Questions & Answers

Q: QuestionWhat generation is this one?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer This is the 2ND GENERATION

  Answered 5 years ago by nyrican1115Verified Purchase

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Q: QuestionAm I able to add additional cameras to the top of the line system?

Asked 5 years ago by Butch.

• A:Answer this system is very easy to expand upon. There does not seem to be a limit to cameras you can add!

  Answered 5 years ago by Kendall3206Verified Purchase

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Q: QuestionDo you need an internet connection for the ring to work?

Asked 5 years ago by Edge.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer no but it is recommend

  Answered 5 years ago by jujuVerified Purchase

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Q: Questioncan it work with 220 volts?

Asked 5 years ago by kay.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer It is a 110 volt system

  Answered 5 years ago by Upst8co

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Q: QuestionIs there anything needed outside of the Ring security kit to connect to a GE toggle switch which uses Z-wave?

Asked 5 years ago by James.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer No, I use one with mine without issue.

  Answered 5 years ago by Ibanez

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Q: QuestionIs this for the new generation 2 security system? I know it shows the generation 2 in the picture, but it doesn’t say it’s gen 2 in the description like the others do.

Asked 5 years ago by JZ.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Yes ... this is the Gen 2 system.

  Answered 5 years ago by JohnVerified Purchase

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Q: QuestionIs this compatible with the door sensors for brinks/adt?

Asked 6 years ago by Mandimae.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer Buy the set that has the retrofit alarm kit. This set did not come with it.

  Answered 4 years ago by ArjayVerified Purchase

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Q: QuestionWill there be a key fob for the 2nd generation like Simplisafe?

Asked 6 years ago by Anonymous.

• A:Answer No need for a key fob you can work everything's from the app! Love it worth the money everybit

  Answered 5 years ago by RucciVerified Purchase

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Q: QuestionI just got this and the power cord for the keypad doesn't fit into the cut out space under the keypad. I've read online that people are using dremels to shave it down to fit, but that seems kind of crazy to me? Anyone else have this problem?

Asked 3 years ago by Chenzo.

• A:Answer Hello, Chenzo. Thank you for reaching out regarding your power cord question. No, you should not need to alter the device in order to have the power cord fit properly. It sounds like you may have the Base Station and Keypad power cords swapped. Here is a helpful installation guide for your review: https://support.ring.com/hc/en-us/articles/360041532351-Ring-Alarm-2nd-generation-Set-up-and-Installation-Guide. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionWill there be an issue with regards to signal when placing the Sensors on my window and I have window shutters inside. Will the window shutters become an obstruction and will hinder a good signal to the sensors or even blocked the signal?

Asked 4 years ago by JM.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer Hello JM, Great question! Steel doors and aluminum door frames may occasionally cause interference for the Contact Sensor. The Alarm Base Station communicates with your sensors and other devices using a technology called Z-Wave. Z-Wave networks usually have a greater range than traditional hub-and-spoke arrangements. An Alarm Base Station has a range of about 250 feet on an unobstructed path. Here are two helpful articles regarding Z-Wave signal strength and sensor placement suggestions: https://support.ring.com/hc/en-us/articles/360001263166-Understanding-Z-Wave-and-Mesh-Networks https://support.ring.com/hc/en-us/articles/360043818431 We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Regards, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionSince the camera has a motion detector to begin recording will it also set off the alarm if the alarm is set to away? I just wanted to know if I have to buy another motion detector for the room the camera will be in.

Asked 4 years ago by Mike.

• A:Answer Hello Mike, Great question, and the answer is no. Ring doorbells and camera will not trigger the Ring Alarm. The Ring Alarm will only be triggered by a Ring Alarm Motion or Ring Alarm Contact Sensor. However, you are able to set any Ring device with a camera to start recording the instant your Alarm is set off. To set up your Ring Camera devices to begin recording When your alarm is triggered, simply follow these instructions. Setting up linked devices to start recording at an alarm. Open your Ring App. Open the side menu by tapping the three-lined icon in the upper-right corner of the screen. Tap Devices. Tap Base Station. Tap Base Station Tap Linked Devices. Tap Add Linked Devices. On the “Add Linked Devices” page, tap the devices you wish to begin recording video when an alarm goes off or begins entry delay. Live View must be enabled in order to set a device for simultaneous recording. Turning Live View off on a device will supersede an order for the simultaneous record. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionI have 2 dogs and 3 cats will they set off the motion?

Asked 4 years ago by Anonymous.

• A:Answer Even at its lowest setting it has been triggered and we have 2- 45lb dogs. Love the system, but would not trust it for multiple pets as evidenced by their answer which is to put them in another room when you leave...

  Answered 4 years ago by QuckaDEW

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Q: QuestionCan this work in the Philippine setting?

Asked 5 years ago by Jane.

• A:Answer Works in the philippines. I have 2 flood ring cameras in the Philippines

  Answered 1 year ago by Anonymous

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Q: QuestionHow easy would it be for someone to pull the camera off the wall if it is only attached by tape? Is there any other way to attach it?

Asked 5 years ago by morrissj.

• A:Answer Hello morrissj, The Ring Alarm does not record. When applying the double-sided tape to the wall, we recommend cleaning the surface first so that the device will have a secure grip. Best regards, Jamila

  Answered 5 years ago by Ring

  
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Q: QuestionIf the power and WiFi go out how long will the battery run for? Also will video still show on app if WiFi goes out? Thank you in advance.

Asked 5 years ago by Ty.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer My WiFi was out 6 days and still had power don’t know about video as I don’t have a camera just the alarm system.

  Answered 5 years ago by MaeMaeVerified Purchase

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Q: QuestionCan an outdoor camera be added?

Asked 5 years ago by Scutter.

• A:Answer Yes. Ring makes outdoor cameras that work with the ring system. Go to Ring.com for more info.

  Answered 5 years ago by MikeVerified Purchase

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Q: QuestionDose it come with 24/7 professional monitoring?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm 8-Piece Security Kit - White

• A:Answer You must add the monitoring service. It is $10.00/month and no contract. The equipment works without monitoring.

  Answered 5 years ago by Thamm

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Q: QuestionHow many sensors does the 5 piece come with?

Asked 5 years ago by MTSG.

This question was asked about the related product: Ring - Alarm Security Kit 5-Piece (2nd Gen) - White

• A:Answer Can you set this up to sound a chime whenever a door is opened?

  Answered 5 years ago by Livw

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