Questions & Answers

Q: QuestionFor the drum light, some reviews say the light turns off on its own too soon. Others say there is no issue with the light. Does the light stay on when the door is open until it is closed or does it time out? If it times out, can it be turned back on?

Asked 5 years ago by 4KBeliever.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel

• A:Answer We have found the light will time out eventually. It will also stay on after the door is closed until you start a cycle. If the light times out, close the door and open again to reset.

  Answered 5 years ago by MrEd

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Q: QuestionIs this going to be back in stock anytime soon? I want the washer dryer set but the dryer is not available.

Asked 5 years ago by gg0266.

• A:Answer We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. Please consult directly with the store for more information. I cannot provide a concrete date as to when this unit will be available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionMy dryer will not run more than a couple of minutes when a cycle is selected. What am I doing wrong?

Asked 4 months ago by Retired.

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the DLEX4000W stopping shortly after starting. This can often occur if the FlowSense™ system detects a restriction in your home's exhaust vent or if the lint filter needs cleaning. We recommend checking your external venting for blockages to ensure proper airflow. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionI sent this dryer as a gift to a friend in Europe and didn't realize that this dryer operates on 60Hz where as Europe operates on 50Hz. If they plug this into a 240V/30A/"50Hz" electrical system, would the dryer motor slow down or it would blow out?

Asked 2 years ago by Patrick.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel

• A:Answer If the LG DLEX4000B dryer is plugged into a 240V/30A/50Hz electrical system, the motor may slow down and the dryer may not function properly. The motor is designed to operate at 60Hz, and a 50Hz electrical system may not provide enough power to operate the motor at full capacity. Additionally, using the dryer on a 50Hz electrical system may cause other electrical parts in the system to malfunction or fail. It is not recommended to use the dryer on a 50Hz electrical system, and it may be necessary to purchase a new dryer that is compatible with the electrical system in Europe.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDo you remove/hall away old machines?

Asked 3 years ago by Lauren.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there Lauren. LG Electronics has partnered with several recycling partners for the LG Electronics Recycling Program. Our recyclers act as the collection, transportation and recycling contractors for the national LG Electronics Recycling Program. The LG Electronics Recycling Program provides consumers with a convenient way of recycling their used, unwanted, obsolete or damaged LG consumer electronic products by dropping them off at designated locations as found at our website LG.com. There are over 1,000 designated drop-off sites across the United States. Consumers can also use our mail-back program and get a pre-paid shipping label to return their device to our recycling partner. ^Jai.

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan this be stacked with LG ThinQ WM4200HWA washer?

Asked 3 years ago by Chris.

• A:Answer Nice question, Chris! Unfortunately, this 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence (DLEX4000W) is only stackable with the washer model WM4000HWA. ^Jolly

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the depth at the bottom of the washer? I know it's 30.25" in depth but obviously the door sticks out. I have an LG pedestal I would like to use

Asked 4 years ago by unsatisfiedcustomer.

• A:Answer Are you asking the depth with the door open? The Depth with the Door Open is 51-3/8”. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow long is the power cord on this dryer? Small room!

Asked 4 years ago by Cish.

• A:Answer Dryer doesn't come with a power cord, u will have to buy one.

  Answered 4 years ago by Gene

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Q: QuestionI recently bought this, and it has a steam cycle but I don't have a tray to pull out where the water goes. How does this get water if the tray doesn't come out ?

Asked 4 years ago by ZachZZZ.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - Black Steel

• A:Answer The dryer must be connected to the cold water tap using the new water supply hose. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan end of cycle chime be turned off?

Asked 5 years ago by Dave.

• A:Answer There is no information in the Owner's Manual to suggest the chime can be disabled or muted. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this dryer need a 3 prong or 4 prong outlet?

Asked 5 years ago by Caroline.

• A:Answer Hello, just 3 prong.^Venette

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs it safe to install and use this dryer without connecting it to the water supply?

Asked 5 years ago by Nick.

• A:Answer I would day yes as steam is an option.

  Answered 4 years ago by Gillis15

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