Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Main Content

Questions & Answers

Page Showing 101-120 of 307 questions
  • QuestionIs this ring camera the one that will say you are being recorded if it picks up motion detection?

    Asked by Anonymous.

    • Answer There is a option in Settings to turn on "Motion Warning," but I've never used it.

      Answered by LouM

  • QuestionDo I need to purchase a plan to minter this

    Asked by Stev.

    • Answer No

      Answered by HowardW

  • QuestionHow long is the power cord

    Asked by Anonymous.

    • Answer No power cord needed if you have a porch light

      Answered by RobertL

  • QuestionI have an apartment house. Can i set this up to tenant WIFI with their permission. Then can other tenants download the app to view the camera images only. Only the tenant with the wifi could make changes to the app.

    Asked by JOHNMac.

    • Answer Hi JOHNMac. Thank you for reaching out. After setting up a device, you will automatically be assigned the owner-user role. As the owner, you can grant additional users access to the device by making them shared users. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • Questioncan the direction of the camera be turned?

    Asked by isringforme.

    • Answer Hi isringforme. Good question. Yes, the camera on the Ring Floodlight Cam Wired Plus can be adjusted so you can find the optimal view for your device. The Ring Floodlight Cam Wired Plus also offers next-level security features, including 3D Motion Detection and Bird's Eye View for more precise motion alerts. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionSomewhere in one of your info pages it says optimum, above ground height, to be 9 ft. I’m replacing an old floodlight 14 ft height. How much sensing distance, sensing angle, in general, what %age of optimum performance I’ll lose at 14ft. ?? Thank you.

    Asked by Pelotero.

    • Answer Hi Pelotero. Thanks for asking. You are correct; the optimal mounting height is recommended to be 9 feet. The distance at which your device detects motion will vary depending on a number of factors. Because every home environment is different, we would be unable to specify this information. While every situation is different and your individual needs will determine where best to setup your cameras, your Ring camera sensors are better at catching movement if they’re traveling horizontally across the camera’s field of view. People traveling directly toward or away from the camera may not trigger a motion alert as quickly. Visit our support center for additional, detailed information regarding installation and capturing events. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWhich junction box do I need?

    Asked by Anonymous.

    • Answer I used old light space to wire this and it was fairly easy

      Answered by EricA

  • Questiondoes this camera store video of traffic on ny driveway?

    Asked by Anonymous.

    • Answer Hello. Thanks for asking. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDoes Best Buy offer installation of Blink home video and security systems?

    Asked by Kelt.

    • Answer Hello Kelt, Great question! Yes, Best Buy does offer many types of installation services. Please visit their site here for more information: https://www.bestbuy.com/services/triage/home. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionWill the Ring Floodlight Camera Plus or Pro work with 5 GHz router?

    Asked by EE.

    • Answer The geek squad recommended me to connect all ring devices on 2.4 GHz as opposed to any other band(with tri and quad bands available these days) because that is the most stable/sturdy network known.

      Answered by Kayzee

  • QuestionWhat’s the manufacturers warranty on these devices, the thing is that i placed on and well there was a nasty storm that made on if the lights not work anymore. And do u guys sell replacement parts for it.

    Asked by Ziggy.

    • Answer Hi Ziggy. Great question. The Ring Floodlight Cam Wired Plus has a 1-year limited warranty and theft protection. For specific instructions about how to obtain warranty service for your device, please contact Ring community support. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionCan this be set so the flood lights stay on from Dusk to Dawn and not depend on motion detection ? What is the difference between this and the "Pro" version ? Trying to decide between this RING and Google NEST ....thoughts ? Thanks

    Asked by Scott.

    • Answer You can go in the setting and set the lights to come on from dusk to dawn. You can set different modes when you want the lights to come on. I have 3 linked together and every once in a while one won't come on with the rest. You can use the app to turn them off and on as well.

      Answered by Gsecures

  • QuestionWhat is the max range of the motion detector?

    Asked by Tandem4two.

    • Answer Hi Tandem4two. Good question. The Ring Floodlight Cam Plus offers customizable motion zones up to 30 feet. We recommend installing the device nine feet (three meters) off the ground for the optimal range of motion detection. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDo you have to have a doorbell to install this device? Can it be installed on storage units? How is the wiring installed?

    Asked by Britt.

    • Answer Hi Britt. Good question. No, you do not need a doorbell to install the Ring Floodlight Cam Plus. The Ring Floodlight Cam Plus must be installed on a 4“ round UL-listed weatherproof electrical box. It also requires a wifi connection and is compatible with 2.4 GHz networks. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDo you have to remove lights and camera should you change internet providers after installation?

    Asked by Pattycake.

    • Answer Hi Pattycake. Thanks for asking. No, you do not need to remove devices from your account if you change internet providers. However, you may need to reconnect them to your new network. To reconnect a Ring video doorbell or security camera to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network, and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDoes it come with the mount or you need to buy that separately?

    Asked by Bobby.

    • Answer Yes

      Answered by Kita

  • QuestionIs it possible to record without using internet/wifi?

    Asked by Rmor.

    • Answer Hi Rmor. Good question. No, the Ring Floodlight Cam Wired Plus requires wifi in order to work. It is compatible with 802.11 b/g/n wifi connections at 2.4 GHz. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • Questionhow many feet does the camera and floodlight detect a person

    Asked by safety.

    • Answer You can zoom it out to the front of the street

      Answered by Kita

  • QuestionHow many cell phones can be added to receive notifications

    Asked by NICHOLAS.

    • Answer As many as you want!

      Answered by Ronald

  • QuestionCan the App be downloaded and installed on my pc as well as the iphone?

    Asked by Ron.

    • Answer Yes

      Answered by JorgeM