Questions & Answers

Name: LG - 21.7 Cu. Ft. Door-in-Door Side-by-Side Counter-Depth Smart Refrigerator with Smart Cooling+ - Stainless Steel
Brand: LG
SKU: 5838598
Price: 2299.99 USD
Rating: 4.2 (347 reviews)

LG - 21.7 Cu. Ft. Door-in-Door Side-by-Side Counter-Depth Smart Refrigerator with Smart Cooling+ - Stainless Steel

Model:: LSXC22396S; |
SKU:: 5838598

User rating, 4.2 out of 5 stars with 347 reviews.

Highly rated by customers for:

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Page Showing 41-55 of 55 questions

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QuestionWhat is the accurate hight for this refr. Is it 70”Or 71 “ my space is 70.85 And 35.85 with. I wonder if it will fit
Asked 7 years ago by Twinsmom.
- Answer The height dimensions are: Height to Top of Case 69 11/32" Height to Top of Door Hinge 70 5/16".
  Answered 7 years ago by CommunityAnswer
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QuestionWhy the knock - knock function stop working?
Asked 7 years ago by ESC.
- Answer Because LG made it.
  Answered 5 years ago by LFishorribgle
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QuestionThe door in door fridge in video is not the same fridge being sold. Do you have a video of the correct LG being sold.
Asked 7 years ago by Dooroptions.
- Answer You can find additional information regarding our refrigerator here: http://www.lg.com/us/refrigerators/lg-LSXC22396S-instaview-door-in-door ^CP
  Answered 7 years ago by LG Digital Customer Care
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QuestionCan the door on new LG hold magnets?
Asked 8 years ago by Trixie.
- Answer Hi Trixie. The Black Stainless Steel used on this LG Black Stainless Steel Series 22 cu.ft. InstaView™ Door-in-Door® Side-By-Side Counter-Depth Refrigerator, Model # LSXC22396D and other LG Black Stainless Steel Appliances and the regular Stainless Steel Appliances used on our other appliances are not magnetic so magnets will not stick on the doors. They will only stick on the sides of these appliances...^IFV
  Answered 2 years ago by LG Digital Customer Care
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QuestionIs this refrigerator 36inches?
Asked 8 years ago by cupcake7.
- Answer not accurate wider in middle on sides of frig
  Answered 7 years ago by boboldbean
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QuestionDoes this have Smart thinQ wifi?
Asked 8 years ago by Benny.
- Answer You don't want Smart ThinQ anyways! It's useless and it doesn't help diagnose anything! It just says that it could not detect any abnormal operation. It lets you change the preset temperature through the app, but what's the point? It doesn't read the actual temperature inside the refrigerator! Why would anyone need to change the set temperature remotely? One or two degrees hardly makes any noticeable difference. The app is full of adds and requires your location to be on, plus every time you use the app, it turns Bluetooth on for no reason! There no Bluetooth anything on this fridge! Worthless, useless, pointless!
  Answered 3 years ago by LoserGrade
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QuestionIs this available in black stainless. Counter depth?
Asked 8 years ago by Mike.
- Answer The ENERGY STAR® Qualified LG 21.7 cu.ft. InstaView™ Door-in-Door® Side-By-Side Counter-Depth Refrigerator, Model # LSXC22396S will soon be available in Black Stainless Steel. The color designation is denoted by the suffix at the end of the model number. (S - Stainless Steel and D- Black Stainless Steel)...^IFV
  Answered 8 years ago by LG Digital Customer Care
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QuestionHave you( really) researched the LG refrigerators good before you buy ?
Asked 3 years ago by tookbycrooks.
- Answer Please seek help on the LG Community Forum at https://lgcommunity.us.com/. The LG Community Forum is a great resource for getting help from other LG customers. ^Venette
  Answered 3 years ago by LG Digital Customer Care
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Questionhello, does this unit have the "craft ice" that LG talks about
Asked 5 years ago by corey.
- Answer The ENERGY STAR® Qualified LG 21.7 Cu. Ft. Side-by-Side InstaView™ Door-in-Door® Counter-Depth Smart Wi-Fi Refrigerator - Stainless Steel, Model # LSXC22396S does not have a Craft Ice™ Maker...^IFV
  Answered 5 years ago by LG Digital Customer Care
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Questionwhen the doors open how do the hinges work? Do they turn inward and the door is flush with the side of the fridge or do they turn outward (like a French door fridge) and they stick out a few inches past the side of the fridge?
Asked 5 years ago by RR211.
- Answer The ENERGY STAR® Qualified LG 21.7 Cu. Ft. Side-by-Side InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator, Model # LSXC22396D has a width of 35 7/8" with the doors closed and when the doors are opened 90˚, it has a width of 44 5/16" (includes handles). One half of the door hinge is attached to the door and the other to the refrigerators cabinet. The hinges turn outward like those on our French door refrigerators...^IFV
  Answered 5 years ago by LG Digital Customer Care
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QuestionIm curious why you only offer parts and labor for 1 year, but no labor for the 10 years and just parts? Customers spend on average over $2,000.00 for the LG brand but you only stand behind your quality for 1 year? Why not 10??
Asked 6 years ago by Travis.
- Answer Gives the merchant the opportunity to up sell you an extended warranty. The profit margin on most appliances are very thin. It is more a matter of economics than to an extent- quality. The added benefit of the short warranty releases the manufacturer of long term repair liability.
  Answered 6 years ago by FastEddy
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QuestionDoes the refrigerator alert you when it’s time to change the water and air filter?
Asked 7 years ago by NewBuyer.
- Answer Yes
  Answered 7 years ago by Mentor
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QuestionOn the inside of the door does the clear panel open all the way up to allow easy access to the top shelf items or do they have a stationary plastic covering?
Asked 7 years ago by Purplegirl.
- Answer The inside of insta-view has a panel on lower shelf to open.
  Answered 7 years ago by Mentor
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QuestionHow long can the light stay on for the Instaview? What if we want it on longer than a simple view timeframe to show it off? Are the handles of the doors the same material as the doors?
Asked 7 years ago by Mike.
- Answer The light stays on for about 8 seconds which is sufficient since you're only viewing what's in the door in door and not the entire fridge. Just retap and the light will turn on again if you like. The door handles are the same material as the doors, they match.
  Answered 7 years ago by runningguy
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QuestionWhat LG models have the new and improved updated compressor. Has this update taken care of the issue?
Asked 5 years ago by Jimg.
- Answer I bought LG refrigerator 2015. Since then, I had to replace its 'ice maker', 'compressor' and 'motherboard'. Last time when its motherboard was replaced, it stopped running within 2 hours after the replacement. LG technician mad a FAKE REPORT saying that it stopped running due to an electrical issue with our outlet. What a ridiculous made-up story!! Now, LG Service is telling me that I need to pay for the repair after they FAILED to repair in a timely manner with its 30-day warranty! After dealing with LG Customer Service and a lousy technician with bad attitudes, I'll never buy LG product in my life!!
  Answered 4 years ago by JUMP
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Showing 41-55 of 55 questions

Questions & Answers

LG - 21.7 Cu. Ft. Door-in-Door Side-by-Side Counter-Depth Smart Refrigerator with Smart Cooling+ - Stainless Steel

Q: QuestionWhat is the accurate hight for this refr. Is it 70”Or 71 “ my space is 70.85 And 35.85 with. I wonder if it will fit

Q: QuestionWhy the knock - knock function stop working?

Q: QuestionThe door in door fridge in video is not the same fridge being sold. Do you have a video of the correct LG being sold.

Q: QuestionCan the door on new LG hold magnets?

Q: QuestionIs this refrigerator 36inches?

Q: QuestionDoes this have Smart thinQ wifi?

Q: QuestionIs this available in black stainless. Counter depth?

Q: QuestionHave you( really) researched the LG refrigerators good before you buy ?

Q: Questionhello, does this unit have the "craft ice" that LG talks about

Q: Questionwhen the doors open how do the hinges work? Do they turn inward and the door is flush with the side of the fridge or do they turn outward (like a French door fridge) and they stick out a few inches past the side of the fridge?

Q: QuestionIm curious why you only offer parts and labor for 1 year, but no labor for the 10 years and just parts? Customers spend on average over $2,000.00 for the LG brand but you only stand behind your quality for 1 year? Why not 10??

Q: QuestionDoes the refrigerator alert you when it’s time to change the water and air filter?

Q: QuestionOn the inside of the door does the clear panel open all the way up to allow easy access to the top shelf items or do they have a stationary plastic covering?

Q: QuestionHow long can the light stay on for the Instaview? What if we want it on longer than a simple view timeframe to show it off? Are the handles of the doors the same material as the doors?

Q: QuestionWhat LG models have the new and improved updated compressor. Has this update taken care of the issue?

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QuestionWhat is the accurate hight for this refr. Is it 70”Or 71 “ my space is 70.85 And 35.85 with. I wonder if it will fit

QuestionWhy the knock - knock function stop working?

QuestionThe door in door fridge in video is not the same fridge being sold. Do you have a video of the correct LG being sold.

QuestionCan the door on new LG hold magnets?

QuestionIs this refrigerator 36inches?

QuestionDoes this have Smart thinQ wifi?

QuestionIs this available in black stainless. Counter depth?

QuestionHave you( really) researched the LG refrigerators good before you buy ?

Questionhello, does this unit have the "craft ice" that LG talks about

Questionwhen the doors open how do the hinges work? Do they turn inward and the door is flush with the side of the fridge or do they turn outward (like a French door fridge) and they stick out a few inches past the side of the fridge?

QuestionIm curious why you only offer parts and labor for 1 year, but no labor for the 10 years and just parts? Customers spend on average over $2,000.00 for the LG brand but you only stand behind your quality for 1 year? Why not 10??

QuestionDoes the refrigerator alert you when it’s time to change the water and air filter?

QuestionOn the inside of the door does the clear panel open all the way up to allow easy access to the top shelf items or do they have a stationary plastic covering?

QuestionHow long can the light stay on for the Instaview? What if we want it on longer than a simple view timeframe to show it off? Are the handles of the doors the same material as the doors?

QuestionWhat LG models have the new and improved updated compressor. Has this update taken care of the issue?