Questions & Answers

Q: QuestionI bought the Voyager Edge headset B255-M to replace my Voyager Legend which worked great. With the Edge a lot of calls don't go to the headset and I have to use my phone to answer calls. Is the Voyager 3220 a better option or have a better signal.

Asked 8 years ago by cobra.

• A:Answer I too have used the Edge version. I returned it. This model (3220), is a HUGE improvement in my opinion. Much better reception, no missed calls..etc. It STAYS connected. I also have a mid-range model phone now, and it STILL (the 3220 version), works better.

  Answered 8 years ago by Jennifer

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Q: QuestionI drive a diesel truck and on the road alot sound quality is a must. Will it cancel out the loud noise of the diesel?

Asked 7 years ago by Jengle.

• A:Answer Yes, the headset's noise cancellation technology will allow your voice to be heard clearly even in noisy environments although for the best noise cancellation performance we do recommend that you consider our Voyager 5200 series instead of the 3200 series. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionDoes the Voyager 3220 announce caller names

Asked 8 years ago by cobra.

• A:Answer Yes it does as long as you have the name in your contacts or the caller ID gives the name

  Answered 8 years ago by JimAVerified Purchase

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Q: QuestionCan you listen to music with it?

Asked 7 years ago by Js47497.

• A:Answer Yes you can.

  Answered 7 years ago by Marc

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Q: QuestionCan I charge this voyager 3220 headset with the old Voyager Edge portable charging case?

Asked 7 years ago by SMNB.

• A:Answer Yes, I have read similar questions on this topic and they all answered yes, you can use the edge charger base.

  Answered 7 years ago by Jimmy

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Q: QuestionWhat is difference between 3200, 3220 and 3240 please? Thanks!

Asked 6 years ago by josephavellino.

• A:Answer Hello! The 3200 is the base version, the 3220 is a Best Buy exclusive (available in black), and the 3240 includes a charging/carrying case. The differences between the 3200 and 3220 are cosmetic. If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

  Answered 6 years ago by PlantronicsRepresentative

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Q: QuestionDoes the Plantronics - Voyager 3220 Bluetooth Headset work with the iPhone 6 S and are background sounds loud on the other end?

Asked 7 years ago by Angela.

• A:Answer Yes, the 3220 works with the 6s. Background noise is very minimal if any at all. I have called people just to inquire about how the sound quality and clarity. I have been told that the clarity is like I'm standing in the same room.

  Answered 7 years ago by JImmy

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Q: QuestionYou can answer a call by saying answer, but how do you end a call?

Asked 7 years ago by Lani.

• A:Answer Press in on the earpiece to end your call.

  Answered 6 years ago by Oatis72

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Q: QuestionDoes this headset have a ear hook that fits over the ear? My ear is too small. I have tried a lot of different headsets that go in the ear but they don’t stay in they just fall out. I need a voice activated headset and this is the only one I have found.

Asked 6 years ago by Amster.

• A:Answer this bluetooth comes with a plastic piece that come over the ear as well as the small one that in my opinion does absolutely no good. I have had several of this model land each one of them comes with the over the ear system.

  Answered 6 years ago by thomVerified Purchase

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Q: QuestionHow do you disconnect a call from the voyager 3200

Asked 6 years ago by Reggie.

• A:Answer Hi Reggie! To end a call from the Voyager 3200, press the call button. It is the section opposite to the cheek while wearing it. To see the location of the button you might want see the complete user guide: https://goo.gl/z3mjLW. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have other questions.

  Answered 6 years ago by PlantronicsRepresentative

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Q: QuestionDoes the 3220 rell you who's calling?

Asked 7 years ago by Jan.

• A:Answer Yes it will, as long as you have that person in your contacts.

  Answered 7 years ago by SunshiineVerified Purchase

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Q: QuestionHow many devices can I pair the Voyager 3220 to?

Asked 4 years ago by Lee8380.

• A:Answer Hi Lee! The unit counts with an 8-device memory, however it can only stay connected to two devices at a time. This feature is called Multipoint. Multipoint technology enables you to pair and connect your headset to two different Bluetooth audio devices at once. Note that you will not be able to use two devices simultaneously; instead, the benefit is that you will be able to answer an incoming phone call from either device using the headset. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

  Answered 4 years ago by PlantronicsRepresentative

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Q: QuestionDoes this work with USB-C charging cables or do I need to bring a different charger like a micro USB to charge this headset?

Asked 5 years ago by SanDiegoDude.

• A:Answer The device is charged & connected via a micro USB

  Answered 5 years ago by CareyVerified Purchase

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Q: QuestionIs the voyager 3220 able to connect to an IPhone X. I tried several times but it is not recognize in my Bluetooth screen.

Asked 6 years ago by Juan.

• A:Answer Hi! Yes. the Voyager 3220 headset is compatible with any device that supports Bluetooth headsets and audio streaming. Most smartphones nowadays are Bluetooth enabled so it should work. If your phone is not detecting the headset you may want to make sure the headset is in pairing mode. To do so: 1) With the headset powered on, press and hold down the call control button of the headset for at least 8-10 seconds until you hear "pairing" and it starts flashing red and blue. 2) Once flashing red and blue, access your phone Bluetooth settings and wait for "PLT_V3200" to come up and select it. 3) Once successfully paired you will hear "pairing successful" and the headset will stop flashing red and blue. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

  Answered 6 years ago by PlantronicsRepresentative

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Q: QuestionCan you pair two phones on it?

Asked 7 years ago by Nikky.

• A:Answer Hello! The Voyager 3220 has multipoint technology, this way you can pair up to 2 phones at once, and take calls from either of them! If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionI’ve not been able to pair my voyager with my new iPhone X. My previous iPhone 7plus had no issues. Is the X not compatible?

Asked 7 years ago by LB.

• A:Answer Hello! Let us help you with this, the headset is compatible with your phone. Most likely we just need to set it into pairing mode: Turn on the headset, press and hold the call button (the one used to answer calls) for around 7 seconds (LED will flash red/blue or you will hear "pairing"), let go and go back to the Bluetooth menu of your iPhone. The headset should now show up, tapping on the name will connect it. If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed.

  Answered 7 years ago by PlantronicsRepresentative

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Q: QuestionI inherited a Plantronics 330 explorer, bluetooth headpiece without the charger. What kind of adapter can I buy for wall charging. It has a small, round hole and also I see something on the website(they sent me here) with maybe a USB or desktop charger.

Asked 7 years ago by kathyincuero.

• A:Answer all the android products have the same charger for these headsets...

  Answered 7 years ago by SAMMYJULIA1Verified Purchase

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Q: QuestionDoes it come with the charging case or do you have to purchase separately.

Asked 8 years ago by Brandon.

• A:Answer Our Voyager 3220 does not include the charging case, it is sold as a separate accessory but you can also find it bundled with our Voyager 3240. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!

  Answered 8 years ago by PlantronicsRepresentative

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Q: QuestionMy 3200 will not go into pairing mode. Only the blue comes on and no red as I'm tryn to pair with galaxy A02s. I have tried every suggestion and it will not go into pairing mode.

Asked 3 years ago by Willmike.