Questions & Answers

Q: QuestionHow loud is this machine when running

Asked 8 months ago by Mimi.

• A:Answer Hello, we greatly apologize as we do not have a sound rating for our Ice Makers. Thank you for your inquiry on our KitchenAid appliances.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionIs this ice maker available anywhere? 18” black finish

Asked 2 years ago by Sandy.

Q: QuestionDoes KUID508HPS include a pump with the unit, not a gravity fed drain, a pump to send the water up to a drain or sump /under sink pump?

Asked 3 years ago by rosenclr.

• A:Answer Hello rosenclr. This KitchenAid® Ice Maker comes with a drain pump. We hope this helps!

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan I replace the handle on this unit (KUID308HPS) with the handle on the one I'm replacing (KUIC18NNZS) ?

Asked 3 years ago by Emmy.

• A:Answer Hello Emmy, those models do not offer interchangeable parts. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes best Buy offer installation on this unit?

Asked 4 years ago by ThePainter.

This question was asked about the related product: KitchenAid - 18" 29-Lb. Built-In Icemaker - White

• A:Answer Hello ThePainter. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI bought my unit in 8/2020 and because COVID it was not delivered until 1/2021. It has been working fine and then last night it just QUIT! It would "flash" on and then turn off, so I left it unplugged all night. Now it won't even turn on. Not impressed!

Asked 4 years ago by Anna.

• A:Answer Hello Anna, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. We that you contact us directly at 1 (800) 422-1230, we are open from 8 am to 8 pm EST Monday through Friday.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes this unit come with a pump or can a Kitchenaide pump be added?

Asked 5 years ago by kwestb.

• A:Answer Comes with or without pump. Be sure to specify. If you do not have a gravity drain, a pump is required. Bernard

  Answered 2 years ago by BernardBVerified Purchase

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Q: QuestionIs there a temperture adjustment in the storage compartment for this icemaker?

Asked 5 years ago by Rich.

• A:Answer The ice maker has a built-in thermostat that keeps the cubes from melting and controls production of new cubes. Bernard

  Answered 2 years ago by BernardBVerified Purchase

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Q: QuestionWhat type of ice does this make?

Asked 5 years ago by Anna.

• A:Answer Frozen water

  Answered 3 years ago by Jlove

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Q: QuestionWhat kind of ice does this make? Is it bar ice with the hole in it? Or just regular ice?

Asked 5 years ago by Anna.

• A:Answer Makes small solid cubes (3/4" by 1/4") with no holes. Great size for drinks, etc.

  Answered 2 years ago by BernardBVerified Purchase

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Q: QuestionWhat are the measurements of this icemaker?

Asked 5 years ago by Anonymous.

• A:Answer Hello! The dimensions on this model are Cutout Depth (in) 25, Cutout Height (in) 34 1/2, Cutout Width (in) 18, Depth 25 5/8",Depth Closed Excluding Handles 23 1/8", Depth Closed Including Handles 25 5/8, Depth Excluding Doors 21 1/2, and Depth With Door Open 90 Degree 44 1/8".

  Answered 5 years ago by KitchenAidTeam

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