Questions & Answers

Q: QuestionWhat type of connector does this adapter use to connect to a monitor?

• A:Answer This adapter uses a DisplayPort connector to connect to a monitor.

Q: QuestionHow do I set up this Insignia adapter?

• A:Answer This adapter has a plug-and-play design, so no additional software is required for setup.

Q: QuestionDoes this adapter support audio output?

• A:Answer Yes, the adapter sends sound to audio-enabled DisplayPort monitors.

Q: QuestionWhat operating systems is this adapter compatible with?

• A:Answer This adapter is designed for Windows 10, macOS 10.12 and Android 9.0.

Q: QuestionCan this adapter be used to extend a display to a second monitor?

• A:Answer Yes, you can extend your existing display to a second monitor with this adapter.

Q: QuestionHi there! This device is compatible with an ACER NITRO 5 AN515-52. I already have connected one monitor by HDMI port and I'd like to put a second monitor. Thanks!

Asked 5 years ago by jersonmr.

• A:Answer How to recognize the USB-C device whether has DP alt mode? If it has, it will have the logo (Refer to the red circle marked in the photo).

  Answered 5 years ago by Ehco

  • 
  Helpful (10)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this adapter support the “Valve Index VR System” on a laptop?

Asked 3 years ago by Cade.

• A:Answer Hi Cade, Given the USB-C port is also listed as DisplayPort (and on the laptop it looks like it has the DisplayPort logo on the port), basic USB-C to DisplayPort adapter should work for the Index on your laptop. Insignia Products Lisa https://insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this support 1440p at 165Hz?

Asked 3 years ago by James.

• A:Answer Yes it will work fine, it also supports 1080p at 240hz if anyone is curious also

  Answered 3 years ago by camwilkVerified Purchase

  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this Displayport version 1.4 compatible?

Asked 5 years ago by Anon.

• A:Answer No, does not seem so. Unable to support the higher bandwidths of 4K 120Hz or 5K/6K/8K.

  Answered 5 years ago by LeftyVerified Purchase

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionhey does this adopter works on a oculus rift s

Asked 5 years ago by jose.

• A:Answer Yes it works on my occulus rift s on my Asus Zephyrus G14 laptop.

  Answered 5 years ago by Drizy121317

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWith this work for a 2020 Mac Mini to a monitor at 144Hz?

Asked 4 years ago by MikeA.

• A:Answer I haven't gotten mine to work with a Mac mini.

  Answered 4 years ago by Arielle

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this fit in the new macbook pro?

Asked 5 years ago by Bella.

• A:Answer Hello there, Yes this will work well for MacBook Pro. I recently purchased a MacBook Pro and and LG monitor with display port for connecting to laptop. So the only way to display was by using the insignia display port adapter connected to USB-C port on MacBook Pro.

  Answered 5 years ago by ThomsaabVerified Purchase

  • 
  • 
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill it support 2k 300hz?

Asked 3 months ago by Kale.

• A:Answer The monitor on the laptop only goes up to 240hz. If your external monitor is 2k at 300hz+ then yes it can run those monitors. Depending on the game you may not achieve 300 fps.

  Answered 1 month ago by MoshpitzVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this support 240hz?

Asked 3 months ago by ish.

• A:Answer Dear Customer, thank you for your question. This USB‑C to DisplayPort adapter supports up to 4K (3840 × 2160) resolution at 60 Hz, giving you sharp, high‑quality video and audio. It offers a simple, plug‑and‑play setup with no additional software required. Rafay | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use this to connect my Samsung phone to a pc monitor?

Asked 4 months ago by ConnecttoAndroidPhone.

• A:Answer Hello, thank you for your question. Yes, you can use the Insignia USB‑C to DisplayPort Adapter to connect a Samsung phone to a PC monitor as long as your Samsung phone supports DisplayPort Alt Mode (Samsung DeX). Most recent Samsung Galaxy models, including the Galaxy S and Note series, support this feature and will output video to a monitor through this adapter. Poojitha | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy question is can I buy a second one to use the other usb c port to connect a second display port monitor to my laptop as well. These are old monitors with no hdmi cables. I already bought one and it works great

Asked 9 months ago by Gottahave.

• A:Answer Hi there. Yes, you can absolutely buy a second Insignia™ USB-C to DisplayPort Adapter and use it to connect a second DisplayPort monitor to your laptop—as long as your laptop supports multiple video outputs over USB-C. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this adapter bi-directional? Can I connect with the signal coming from the Displayport side, out to an external monitor connected on the USB-C side? My connection would look like: Laptop->Mini-DP->Insignia Adapter Displayport Input->USB-C->Monitor

Asked 1 year ago by Maxwell.

• A:Answer Once it connects you shouldn’t have an issue which direction data flows from

  Answered 7 months ago by MigelRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use this port on a surface pro 10?

Asked 1 year ago by Caree.

• A:Answer Thank you for your question! The Insignia™ USB-C to DisplayPort Adapter is compatible with devices that support USB-C DisplayPort Alt Mode. The Surface Pro 10 is equipped with a USB-C port that supports this feature, so you should be able to use our adapter to connect your Surface Pro 10 to a DisplayPort-enabled monitor. If you have any further questions or need assistance, feel free to reach out!

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, I have a Dell E2423H monitor that only has DisplayPort and VGA ports. Will this work if I use this along with a DisplayPort cable to connect to a Windows laptop? The laptop is 2021 ROG Zephyrus G14 GA401QM-XS98Q-WH.

Asked 1 year ago by LunaR.

• A:Answer Hello! Thank you for reaching out. Yes, this adapter will work with your Windows computer when connecting via your DisplayPort cable. I hope this answers your question. If you have any further inquiries, please don't hesitate to ask. - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question