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Questions & Answers

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Page Showing 1-20 of 57 questions
  • QuestionWhen the system alerts you to a door/window tripping, does the system just play a chime (like SimpliSafe) or does it actually announce what tripped?

    Asked by Audible.

    • Answer Hi, you can change the settings in the ring app to play different sounds for different items, but the fun part is if you have an Alexa you can train her to say stuff like Nothing important but I think your front door is opened. Everytime the front porch is opened, or a classic when my living room door is opened. Welcome to the party.....pal. And when doors and windows that are rarely opened (had break ins with those) she'll say stuff like Get out and a lot of other words that I am sure Best Buy wouldn't like me to use on here. Alexa can also open up songs in Amazon Music or Sirus XM when a door or window is opened which I'll also use when and if we go on vacation (thanks to the pandemic) .

      Answered by amystoys

  • Questionis this a 2nd generation system? i don't see that in the description.

    Asked by pamiho.

    • Answer A Best Buy online chat agent told me it is a 2nd Generation system.

      Answered by Loch12v

  • QuestionWith this package, is there any reason to have a Basic Subscription plan? I know with a Premium (or whatever it's called) package, you get the 24/7 monitoring, but what are the benefits of this bundle with a Basic plan?

    Asked by Robert.

    • Answer Nothing - you get nothing with the basic plan and the security system. There is no reason to have a basic subscription. The only way this system as a security system works is with the Protect Plus plan - 24/7 monitoring. The alarm will be inside your house, isn't terribly loud, and won't deter a thief.

      Answered by BinkyBarns

  • QuestionI have an ADT alarm now. With this work with my existing window door sensors?

    Asked by Mudgard.

    • Answer Hello Mudgard! No, the Ring Alarm is not compatible with any other security brand's contact sensors. If you would like the windows and doors to be protected, you will want to replace the existing sensors with Ring Contact Sensors, of which (4) are included in the 8-Piece Security Kit. We would love to get connected with you to answer any other questions or concerns you might have regarding the Ring Alarm, and ensure we are helping you find a solution that works best for you! Please reach out to us directly through our Community Center on Ring.com: https://community.ring.com/ All the Best, Caitlin with Ring

      Answered by Ring

  • QuestionThe control panel shows 3 buttons on the left side (Police, Fire and Medical). How are these agencies notified? Do you must subscribe to the monitoring service for these to be active?

    Asked by UBinSC.

    • Answer Yes it’s a subscription. It will ask for you to sign up but you don’t have to if you don’t want it.

      Answered by RedsPC

  • QuestionDoes the 2nd generation contact sensors work with the 1st generation base station?

    Asked by Donnie.

    • Answer Yes, the gen1 and gen2 bit and pieces are interchangeable.

      Answered by DerekH

  • QuestionHow strong is the adhesive on the window sensors? Any concerns about them losing stickiness and falling off?

    Asked by TyroneBiggums.

    • Answer It has been work well for us. No problem so far what so ever. As long as you clean the area, wipe all the dusk of, the adhesive should work well.

      Answered by XQue

  • Questiondoes it come with a camera or is the separate

    Asked by Annie.

    • Answer This bundle does not come with a camera but they have a another bundle with that option

      Answered by nyrican1115

  • QuestionDoes the system make a noise every time you open a door? Can you set it to silent?

    Asked by Frustratedandunsatisfied.

    • Answer It does make noise every time you open the door, but I’m pretty sure you can turn this to silent.

      Answered by Ashley

  • QuestionWill the app alert you if your WiFi goes down if you do not pay the subscription?

    Asked by Anonymous.

    • Answer Hello, Great question! Yes, the Ring App will alert you if your Ring Alarm is no longer connected to WIFI even without a subscription. To see the benefits of the Ring Protect Plan with your Ring Alarm, please see the following information: https://ring.com/professional-monitoring. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

      Answered by Ring

  • QuestionCan I use this system without having a plan, just the app and the camera monitored by myself from my phone and the sensors if someone tresspases. I live outside the US and wont pay a plan, just want to buy the system. thanks i advance for any help!!

    Asked by Rand.

    • Answer Hello Rand, Yes you can choose to self-monitor your Ring Alarm, in an emergency your Ring Alarm siren will sound and you’ll get notified, but you’ll have to call for emergency responders yourself. This link has a comparison of Ring Alarm with self monitoring vs professional monitoring: https://support.ring.com/hc/en-us/articles/360039406472-Which-Ring-Alarm-plan-is-right-for-you-. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm concerns. Thank you, Antonio from Ring

      Answered by Ring

  • QuestionDo you need the Alexis Devine for the ring alarm? Can it operate without the Alexis?

    Asked by Share.

    • Answer Yea I don’t have Alex but I have a google nest and you can use the ring alarm or camera without having a google nest or Alex, the nest and Alexa just make it so you can tell the system whichever one you us, it just tells it commands. For ring everything is on the ring app so you would want the ring app set up. Hope that answers your question

      Answered by MelMel2020

  • QuestionIf I currently have a system of ring cameras outside of my house, can I connect them to my alarm so that when the alarm siren goes off, the sirens on my ring cameras also go off?

    Asked by Joe.

    • Answer Hi Joe. Thank you for your question today! Yes, you can connect the siren from your Ring cameras to the Ring Alarm siren. You can also setup the cameras to record when the alarm triggers. For your convenience, I'm including this list of steps on how to link your Ring Alarm to other Ring devices below: 1. Open the Ring app 2. Tap menu (☰) in the top left corner of the screen 3. Tap Devices 4. Tap Alarm Base Station 5. Tap Base Station 6. Tap Linked Devices 7. Choose the actions your other Ring devices should take when: - Alarm Base Station is sounding (record event and/or sound siren) - Alarm Base Station is in entry delay (record event) If any additional information is needed regarding your Ring Alarm Kit, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionI'm want to upgrade my home alarm system. Can this ring home security system accommodate my current home security system which have door and window contacts along with my indoor motion sensors and smoke detectors plus key pads?

    Asked by unoduney.

    • Answer Hi unoduney. Thank you for reaching out to us with your question. Yes, the Ring Retrofit Alarm Kit is recommended for neighbors who want to connect working wired contact sensor zones from a conventional wired alarm system to their Ring Alarm. If you have wired indoor and outdoor sirens, wired smoke or CO detectors, wired keypads or other security devices, they are not supported and should not be added to the Retrofit Alarm Kit. Please note: Professional installation recommended (but not required). Existing wired contact zones must be in good working order. Requires Ring Alarm or Ring Alarm Pro, sold separately. Ring Alarm and all Ring Alarm accessories require a compatible Ring subscription (sold separately) for digital arming/disarming and certain other in-app features. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionI want to put some of the sensors in my garage and some sensors in my house but the garage has a separate WiFi from my house WiFi. Does that cause any complications?

    Asked by ReggieRich.

    • Answer Yes, having separate WiFi networks could cause connectivity issues. The Ring Alarm system needs all components (Base Station, Keypad, and sensors) to communicate over the same network. If your garage and house are on different WiFi networks, this may impact the system’s functionality

      Answered by AnneE

  • QuestionDo I need to have wi-fi? I am in a remote location

    Asked by Slim.

    • Answer Hi Slim. Good question. Yes, the Ring Alarm requires an internet connection. The Ring Alarm comes with Alarm Cellular Backup (with a Ring Protect Pro plan) and battery backup systems that kick in if you lose your power or internet connection. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionHow long can you store the data?

    Asked by MzzLiz.

    • Answer Hi MzzLiz. Good question. Your Ring videos are stored in the cloud for up to 180 days. You can manage your video storage time through the Ring Control Center. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • Questionthe contact sensor should put inside or outside the house? how long need to change the batterly?

    Asked by happy.

    • Answer Hi happy. Thanks for asking! Ring Alarm Contact Sensors easily mount inside any door or window frame in your home for easy, DIY installation. You'll want to ensure the mounting surface is clean and dry before peeling the backing off the adhesive strip. Ring Alarm Contact Sensors utilize two CR2032 coin-cell batteries (included). We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • Question250ft wireless range means what exactly? Would this work on a house that is approximately 1800 square feet?

    Asked by John.

    • Answer Hi John. Great question! The Ring Alarm Range Extender is designed to extend and expand the base station’s Z-Wave network, allowing for greater range and network coverage for all security devices at your location. The range extender can be placed up to 250 feet from the base station. It will reach alarm devices up to 250 feet away in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business. If any additional information is needed regarding your Ring Alarm question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIs the system audio and can be used inside to hear conversation?

    Asked by marvin.

    • Answer Yes

      Answered by BrendaC