Questions & Answers

Q: QuestionCan you have 2 cameras hooked up to one phone ?

Asked 5 years ago by LailaTori20.

• A:Answer Yes. You can have as many devices as you want on the same dashboard. Doorbell/camera/alarm

  Answered 5 years ago by LilyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes it accept a micro usb card?

Asked 5 years ago by RichardM.

• A:Answer did not see a port for it or described

  Answered 5 years ago by tvguyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs this compatible with google home?

Asked 5 years ago by Mark.

• A:Answer No, this is not compatible with google home.

  Answered 5 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIf the camera becomes unplugged will it continue to record?

Asked 5 years ago by Anonymous.

• A:Answer No. there is no battery backup on this camera.

  Answered 5 years ago by DavdellVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionLooking for a camera that will detect motion of someone entering a room, record it to a SD card, has a power adapter or plugs in. It is needed to record if abuse is happening to my mother in a nursing home. Does Ring have such a camera?

Asked 5 years ago by Pat.

• A:Answer The camera doesn’t take an sd card but all the footage is uploaded to your mobile phone ring app and you can send that footage or share the stream with others

  Answered 5 years ago by Mars8870Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWould this work as a granny cam? I want to be able to monitor grandma AND talk back and forth. Her hearing is bad. Is the speaker clear and loud?

Asked 5 years ago by RedFeather.

• A:Answer I Purchased this for my mothers apartment in her assisted living community. I want to do the same thing as you but truly cannot figure out how to get the audio to work loud enough.

  Answered 5 years ago by Ro7068Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan you set it for live view overnight without interruption like a baby video monitor?

Asked 5 years ago by Charlie.

• A:Answer No you cannot

  Answered 5 years ago by Mrfrede6

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes it do clips or does it play all the time there is movement?

Asked 5 years ago by Grammab.

• A:Answer If there's no motion, there's a setting you can toggle to capture snapshots every 15 minutes. It ends up stiching all of them together in a type of gif. When there's movement, if you have the motion alert setting toggled, the camera will record the timeframe around the movement. It seems like, if it's a quick movement (like someone passing by), the length is around 30-45 seconds. If there's constant motion around the camera, it will record in bites around 1 minute each.

  Answered 5 years ago by FlynnLives

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you go back and view video footage from past days, hours?

Asked 5 years ago by Anonymous.

• A:Answer Yes you can review video past days and hours . You can even speak pause listen and mute all while camera is on . I have them inside and out front ! Go to where you have your camera installed name them kitchen dining back front ! Now whenever you look at your phone you can see everything on your phone picture officially what your recording motion backwards frontwards time recorded . Just don’t buy the Bartlett operated they stoll and uses up the battery very quickly recording is slow. We tried and took them back!

  Answered 5 years ago by Diva3Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow long is the power cord? Can it work by aiming it through a window from inside to the outside?

Asked 5 years ago by aabsmer.

• A:Answer Power cord is approximately 6 feet long. The camera would most definitely be able to monitor outdoors through glass, but clarity might suffer according to the environmental factors outside...of course that goes with the outdoor mounted cameras as well. However, the outdoor rated battery operated cameras will function for several months without recharging and there is a battery monitor built in to the app which alerts you when the battery needs recharging.

  Answered 5 years ago by TomSVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan you mount it to the ceiling?

Asked 5 years ago by Brady.

• A:Answer Yes.

  Answered 5 years ago by Chilisgirl

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes security camera pick up animal movement? I want to see when my dog chews/scratches on the wall and gets in the litter box.

Asked 5 years ago by AnimalLover.

• A:Answer You can set the level of the camera’s motion sensitivity. I set mine to only capture motion of a person, but you can choose a more sensitive setting.

  Answered 5 years ago by PWH121Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionSo we bought a different kind but like everytime we go far it disconnects for some reason. It's like a really big problem and if I buy this one instead will it be much better? So for this camera, will it do the same?We can't leave without it disconnecting

Asked 6 years ago by Tom.

• A:Answer I have not had any problems with it disconnecting. I have traveled out of state and been able to monitor easily. It did alert me when someone is the house for cleaning that I forgot about! The only negative is that the sound will sometimes become distorted if it senses movement but I’m still working with that. I have not had any problems with it disconnecting. The only negative is that the sound will sometimes become distorted if it senses movement but I’m still working with that. I’ve been played so far and will be adding a second camera.

  Answered 6 years ago by DrMom

  Helpful (3)Unhelpful (2)ReportAnswer this questionShow more answers (2)

Q: QuestionI have five Ring indoor and outdoor cameras that I use. I am wanting to purchase one like this to use in a section of my residents. My question is will I be able to add this camera to my Ring app and be able to record motion detections like my others?

Asked 6 years ago by David.

• A:Answer Yes it works just like the other cameras. I also have multiple ring cameras.

  Answered 6 years ago by Terro123Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat's the difference between the 1st gen and 2nd gen version of this camera?

Asked 2 months ago by Leesie.

This question was asked about the related product: Ring - Indoor 1080p Security Camera (1st Gen) - Black

• A:Answer Hi Leesie. Thank you for taking the time to ask this question. The Ring Indoor Cam (2nd Gen) includes a manual, removable Privacy Cover that turns off audio and video with a simple swivel. We’ve also added a new adjustable camera mount, which can be plugged in wherever there's a power outlet, making it easy to find the perfect view up high or down low. Both versions offer 1080p HD video, two-way talk, advanced motion detection and alerts, and work with Alexa. If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 2 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this camera refurbished?

Asked 3 months ago by Vicky.

This question was asked about the related product: Ring - Indoor 1080p Security Camera (1st Gen) - Black

• A:Answer Hi Vicky. Thank you for taking the time to ask this question. No, this Ring Indoor Cam (1st Gen) is not a certified refurbished device. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the signal from the camera to phone /tablet transmit over a 200 to 300 mjle radius?

Asked 3 months ago by Anonymous.

• A:Answer Hello. We appreciate the time you have taken to ask this question. Yes, you can see, hear, and speak to visitors from anywhere by using the Ring app while away from home. As long as your Ring devices are connected to wifi and your phone has a wifi or cellular connection. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the camera see out side of my apartment?

Asked 3 months ago by Anonymous.

• A:Answer Hello. We appreciate the time you have taken to ask this question. Yes, the Ring Indoor Cam can be installed in a window pointing outside. However, the camera may have a hard time detecting motion and you may get distorted images at night. To get proper motion detection, cameras should not be placed facing a window or in front of a glass door. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoe's it have backup battery.

Asked 2 years ago by WilliamM.

This question was asked about the related product: Ring - Indoor 1080p Security Camera (1st Gen) - Black

• A:Answer It only comes with 1 battery, I'm at 30 days and sitting at 59%

  Answered 2 years ago by Batterybackup

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)