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Questions & Answers

Page Showing 21-40 of 53 questions
  • QuestionDoes the camera connected can be access and faster alarm even though you live in another country? I have a vacation houses that need to be monitor from another country.

    Asked by Blue.

    • Answer Hi Blue. Thank you for your question today! No, the Ring Alarm Pro Base Station can only be use within the US and is not supported in other countries. At this time, Alarm Pro is only available in the US. If you’re outside the US, you won’t be able to use the system correctly and take advantage of all features. We recommend that you set up your Ring Alarm Pro at a US location or return it to your retailer. The Ring Alarm Base Station (non-Pro model) is supported in other countries outside of the US, but are designed to work only within the region they are sold at. This meaning, you will see an error during setup if you've purchased and are attempting to set up a Base Station that is not designed for your region. Ring Alarm systems are designed for specific regions around the world. If any additional information is needed regarding your Ring Alarm Pro Kit please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionCan I connect Honeywell z wave thermostats to a ring device

    Asked by Anonymous.

    • Answer Hi, Thank you for your questions today! Yes, most Honeywell Z wave thermostats can be paired with the Ring Alarm Pro Base Station through the Ring app. You will need to know how to put your thermostats into add or pair mode and then use the Ring app to connect. This should be available in the manufacturer's directions. If any additional information is needed regarding the Ring Alarm Pro Base Station, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionIf I purchase an additional sensor will it work with this package? If so which sensor would I purchase.

    Asked by SensonQuestion.

    • Answer Hi SensonQuestion. Thank you for reaching out to us with your question. Yes, you can add additional sensors to your Ring Alarm Kit. You can add additional Ring Alarm Window and Door Contact Sensors, Ring Alarm Outdoor Contact Sensors, or Ring Alarm Motion Detectors depending on your needs. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionMy internet service enters the house through my garden level basement. In the basement I have a Netgear wireless router. I want to install the Alarm Pro base station on the next level. Are the Netgear router and the Alarm Pro base station compatible?

    Asked by JWB.

    • Answer Hi JWB. Thank you for taking the time to reach out to us with your question. Yes, you can use the Ring Alarm Pro Base Station with your Netgear router. Instead of plugging the Ring Alarm Pro directly into your modem (or modem/router combo device) as the eero app suggests by default, you can plug the Ring Alarm Pro into an open ethernet port on your Netgear router. If you want to use the device on a different level, you would need to route the ethernet cable to the desired location. You can keep using your existing wifi network and the devices connected to it as before. You may need to add a network switch to set up the Ring Alarm Pro as a secondary router. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionHow does or does this router work with Starlink provided internet service without bypassing the starlink router?

    Asked by Starlink.

    • Answer Hi Starlink. Thank you for your question. You can create a second wifi network (also know as Double NAT-ing) that will operate independently from your primary wifi network. This allows you to use certain features, including 24/7 Backup Internet, Extra Data, and Ring Edge while maintaining your original wifi network and connected devices. Another option is to put your Alarm Pro’s eero router into Bridge Mode. Doing so will allow your existing router to manage the connection between your wifi network and internet service provider. NOTE: When using Bridge Mode, you must connect Alarm Pro to your router via an ethernet cable. Additionally you will lose certain Alarm Pro advanced features, such as 24/7 Backup Internet and Extra Data. You will however retain the ability to use Ring Edge for local video processing. A compatible Ring subscription is required for full functionality of the Ring Alarm Pro. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionDo you have techs that will install the Ring System?

    Asked by BJ.

    • Answer Hi BJ. Thank you for taking the time to reach out to us with your question. Yes, OnTech is a nationwide network of trained, trusted, and insured in-home technicians. They offer professional installation for select Ring products, plus product tips and setup via face-to-face instruction. OnTech can provide professional installation for Ring Video Doorbells, Ring Stick Up Cams, Ring Chime Pro, Spotlight Cam (Wired and Battery), Ring Alarm Kits with extra security devices, such as contact and motion sensors, and the Ring Retrofit Alarm Kit. For more information or to schedule an appointment, please call 1-833-ONTECH3. You can also contact Best Buy Best Buy's customer service at: 1-888-237-8289 for more information on their installation services. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionCan you create 2 different zones in the system? Both being in the same house 1st floor 2nd floor would all be on the same internet

    Asked by Guy89.

    • Answer Hi Guy89. Thank you for reaching out. No, the Ring Alarm Pro does not offer zones. You do have the option of setting up different modes for your Ring Alarm Pro. The three modes on your Ring Alarm will protect your home in different ways. You can switch between them depending on your needs. Visit our support center for more information. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionHi! do you know if it works with apple homekit???

    Asked by colo.

    • Answer Hi colo. Good question. No, Ring does not support partner integration apps. You will have to check the partner's app or website to manage the integrations you wish to use. Ring devices are compatible with Alexa-enabled devices. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWe have 3 cats. Will there be an issue with them setting off the motion sensors when the alarm is set?

    Asked by Modurndaywarrior.

    • Answer Our cats have not set off the motion sensors. I believe there was an option for sensitive

      Answered by Scdc

  • QuestionIf I decide to open a window at night for air and want the system armed?

    Asked by Trolleymech1.

    • Answer Hi Trolleymech1. Thanks for reaching out. Yes, you can control which devices are monitored using the Modes feature. You can control which sensors are monitored in Home Mode by setting them in your Ring app: Tap the menu (☰) on the upper left. Tap Settings. Tap Modes. Tap Home. Tap Sensors. Tap which sensors you would like monitored while in this mode. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI have a 4,000 sq.ft. house. I need 8 sensors for windows, 4,doors and 2 outdoor cameras. Is there a reliable system for that?

    Asked by handsome.

    • Answer Yeah, I've found the Ring system to be very reliable.

      Answered by DALLASBUYER

  • QuestionCan the geek squat install a "Ring - Alarm Pro Home Security Kit 14 Pieces - White", and 2 ring doorbells? I am not very good a installations.

    Asked by Goodie.

    • Answer You have to ask them and they will schedule a date to come out

      Answered by Taylor

  • QuestionHi, I would like to ask how is the installation process? Do I need a professional to do it? What if I want all windows to have motion sensor, how do I add? Thanks a lot in advance.

    Asked by Yang.

    • Answer Installation is fairly easy. You have DIY videos in the ring app which can help guide you through the process. You get 2 motion sensors in the kit. You will have to purchase additional ones separately. Process of adding them will be same as above (do Add Device from the ring app and proceed further).

      Answered by GauravG

  • QuestionDoes this system support geofencing or something similar?

    Asked by FredA.

    • Answer Yes it does the geofencing can be quite annoying

      Answered by Taylor

  • QuestionI noticed there is a 14 piece Ring kit for $329.99 and a 14 piece Ring Pro kit for $379.99. What is the difference? They look identical.

    Asked by Kenn.

    • Answer Hi Kenn. Good question! Ring Alarm and Ring Alarm Pro are both DIY home security systems that work in any house or apartment. Security kits come with a base station, contact sensor, motion detector, keypad, and range extender. Ring Alarm Pro combines a Ring Alarm for trusted physical security with an Eero Wi-Fi 6 router for fast wifi and network security. Unlike traditional home security systems, Ring Alarm Pro also offers optional layers of backup protection to help you stay connected in case the power or internet goes out. By combining Alarm Pro with a Ring Protect Pro plan, you have more protection and more ways to secure your home. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionHi - I already have an Eero router and 2 extenders in my house - do I need the additional router that is in the 14 piece kit?

    Asked by LGR13.

    • Answer No

      Answered by Tjay

  • QuestionCan this package be broken up and used for two separate locations? I noticed two key pads and I have a home location and a business location. I would like to be able to use the it for both locations.

    Asked by Wondering.

    • Answer My understanding is they all need to be on sane WiFi network which means it should be same location.

      Answered by GauravG

  • Questionis there entry exit delay

    Asked by burr.

    • Answer yes, and you can set the delay time.

      Answered by davidk

  • QuestionHello, Does the Ring home security system will work in Israel?

    Asked by Guy.

    • Answer Hello Guy. Good question! Israel is not a country in which the Ring Alarm is supported. Currently, the Ring Alarm professional monitoring service is available only within the U.S. (excluding American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the US Virgin Islands) and in Canada (excluding Quebec). Visit our support center for more information: https://support.ring.com/hc/en-us/articles/360032437712-Ring-Alarm-Monitoring-Services-for-Your-Location. If any additional information is needed regarding your Ring Alarm question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring