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  • QuestionDoes it include a 1 month free subscription?

    Asked by Jennnn.

    • Answer Hello Jennnn, Great question. Yes, the Ring - Wi-Fi Video Doorbell - Wired comes with a complimentary 30 day trial. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring

      Answered by Ring

  • QuestionCan the volume on the ringer be lowered?

    Asked by mikb.

    • Answer Yes you can control the volume through the App for the outside doorbell and your phone. I was never able to get the Chime to work. It only rang once or twice then constantly went off line. The Chime is worthless, but you can connect the Doorbell to your Alexa. That worked great.

      Answered by Malone1956

  • QuestionI hooked my wired bell up like it said in the directions but i still get no power to the bell. No light. What do i meed to add?

    Asked by Iksrub.

    • Answer Did u put your jumper wire on in your existing chime

      Answered by John7211

  • QuestionCan the doorbell cam be adjusted for distance? I would only want alerts if someone is close to my door(10-15 ft). Don’t want to get alerts for every car that goes up or down my street.

    Asked by Ref1.

    • Answer I don't get alerts from any movement from the street at all.

      Answered by Vogue

  • Questionis the hard wired 12 volt or 120 Im replacing an intercom doorbell ?

    Asked by butchaboda.

    • Answer It uses the power from your existing doorbell transformer. I believe it's 18-24 volts, but I never measured it. Once installed, the App gives you power status.

      Answered by Malone1956

  • QuestionI bought this model the other day. I have also been to 10 major stores near me and cannot find any type of mounting kit. Not a single mounting kit, there was another person looking for same thing I was, cant find one anywhere, why is is so difficult?

    Asked by Anonymous.

    • Answer Hello, Are you referring to the wedge or corner kits for this device? The Video Doorbell Wired can be adjusted to point in directions other than straight forward through the use of a wedge or corner kit and those can be purchased separately through Ring here: https://ring.com/collections/accessories/products/video-doorbell-wired-corner-kit https://ring.com/collections/accessories/products/video-doorbell-wired-wedge-kit For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionOur home has front and back doors with doorbells. If I purchase two Ring video doorbells, can they have unique chimes so we know which one is being rung?

    Asked by ScottGH.

    • Answer Yes

      Answered by jovet

  • QuestionDoes the ring chime just act as a speaker in the house so you know when some one is at the front and back doors?

    Asked by MsJackson.

    • Answer yes

      Answered by jovet

  • QuestionDo any of the Ring doorbells work with my existing chimes?

    Asked by Dave.

    • Answer Hello DavePC, Ring's Video Doorbell Wired does not sound your existing doorbell chime. To hear audio notifications in your home, pair with a Ring Chime, compatible Alexa device, or select the Video Doorbell Wired + Chime bundle. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionIs this compatible with 5G phones? Is there a subscription fee to view the videos?

    Asked by MrsJ.

    • Answer Yes

      Answered by DogBone

  • QuestionHello, is there a compatible white faceplate for this ring?

    Asked by Faceplate.

    • Answer Hello Faceplate, Yes, there is! You can find a color and finish that matches your home and your style with an interchangeable faceplate for Video Doorbell Wired. The faceplate easily snaps into place and secures with your doorbell's existing security screw: https://ring.com/collections/accessories/products/video-doorbell-wired-interchangeable-faceplates. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionI do not currently have a doorbell at my apartment. Will I need one to use this doorbell?

    Asked by Michaela.

    • Answer Hello Michaela, I understand how essential it is to have a Ring doorbell that fits your specific home environment. The Ring Video Doorbell Wired does require existing doorbell wires to be powered. If you would like to see a complete list of doorbells we offer, please follow the link for a full comprehensive comparison chart: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison I would like to offer the direct assistance from our support team to help you choose the best Ring Doorbell for your home. Please reach out to us by choosing the communication method that is most convenient for you: https://support.ring.com/hc/en-us Thanks, Caitlin with Ring

      Answered by Ring

  • QuestionDoes this Wired Ring with Chime model allow a pre recorded answering message to be programmed without a subscription?

    Asked by VonA.

    • Answer Hello VonA, Good question! Quick Replies is a smart doorbell feature, similar to an answering machine for your door, available for select Ring video doorbells in the US and Canada. Quick Replies is not available for Video Doorbell (1st Gen) or Ring Video Doorbell 2 (discontinued). You can enable or disable Quick Replies at any time in the Ring app. Once the feature is activated and someone rings your doorbell, the visitor will hear a pre-selected message and can leave a reply, unless customized otherwise. There’s no subscription required for Quick Replies. However, only Ring Protect Plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History. Here is a helpful support article with more detailed information regarding Quick Replies: https://ring.com/support/articles/ztd70/Setting-up-Quick-Replies-in-the-Ring-App. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionIs there anoithher charge for the ring doorbell with the chime besides the 3.99

    Asked by jackki.

    • Answer With Ring products, you pay the store purchase price, plus a monthly or yearly fee for cloud video storage. The monthly/yearly rate is based on the number of Ring products you have.

      Answered by Grizzly

  • QuestionMy apartment doesn’t have a doorbell can I use this ring camera

    Asked by Anonymous.

    • Answer No.this one is mine.

      Answered by TerenceB

  • QuestionI don't have a doorbell so how would it work

    Asked by Anonymous.

    • Answer Hello. Thank you for asking! If you do not already have a doorbell system, the Ring Video Doorbell Wired requires power and can be wired directly to a transformer. The Ring Video Doorbell Wired is Ring's smallest and most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionHow many sounds does the chime have? Just a ding-dong or different sounds?

    Asked by AmericanBulldog.

    • Answer Hi AmericanBulldog. Good question! Yes, you have the option to change and customize the chimes for alerts and notifications. Silent, windchimes (which play once), windchimes (which play three times), cowbell, echo, navig, dogs, ping pong, sonar, xylophone, and siren are among the chimes available. In addition, holiday-themed ringtones are added for Halloween and Christmas. Visit our support center for additional information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDo you have to have Wi-Fi to use the ring

    Asked by Anonymous.

    • Answer Hello. Good question! Yes, the Ring Video Doorbell (2nd Generation) requires a 2.4 GHz wireless 802.11 B/G/N network. The Ring Video Doorbell (2nd Generation) offers 1080p video, night vision, near-motion zone detection, and more. This article will cover commonly asked questions about the Ring Video Doorbell (2nd Generation): https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2nd-Generation-Information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI don'nt want to hard wire can this ring be installed without hard wire?

    Asked by Nate.

    • Answer Not this model but you can buy the battery powered version they also have cameras with batteries also

      Answered by Rubened001

  • Questioni dont have a doorbell now. so if i do the installation service will they wire it up to work or no?

    Asked by Dalton12.

    • Answer The wire installation it's really easy

      Answered by Liss0rom