Questions & Answers

Q: QuestionDoes this device require other products to operate?

• A:Answer Yes, this device requires Ring Alarm or Ring Alarm Pro to operate.

Q: QuestionWhat kind of battery does the motion detector use?

• A:Answer The motion detector uses AA batteries.

Q: QuestionHow many motion detectors are included in the package?

• A:Answer There are two motion detectors included in the package.

Q: QuestionCan this motion detector work with Alexa?

• A:Answer Yes, this motion detector works with Amazon Alexa.

Q: QuestionDoes this motion detector require a subscription?

• A:Answer Yes, this motion detector requires a subscription for in-app features and digital notifications.

Q: QuestionWhat is the maximum wireless range of this device?

• A:Answer The maximum wireless range is 250 feet.

Q: QuestionCan I buy these individually and use them without buying any other ring products?

Asked 5 years ago by Sandra.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (2-Pack) - White

• A:Answer You would need a ring base station. You would then be able to control the sensor with the ring app on your phone.

  Answered 5 years ago by Martin

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Q: QuestionSomeone who’s trying to break in can just place any magnet close to the main component piece to stop the alert while still being able to move the window??

Asked 4 years ago by Jdo.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer Only if they know where the sensor is positioned on the inside of the window. If they can figure this out, they are getting in no matter what

  Answered 4 years ago by Nussbaumj

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Q: QuestionWhat is the difference between 1st and 2nd Gen?

Asked 6 years ago by Sanjay.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer The 2nd gen are 30-40% smaller, giving you more mounting options. The batteries are also reported to last longer.

  Answered 5 years ago by LakeMaryITGuyVerified Purchase

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Q: QuestionI know I would need one for front door and back sliding door. How many do I need for windows. Do I need one for each window? What if the windows are connected like in the attachment?

Asked 4 years ago by Tina.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (2-Pack) - White

• A:Answer Hello Tina, Great question! This depends on your home's layout and your security preference. We would suggest one for each window that you wish to monitor, using the Ring Alarm system. Here is a helpful article that elaborates on window types and common installation questions: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Contact Sensor pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan these 2nd Gen sensors be used with 1st Gen Base Station?

Asked 5 years ago by jguardia21.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (2-Pack) - White

• A:Answer HELLO! YES THEY DO!! THEY WORK THE SAME THEY ARE JUST SHAPED DIFFERENT!

  Answered 5 years ago by YILOVETOOSHOPVerified Purchase

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Q: QuestionCan these be used outdoors or are they for indoors only?

Asked 6 years ago by Ttwins.

• A:Answer Good question. I suppose you could but I doubt they’re weatherproof. I think the Ring Cameras would work better for that. Most cameras come with a motion detector built in.

  Answered 5 years ago by KingShameek

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Q: QuestionWill these 2nd Gen sensors work with the Ring Alarm Pro coming out in November 2021?

Asked 4 years ago by pmercado.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer Hello pmercado, Great question! Yes. All Ring Alarm 1st and 2nd generation Ring Alarm security devices are compatible with the Alarm Pro, including Contact Sensors, Motion Detectors, Keypads and Range Extenders. You can also use Ring Alarm accessories, including Flood & Freeze Sensors, Smoke & CO Listeners, and Panic Buttons. You will get all Ring Alarm features, including Shared and Guest Users, alerts and notifications, and linked devices. Furthermore, you can also enroll in professional monitoring with SOS, Duress code, and customized police response. A Ring Protect Pro subscription plan is required to enroll in professional monitoring. Here is a helpful support article with other frequently asked questions regarding the Ring Alarm Pro, for your review: https://support.ring.com/hc/en-us/articles/4404638571796 We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the all-new Ring Alarm Pro. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: Questionwhat kind of batterys do you use

Asked 6 years ago by Bud.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (1-Pack) - White

• A:Answer This unit uses two CR2032 batteries.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHi, do I need to pay a ring plan in order to use this sensor?, I'm only getting it to pair it with my Astro robot so when someone opens the door Astro can go to the front door , I'm not using it as a security function since I have my alarm provider.

Asked 2 years ago by nelson.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (2-Pack) - White

• A:Answer No you don't. The storage space is what cost money.

  Answered 1 year ago by Legacy

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Q: QuestionIs this product a good design for the hearing impaired?

Asked 2 years ago by Consentida.

• A:Answer Hi Consentida. Good question. The Ring Alarm Motion Detector is designed to monitor a room or area inside your home for heat and movement. When armed, the Motion Detector will trigger your Ring Alarm when heat and movement are detected. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI would like to use this as a way of monitoring the movements or lack of movement of my 95 year old father that lives alone. Can this work as a stand alone device that will text me each time motion is detected?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Motion Detector (2nd Gen) (1-Pack) - White

• A:Answer Hello, Great question. No, the Ring Alarm Motion Detector (2nd Gen) will not work as a standalone product. The Ring Alarm Motion Detector connects to your Ring Alarm and is designed to monitor a room or area inside your home for heat and movement. When armed, the motion detector will trigger your Ring Alarm when heat and movement are detected. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionWill the door alarms still chirp if I don’t have the base station?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (2-Pack) - White

• A:Answer No, the alarm mechanism is in the base. There are self contained alarms available from some manufacturers

  Answered 4 years ago by Gggman

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Q: QuestionCan this sensor be programmed to only alert you between certain hours of the day?

Asked 2 months ago by Luggageonline.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (1-Pack) - White

• A:Answer Hi Luggageonline. Thank you for reaching out to us with your question. In the Ring app, there are three Modes you can set: Disarmed, Home and Away. In each Mode, you can create specific actions you want your Ring Alarm, Ring Alarm sensors, doorbells, and cameras to do. Using Modes in the Ring app requires a subscription (sold separately). Doorbells and Cameras: You can choose whether you want these devices to record or not in each Mode. For example, maybe you want only your doorbell to record in Disarmed, only your outdoor cameras to record in Home, and all your cameras to record in Away. Ring Alarm: No sensors are monitored in Disarmed. In Home or Away, you can set which alarm sensors you want armed and monitored, or not monitored. If you have enrolled in 24/7 Professional Monitoring, your alarm sensors when armed in any Mode will be monitored by the Rapid Response team. Fire and CO sensors (if connected to Ring Alarm and online) will still be monitored in all Modes. Glass Break Sensor can also be monitored in Disarmed. In Disarmed Mode: No sensors are armed. Choose if you want to hear Chirp sounds. In Home or Away Mode: Choose which sensors you want armed, and if you want Chirps, an Entry Delay, and Exit Delay. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 2 months ago by Ring

  
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