep jamming right at the good part of Muskrat Love.

      By Ben Gay January 31, 2016.

      Answers
      • Best 
        Answer

        It will clean all other tracks except for Muskrat Love, per the proprietary restrictions put in place at the time of the original release of that album.

        By Teem September 4, 2016.

      • Question
        why wont this lens cleaner load my insignia blue ray player   (8 Answers)

        why wont this lens cleaner load my insignia blue ray player

        By Anonymous April 27, 2015.

        Answers
        • Best 
          Answer

          It should work on any blue ray players. I would return it for another if it doesnt work

          By baghdaddyvet May 8, 2015.

        • Question
          Will this clean the laser beam and clean out dust that might be the cause of cd's stop playing after a min or two. I have a 5 disc Insignia player.   (3 Answers)

          By carhar81 December 30, 2016.

          Answers
          • Best 
            Answer

            Yes it worked for me--solved the skipping and hesitating problem!

            By cowgirlsal January 27, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Why does Insignia laser lens cleaner not progress past 2:08 minutes.   (7 Answers)

          Insignia lens cleaner does not progress past 2:08 of 40:05 minutes cleaning step for my DVD player. What is problem?

          By Anonymous November 7, 2015.

          Answers
          • Best 
            Answer

            The disc does not have any way of stopping on its own. If it is stopping that would indicate an issue with the hardware actually playing the disc.

            By InsigniaCustomerSupport November 7, 2015.

            • Brand Representative
        • Question
          Will it clean my navigation DVD drive?   (4 Answers)

          I've been having trouble with my DVD drive that reads the info for my navigation system, many online forums recommend a laser lens cleaner like this one. I plan on trying it, but do you think it will work, or has it worked for anyone in the past?

          By Anonymous September 1, 2015.

          Answers
          • Best 
            Answer

            I tried cleaning my Chrysler Nav. It did not work because the unit would not recognize the disc as being a valid NAV disc. Thus, disc did not initiate to clean.

            By Crowman April 22, 2016.

          • Question
            Will this work for any ps4 game disks   (1 Answer)

            By Anonymous August 12, 2017.

            Answers
            • Answer

              Hello, thank you very much for your interest in our Laser Lens cleaner. I saw your question about the compatibility of it with your PS4 discs and I wanted to let you know that this will work absolutely fine to clean the lens inside your console but it is not to clean discs by itself. In order to clean discs I strongly suggest that you check out our Manual disc repair System: https://www.bestbuy.com/site/insignia-manual-disc-repair-system-multi/1509048.p?skuId=1509048 Thanks again, I hope you enjoy this and other Insignia products from Best Buy. Arely R. - Insignia Support

              By InsigniaCustomerSupport August 16, 2017.

              • Brand Representative
          • Question
            When I forward to track 9, nothing happens, even if I press play. What should I do?   (2 Answers)

            By Rudy June 9, 2017.

            Answers
            • Answer

              Eject the cleaner and turn off your player,wait a few minutes and try again. Remember to keep your player up-to-date

              By 10245J July 24, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            What is name of song and/or group on lens cleaner? Thank you.   (1 Answer)

            By Vett May 25, 2017.

            Answers
            • Answer

              I don't recall if there was any music on it or not, don't recall that there was, certainly no group, it's just a cleaner.

              By Mstery16 July 19, 2017.

              • Verified Purchaser
              • My Best Buy® Member

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