Questions & Answers

Q: QuestionIs the camera compatible with doorbell ring camera? Do I pay for 1 service for both cameras?

Asked 2 years ago by Rz.

• A:Answer Hi Rz. Good question. Yes, the Ring Spotlight Cam Plus can be installed in your existing Ring account and integrated with your other Ring devices. There are three Ring Protect plans available for home devices. A Ring Protect Plus plan offers video recording for all Ring doorbells and home cameras at one location. Visit our support center for more details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionAre you able to schedule particular hours during which the camera provides motion notifications? My camera would be installed in a daytime high traffic area and I only want notifications from 6pm-6am.

Asked 2 years ago by Kim.

• A:Answer Hi Kim. Great question! Yes, Ring devices have a feature called motion scheduling that you can control through the Ring app. The motion scheduling feature allows you to schedule periods of time when you do not want to receive motion alerts. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHow do you turn on the 2 way talk feature

Asked 2 years ago by Anonymous.

• A:Answer Hello. Good question. To enable two-way audio, tap the top menu (☰), then Devices. Choose your doorbell or camera device. Tap the Live View button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI purchased this camera yesterday, but need a longer cable between the transformer and camera. I want to splice additional 8’ length into this cable… can you tell me what gauge and wire count is required?

Asked 2 years ago by RickS.

• A:Answer Hi RickS. Good question. The Ring Spotlight Cam Plus comes in different power options: battery, plug-in, solar, and wired. The wired option requires a hardwired connection of 100–240 V.Before you begin installing your Spotlight Cam Plus, make sure you’re following safety code standards. Installation by a qualified electrician may be required in your area. Visit our support center for more information on installing your device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI need outside cameras. However if wifi is needed I live in a full metal house. Blinds metal too. So would this system work??

Asked 2 years ago by Jerry.

• A:Answer yes

  Answered 1 year ago by DarcyDVerified Purchase

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Q: QuestionCan solar panels be used for this device?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHi, Does this camera needs to be connected to a wifi or can it work without internet?

Asked 2 years ago by Thibaud.

• A:Answer Hi Thibaud. Good question. Yes, the Ring Spotlight Cam Plus Battery requires an 802.11 b/g/n wifi connection at 2.4 GHz. It requires a minimum upload speed of 2 Mbps for optimal performance. Spotlight Cam Plus has Customizable Motion Zones that are controlled in the Ring app. In addition, Spotlight Cam Plus has two-way talk with noise cancellation and other advanced features like motion-activated notifications, 1080p HD video, color night vision, and a built-in security siren. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDo you have to use the solar panel for charging or can you just use the battery it comes with ?

Asked 2 years ago by Anonymous.

• A:Answer Hello, Great question! You do not have to use the optional Solar Panel accessory with this device. Your Spotlight Cam battery is charged using a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet. Here is a helpful article that elaborates on recharging: https://support.ring.com/hc/en-us/articles/115003325043-Charging-Your-Ring-Spotlight-Cam-Battery. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring

  Answered 2 years ago by Ring

  
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Q: QuestionHow far can you install from Wi-Fi modem

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer I have mine set up approx 500 feet from the modem keeping in mind it is a new model

  Answered 2 years ago by Review

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Q: QuestionJust want to make sure this is completely wireless. I have been looking for a wireless ring camera for awhile now ,and actually thought I would have to go with Blink since I couldn't find one.

Asked 2 years ago by Saul.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer Yes, completely wireless. I recommend the solar charger works great.

  Answered 2 years ago by MiamiDebbie

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Q: QuestionCould I connect a solar panel to this camera

Asked 2 years ago by Solar.

• A:Answer Yes, you can connect a solar panel to this camera

  Answered 2 years ago by Safety1Verified Purchase

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Q: QuestionIs it water proof

Asked 2 years ago by Ana.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer Yes

  Answered 2 years ago by Review

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Q: QuestionHow much is the subscription and cloud storage?

Asked 3 years ago by Rocky.

• A:Answer $100.00 a year

  Answered 2 years ago by ReviewVerified Purchase

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Q: QuestionIs is this a newer version of the wireless camera? Does this work with the older solar panel?

Asked 3 years ago by Glo.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer Yes it does work with the older solar chargers.

  Answered 2 years ago by MiamiDebbie

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Q: QuestionWhere I need to put the camera, it's all solid concrete. What do i do, I can't drill a hole in the concrete.

Asked 1 year ago by MarkV.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer Get a masonry drill bit. Should do the trick

  Answered 1 year ago by user684410Verified Purchase

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Q: QuestionHow far can the camera reach from WiFi hub?

Asked 1 year ago by JBII.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer It’s about 60-100 feet from the hub. And still be crystal clear.

  Answered 9 months ago by MASmithVerified Purchase

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Q: QuestionGood Day My spotlight came does not show images at night . Perfect pictures in the day light . What do I need to do ?

Asked 2 years ago by Bee.

• A:Answer Call support

  Answered 2 years ago by FrankF

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Q: QuestionHow bright is the light and the area that it would cover?

Asked 2 years ago by Rich.

• A:Answer Hi Rich. Good question. The Ring Spotlight Cam Plus Battery has two 3000°K lights. It has a field of view of 140° horizontal. Spotlight Cam Plus has Customizable Motion Zones that are controlled in the Ring app. In addition, Spotlight Cam Plus has two-way talk with noise cancellation and other advanced features like motion-activated notifications, 1080p HD video, color night vision, and a built-in security siren. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionIs there a solar version?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Plus Outdoor/Indoor Wireless 1080p Battery Surveillance Camera - Black

• A:Answer yes

  Answered 3 years ago by angladms42

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