Questions & Answers

Q: QuestionWhat is the Logitech Rugged Folio keyboard case made of?

• A:Answer It is constructed with proprietary shock-absorbent material.

Q: QuestionIs this Logitech Rugged Folio keyboard case compatible with Apple Pencil?

• A:Answer Yes, it has a holder for Logitech Crayon and Apple Pencil.

Q: QuestionDoes this keyboard case have a touchpad?

• A:Answer No, this keyboard case does not have a touchpad.

Q: QuestionWhat is the maximum compatible display size for this keyboard case?

• A:Answer The maximum compatible display size is 10.2 inches.

Q: Questionare the keys backlit

Asked 6 years ago by jack.

• A:Answer They are not backlit. It’s a spill-proof, dust-proof keyboard and kids can’t fidget with the keys and pull them off, thankfully. Some may not prefer this, but I think the feel of the keys when typing are really good. The workmanship feels good, not like some cheap keyboard product off of Amazon.

  Answered 6 years ago by Texas

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Q: QuestionHow does the keyboard charge? Does it cell batteries or does it draw power from the IPAD

Asked 6 years ago by JAWS.

• A:Answer The keyboard draws power from the iPad, through the smart connector on the side of the iPad you probably didn't even know was there - I didn't. So, the keyboard does not need to be charged separately, a major plus.

  Answered 6 years ago by stevefromtheburbs

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Q: QuestionWhen you don't want to use the keyboard such as drawing with the Apple Pencil, can you remove the keyboard, such as disconnect it from the smart connector? Or can you disable the keyboard when it is not in use?

Asked 6 years ago by TechWolf93.

• A:Answer The tablet knows when it is in a typing position and when it is placed/folded behind the tablet (to which it will magnetically stay in its position, not being a hindrance. This should allow it to not react when it is in a folded position for tablet use or drawing.

  Answered 6 years ago by Dawson1023

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Q: QuestionWhen you fold the keyboard back behind the iPad is there some type of cover that covers (protects) the keyboard. I had purchased the Apple Smart Keyboard and liked everything about it except the back of iPad wasn’t covered. Thank you

Asked 5 years ago by MJ1993.

• A:Answer This cover is designed so that when you close it, the keyboard closes OVER the screen of the ipad and the back of the ipad is mostly enclosed in the case itself but the pull out stand that flattens is also covering the small opening that is back there. Once it is fully closed, there is the flap that attaches magnetically from the front to the back to secure it. I previously had the other Logitech cover for my iPads but this one is so much better! No charging separately and the keys can not come off (which I had issues with) I also wanted a case that totally covered my ipad and this one is the best. Apple even told me that theirs would not cover he entire device so I went with the one I knew, but upgraded to this case and am happy I did! You can not go wrong!

  Answered 5 years ago by DebbieVerified Purchase

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Q: QuestionCan you type with this on your lap?

Asked 6 years ago by Stay.

• A:Answer In my opinion, no. You need a flat surface to have this placed upon if you want to type because the back flap will be holding it up....and since the iPad is heavier than the case, it is a challenge. This "tent" style case is not for someone who wants to use their iPad as a laptop, unless they have a firm flat surface to use it on.....like a table. It has no spine so it cannot hold itself up.

  Answered 6 years ago by stevefromtheburbs

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Q: QuestionCan it take pictures and videos? Because I really need something that has a keyboard and can take pictures.

Asked 4 years ago by Les.

• A:Answer Hello, This is just a folio case that has a keyboard attached. The iPad would be the device to take the photos and videos. I hope this clears things up! -Danielle from Logitech

  Answered 4 years ago by Logitech

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Q: Questionis this compatible with the 6th gen ipad? it comes up as an option on the website when you search for 5th/6th gen.

Asked 5 years ago by ralph.

• A:Answer Hello Ralph. The Rugged Folio is laser cut to fit the 7th Generation iPad. It will not properly fit your 6th Generation iPad.

  Answered 5 years ago by Logitech

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Q: QuestionCan anyone check to see if this will also fit the iPad Air 3? It is almost identical in dimensions to the new iPad 7th Gen, so it SHOULD, but I would like to see someone confirm before buying.

Asked 6 years ago by Raymond.

• A:Answer Yes, this will technically fit the iPad Air 3, I've seen this work. The only thing to know is that because the Air 3 is slightly thinner, it may not feel as tight in the case.

  Answered 5 years ago by Logitech

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Q: QuestionThe keyboard can no longer connect to the IPad. Is this the expected life of the keyboard or did I waste my money paying full price for this one year ago?

Asked 5 months ago by Anonymous.

Q: QuestionI ordered the rugged folio for the 7th, 8th, 9th because i have a 9th gen ipad. It arrived and the box says only 7th & 8th gen... it won't connect. Is it incompatible?? Thanks!

Asked 2 years ago by Andee.

• A:Answer Hey! In order to assist you effectively, please provide your information to our support team by emailing [email protected]. Name – Email address – Country – Product name – Brief description of the issue –

  Answered 2 years ago by Logitech

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Q: QuestionIs there a way to fix the air pocket on the keyboard? You can see the keyboard covering is raised.

Asked 2 years ago by Gracie.

• A:Answer Hey there! In order to help you effectively, please provide your information to our support team by emailing [email protected]. Name – Email address – Country – Product name – Brief description of the issue –

  Answered 2 years ago by Logitech

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Q: QuestionDoes the Logitech Rugged Folio case for iPad 8th Gen have a backlight keyboard?

Asked 2 years ago by Allen.

• A:Answer Hello, Allen! Unfortunately, the Rugged Folio for iPad 7th - 9th Generation does not have a backlit keyboard. However, the Combo Touch for iPad 10.2" 7th - 9th Generation does. - Maggie from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionWhat size is the Keyboard, I need one for 9.7

Asked 3 years ago by Pat.

• A:Answer Hello, Pat! The 7th - 9th Generation iPads are 10.2". Unfortunately, this keyboard won't fit your 9.7" tablet. I would recommend taking a look at the Universal Folio here https://www.bestbuy.com/site/logitech-universal-keyboard-folio-for-9-10-inch-apple-android-windows-tablet-black/5853004.p?skuId=5853004. - Maggie from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionCan you charge your IPad while in this keyboard folio case? I looked at the photos and can’t see where this can be done. Thank you for any help.

Asked 3 years ago by SuzieQ.

• A:Answer Yea, you can charge iPad whole case is on.

  Answered 3 years ago by CarrieVerified Purchase

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Q: QuestionThe sales lady put in my ipad when I wasn't looking and how I can't see how to get it out if necessary. How do you remove it? A shoehorn?

Asked 3 years ago by RoloTemasi.

• A:Answer Hello RoloTemasi! To take your iPad out of the Rugged Folio Keyboard for Apple iPad (7th, 8th & 9th Gen), simply apply some pressure out on the rubbery edges of the Rugged Folio, and pull it back from the iPad. It's holding onto the device with tight pressure from the case molding only. - Mathieu from Logitech

  Answered 3 years ago by Logitech

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