A:Answer Thank you for notifying us of this issue. We apologize for any inconvenience caused by the product delivery. To resolve this matter, we recommend that you contact the vendor directly for further assistance. Please note that when purchased as new, the product has a manufacturer warranty of one-year mail-in service repair, applied from the moment of purchase. You can also register with Lumix Pro Service for a 3-year warranty (2 additional years, besides the one, applied from the moment of purchase). -C
