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Williston, VT 05495
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Questions & Answers

Your price for this item is $1,999.99
The comparable value price is $3,299.99
Page Showing 21-40 of 60 questions
  • QuestionMy old unit was hooked up to 220v, can I just get an adaptor to go to 120v to make this work?

    Asked by JohnA.

    • Answer Honestly I wouldn't. I'd just plug it into a 120v outlet nearby instead. This is an expensive machine and I'd hate to see you ruin it over something like that.

      Answered by Sarah

  • QuestionIs this combo unit rated for use in campers? I have a 38' 2025 coachmen it has hookups but was told to make sure that the unit(s) are certified for Camper use. thank you for your time

    Asked by Uni.

    • Answer I'm not sure if any unit would be certified for use in a camper but what I can say about this one is it uses 120 voltage instead of 220 and can plug nicely into any space with a drain and a power plug. This is coming from a user who had one in a tiny apartment.

      Answered by Sarah

  • Question“Can this unit be used without a hot water heater to heat the incoming water?”

    Asked by Flexspace.

    • Answer YES! get a hose splitter from your local hardware store it's found in the washing machine section and looks like a "Y" the machine will think it's pulling hot/cold water but in reality it's pulling whatever the temperature of the water source you hooked it up to. Without the splitter you'll get an error code though.

      Answered by Sarah

  • QuestionWhere are the hot /cold water connections on unit?

    Asked by Stell.

    • Answer On the back. Top middle very easy and convenient

      Answered by WashingWilly

  • Questionwhat are the dimensions

    Asked by Anonymous.

    • Answer 27 Inches Wide 27 Inches Deep on the edge (curved front bezel) 29 Inches from back of machine to front of door 38 Inches Tall

      Answered by Dylbob

  • QuestionHow much room do I need left of unit to fully open door?

    Asked by Anonymous.

    • Answer Flush to the wall would be ok

      Answered by Anonymous

  • Questionwhy does it take over 2 hours to dry a normal size load?won't that make my electric bill higher

    Asked by catjo.

    • Answer The unit uses a compressor to dry the clothes - similar to a dehumidifier. This technology uses less electricity and allows for a standard 120v outlet. Longer dry times are typical but still uses less electricity. No venting to outside also saves energy by not sending conditioned air outside.

      Answered by Anonymous

  • QuestionThis is the condenser coils for the heat pump? This seems to be a lot of build up after 1 month of use. Im not sure if something is wrong with my washer combo. The lint trap is cleaned out every cycle. Shouldnt it all be going into the lint trap?

    Asked by TikTechTek.

    • Answer I reached out to lg support via facebook. They sent me the AAA76553280 part for both of my units free of charge. That part is a game changer. It’s easy to install and my coil fins are totally clean after 3 months of use. Highly recommend getting this part!

      Answered by Anonymous

  • Questionwhat is heat pump technology? does this machine use 240v or 120v?

    Asked by staynavytom.

    • Answer 120v, can run on a normal 15a breaker. A heat pump dryer is basically just an air conditioner system inside your dryer. The hot part warms the drum and clothes, and the cold part makes the dampness fall out of the air and get drained off. It's extremely energy efficient and allows a closed loop without needing to vent tons of air out of the building. Drying does take longer (around 2 hours for a normal load) but consumes significantly less energy.

      Answered by Sackson

  • QuestionCan you choose wash or dry only?

    Asked by Gramma.

    • Answer Yes! Only the 2 automatic settings are an all in one wash/dry cycle. The other settings are either only wash or only dry.

      Answered by Sackson

  • QuestionCan the LG - 5.0 Cu Ft. HE Smart Mega Capacity All-In-One Electric Washer/Dryer Wash combo's drain pipe be connected to the kitchen sink drain pipe?

    Asked by Dawndy.

    • Answer Yes but you have to reference the height of the drain to insure in spec. This is well documented in the manual.

      Answered by Anonymous

  • QuestionDoes the Washer drain hose come with it? Also, does the Dryer hose come with dryer?

    Asked by Roz.

    • Answer It does come with the drain hose. There is no dryer vent hose needed, heat pump dryers run using a closed loop and don't need to be vented outside! You will need to purchase/provide your own hot and cold water lines to the unit.

      Answered by Sackson

  • QuestionIs there a service to take out the old machine?

    Asked by Yae.

    • Answer Yes they will take out your old units, but I scraped mine.

      Answered by Santa

  • QuestionDoes this unit have a specific cycle for cat hair?

    Asked by Carol.

    • Answer No hair cycle is available. You can do a rinse and spin with no rinse selected to rinse out the hair in the machine after use if there is a-lot of pet hair.

      Answered by Anonymous

  • QuestionCould you buy two of these and stack them?

    Asked by NickandDre.

    • Answer These units are not stackable as the vent filter mechanism is on top of the unit.

      Answered by Anonymous

  • QuestionIs this portable?

    Asked by Pain.

    • Answer Hi there. Thank you for reaching out. The LG model WM6998HBA is not a portable washer; it is a front-load washing machine designed for installation in a fixed location. For portable washing machines, you would typically look for models specifically labeled as "portable," which are compact and come with features for easy relocation, such as wheels and a connection kit for temporary hookups. If you need further assistance or have any more questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to help. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan you choose the dryer setting- low, medium, high?

    Asked by Beth.

    • Answer Hi there! Thank you for your question about the LG washer/dryer combo model #WM6998HBA. We understand you're interested in knowing if you can manually select dryer settings like low, medium, or high heat. This model features advanced drying technologies that automatically adjust the drying temperature based on the selected cycle and fabric type. However, it doesn't have a direct manual option to choose specific heat levels (low, medium, high) like traditional standalone dryers. For more details or assistance with optimizing your drying settings, please send us a private message on social media @LGUSSupport, and we’d be happy to help you further. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this combo unit be placed in a closet?

    Asked by Larryb03.

    • Answer Hello there! Thank you for your question regarding the WM6998HBA washer-dryer combo unit. Yes, this model can be placed in a closet, but it’s important to ensure that there is adequate ventilation and space around the unit for proper airflow. For optimal performance, LG recommends maintaining at least 1 inch of clearance on the sides and back of the unit and 3 inches at the top. Additionally, be mindful of the door swing and any required access for maintenance. If you have any further questions or need assistance with installation, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help! Thank you for reaching out! —Avril

      Answered by LG Digital Customer Care

  • QuestionHow does one get a spin only cycle on this?

    Asked by Mom20202.

    • Answer Hi there! Thank you for your question about the WM6998HBA washer-dryer combo unit. To access a spin-only cycle, simply turn on the machine and select the "Spin" cycle option from the control panel. You can adjust any settings as needed, such as spin speed or duration, based on your preferences. Once your selections are made, press the Start button to begin the spin cycle. If you encounter any difficulties or have further questions about the machine’s features, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to assist you! —Avril

      Answered by LG Digital Customer Care

  • QuestionIf I purchase a new washer and dryer will Best Buy take my old washer and dryer away for a fee?

    Asked by Brian.

    • Answer Hi there! Thank you for your question regarding the WM6998HBA and appliance removal. Yes, Best Buy typically offers a haul-away service for old washers and dryers when you purchase a new unit. There may be a fee associated with this service, so it's best to confirm the details with your local Best Buy store at the time of purchase. If you have any further questions or need assistance, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help! Thank you for reaching out! —Avril

      Answered by LG Digital Customer Care