Questions & Answers

Q: QuestionDoes this cooktop come with a propane conversion kit?

• A:Answer Yes, a propane conversion kit is included with the cooktop.

Q: QuestionWhat is the maximum BTU rating for the entire cooktop?

• A:Answer The total maximum BTU rating for the cooktop is 70,000.

Q: QuestionWhat type of ignition does this cooktop use?

• A:Answer This cooktop uses electric ignition.

Q: QuestionHow many burners does the KitchenAid cooktop have?

• A:Answer The KitchenAid cooktop has six burners in total.

Q: QuestionWhat is the BTU rating of the simmer and melt burner on this cooktop?

• A:Answer The simmer and melt burner on this cooktop has a BTU rating of 5,000, which can be reduced to 500 BTUs.

Q: QuestionCan a griddle be purchased that fits on this cooktop?

Asked 5 years ago by Ity.

• A:Answer We purchased one directly from Kitchen Aid

  Answered 4 years ago by craigVerified Purchase

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Q: QuestionWhat is the manufacturer warrant

Asked 8 months ago by CWP1234.

• A:Answer This model Cooktop comes with a one year manufactures warranty. To view more warranty information, please visit https://tinyurl.com/yc7pwmdm. We hope this helps.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionWhy does the description (both here and on the Kitchen aid site) say that there are 2 (20k btu) burners and 3 (15k btu) burners, leaving 1 (5k) burner but the printable specification sheet says 2 (5k) burners and only 1 (20k) burner? Which is correct?

Asked 8 months ago by Laura.

• A:Answer Hello! Please feel free to view the link to the Dimension Guide for this model. https://shorturl.at/fUMoy Left Front Element-Burner Power 20,000 BTU/14,000 LP, Left Rear Element-Burner Power 15000 BTU/11000 LP, Right Front Element-Burner Power 15,000 BTU/11,000 LP, Right Rear Element-Burner Power 5,000 BTU/3,000 LP, Center Front Element-Burner Power 15,000 BTU, Center Rear Element-Burner Power 5,000 BTU Simmer/Melt. Only the middle burner has a simmer. Thank you for your inquiry on our KitchenAid appliances.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionCan you give me a diagram of which burners are which? Also, how low can each burner go? Can all burners simmer? Thanks

Asked 8 months ago by Laura.

• A:Answer Hello! Please feel free to view the link to the Dimension Guide for this model. https://shorturl.at/fUMoy Left Front Element-Burner Power 20,000 BTU/14,000 LP, Left Rear Element-Burner Power 15000 BTU/11000 LP, Right Front Element-Burner Power 15,000 BTU/11,000 LP, Right Rear Element-Burner Power 5,000 BTU/3,000 LP, Center Front Element-Burner Power 15,000 BTU, Center Rear Element-Burner Power 5,000 BTU Simmer/Melt. Only the middle burner has a simmer. Thank you for your inquiry on our KitchenAid appliances.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionHi. Can you please tell me the distance between each burner, from the center of one burner to the center of the adjacent burner, both back to front and side to side? Thanks

Asked 8 months ago by Laura.

Q: QuestionIs this cooktop supported from bottom, or sides, or by the top flange resting on the countertop? From the installation instructions, the lip/flange on the top of the cooktop will only have 1/4" on either side and back resting on the countertop.

Asked 11 months ago by RH20.

• A:Answer Hello, we can only recommend that the Cooktop is installed per the Installation Instructions. https://tinyurl.com/4xczt6f6 Thank you for your inquiry on our KitchenAid appliances.

  Answered 11 months ago by KitchenAidTeam

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Q: QuestionIn the process of installing stove. What installation hardware comes in the box? I have nozzle converters and a regulator (I think). Is that it? Our contractor placed but did not install and I'm wondering if they lost installation hardware, Thanks, Ike

Asked 2 years ago by IkeZak.

• A:Answer Ours included only the same installation hardware that you mentioned, the regulator and gas conversion kit.

  Answered 11 months ago by RH20Verified Purchase

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Q: QuestionWe bought this for a new kitchen island, and I'm finding it difficult to locate a clean description of what size the. cut out needs to be.

Asked 2 years ago by KSH.

Q: QuestionCan you convert this to propane?

Asked 2 years ago by Jac.

• A:Answer Hello Jac, for model KCGC506JSS, yes, it can be converted to LP, the kit is included with this model.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionI bought this model a year back. The 2 corner front burners started to have issues. It's taking too long time to light. I cam smell the gas and there are clicking sound, but they don't lit easily. How to fix?

Asked 3 years ago by Sarah.

• A:Answer Thank you for sharing your experience with us, Sarah. We apologize for the concerns that you are experiencing with your APPLIANCE, and we would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes this have open or sealed burners?

Asked 3 years ago by BTX.

• A:Answer open

  Answered 3 years ago by KitchenaiditemVerified Purchase

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Q: QuestionNatural gas Btu ?

Asked 3 years ago by Marien.

• A:Answer Natural gas.

  Answered 3 years ago by UlisesLVerified Purchase

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Q: QuestionWhat is minimum clearance from back wall?

Asked 3 years ago by Anonymous.

• A:Answer Hello, this model requires a 1 3/4" gap from cooktop to back wall. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionI saw someone say they did purchase a griddle for it but I have not found it. Is there a griddle you can get for this specific cooktop? Appreciate any details you can share. That is the one thing holding me back from purchasing.

Asked 3 years ago by MelRaeBen.

• A:Answer Hello MelRaeBen! There is no griddle available for this model. We do apologize.

  Answered 3 years ago by KitchenAidTeam

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