Questions & Answers

Q: QuestionWhat is the video resolution of this doorbell?

• A:Answer The video resolution of this doorbell is 2K (1440p).

Q: QuestionAre installation hardware included with the doorbell?

• A:Answer Yes, installation hardware is included with the doorbell.

Q: QuestionDoes this doorbell have motion detection?

• A:Answer Yes, this doorbell has motion detection and provides instant mobile alerts.

Q: QuestionIs this doorbell compatible with Alexa?

• A:Answer Yes, this doorbell works with Alexa for custom notifications and video launching.

Q: QuestionDoes this doorbell record audio?

• A:Answer Yes, this doorbell records audio.

Q: QuestionDoes this doorbell have night vision?

• A:Answer Yes, this doorbell has night vision.

Q: QuestionDoes this include the Chime Mini Kit?

Asked 4 months ago by Sandman.

• A:Answer Hi Sandman. Thank you for your question today! Yes, the Ring Wired Doorbell Plus (2nd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. The Chime Kit Mini installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 4 months ago by Ring

  
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Q: QuestionMy wife and I have android phones, can we both see and hear guest, delivery people on our phones at the same time using two different emails

Asked 1 month ago by MeandWife.

• A:Answer Hi MeandWife. Thank you for taking the time to reach out to us with your question. Yes, you have the option to share one or more Ring devices with as many shared users as you like. A shared user can receive notifications, view cameras and view and share videos. Here is a link to learn more about shared users: https://ring.com/support/articles/clv68/adding-and-managing-shared-and-guest-users. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: Questiondoes this ring have head to toe vision at the door

Asked 2 months ago by queenie.

• A:Answer Yes

  Answered 2 months ago by JrobVerified Purchase

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Q: QuestionCan this doorbell be wired to chimes from my old doorbell?

Asked 3 months ago by Gracie.

• A:Answer Hi Gracie. Thank you for reaching out to us with your question. The Ring Wired Doorbell Plus (2nd Gen) requires a standard doorbell system, Ring plug-in adapter (not included), or Ring hardwired transformer (not included), with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. However, the Ring Wired Doorbell Plus (2nd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. It installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionWill this particular doorbell work with the basic Ring chime that you plug into a wall outlet, or do you have to use the Chime Kit mini?

Asked 3 months ago by Manmur.

• A:Answer This doorbell comes with a chime that you can wire up to the existing chime in your house. I don’t see a need for an addition chime kit unless you can’t hear the chime from a part of the house and you want to be able to.

  Answered 2 months ago by SaraVerified Purchase

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Q: QuestionIs the Ring-Wired Doorbell Plus (2nd Gen)Retinal 2K crisp, tru-tolife video, 3D Motion Dection, Low-Light Sight-Silver complete with everything you need for installation? I assume that with an app you can communicate, see the person from you phone?

Asked 5 months ago by Anonymous.

• A:Answer Yes, you can see them

  Answered 5 months ago by PhilVerified Purchase

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Q: QuestionHow do you wire this Ring Doorbell

Asked 6 months ago by Bob.

• A:Answer If you have current chimes you can just hook to those or it comes with its own that you can connect to it. Installation was relatively easy, the hardest part was finding the current transformer and finding which fuse to turn off to get it done.

  Answered 5 months ago by PhilVerified Purchase

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Q: Question1. What the difference between a ring chime that cost $24.99 with a membership. Then ring chime that cost $59.99? 2. What difference from a ring Pro smart that $139.00 then Pro smart WiFi video? 3. How much is Geek install l have had difference prices?

Asked 6 months ago by Anonymous.

• A:Answer Hello. Thank you for reaching out to us with your questions. The main differences are Ring Chime Pro extends wifi coverage for Ring devices, has dual-band 2.4Ghz & 5GHz wifi connectivity (vs 2.4GHz only), a built-in nightlight, and guided feedback during the setup process to help you find the best location for your Ring Chime Pro. Both Ring Chime Pro and Ring Chime are compatible with all existing Ring Video Doorbells and Security Cameras, plug into standard wall outlets, and let you hear real-time notifications anywhere in your home. The Ring Wired Doorbell Pro (3rd Gen) captures video in 4K resolution (2880 x 2880) with a unique 1:1 aspect ratio that provides true head-to-toe coverage. This means you'll see four times more detail than standard 1080p HD, making it easier to identify visitors and monitor packages. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 6 months ago by Ring

  
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Q: Question1. Does the Ring plus 2 welcome people at the door like the Pro smart WiFi video? 2.If you don’t have chime can you use your Alex instead of a chime? 3. Which one is better the Ring plus 2 Gen or the Ring pro smart WiFi ?

Asked 6 months ago by Anonymous.

• A:Answer Hello. We appreciate the time you have taken to ask these questions. Yes, the Ring Wired Doorbell Plus (2nd Gen) has the Motion Warning feature. Motion Warning is a voice announcement feature that can play when motion is detected on select doorbells and cameras. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 6 months ago by Ring

  
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Q: QuestionDo you have to have the Premium plan ring package or can you use the basic plan for $4.99 month or $49.99 year ?

Asked 6 months ago by Anonymous.

• A:Answer Hi. Thank you for reaching out to us with your question. No, Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera, person and package alerts, video preview alerts, and 10% off select Ring site purchases. The cost of the Ring Home Basic Plan is $4.99/month or $49.99/year. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. The cost of the Ring Home Standard Plan is $9.99/month or $99.99/year. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 6 months ago by Ring

  
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Q: QuestionWhat power do you need for ring doorbell

Asked 7 months ago by Bubb.

• A:Answer Hi Bubb. Thank you for reaching out to us with your question. The Ring Wired Doorbell Plus (2nd Gen) requires a standard doorbell system, Ring plug-in adapter (not included), or Ring hardwired transformer (not included), with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: Question1) Why is a premium subscription required for the Ring-Wired Doorbell Plus (2 Gen)? 2) What does the premium subscription cost and is it an annual subscription?

Asked 7 months ago by lig77.

• A:Answer Hi lig77, Thank you for reaching out to us with your question. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. We have listed the pricing for the optional Ring Home Plans here: The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera, person and package alerts, video preview alerts, and 10% off select Ring website purchases. The cost of the Ring Home Basic Plan is $4.99/month or $49.99/year. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. The cost of the Ring Home Standard Plan is $9.99/month or $99.99/year. The Ring Home Premium Plan covers all home devices at one location, includes everything in the Ring Home Standard Plan, smart video search, 24/7 recording, SOS emergency response, and more. The cost of the Ring Home Premium Plan is $19.99/month or $199.99/year. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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