Questions & Answers

Q: QuestionIs there any ring Doorbell with or without Chime that I can use without having to disable my existing doorbell chime. I have a wired doorbell. Can I install the ring doorbell over that wiring and then plug in ring chime or is there another step?

Asked 4 years ago by Bookreporter.

• A:Answer With the wired Ring you can use your existing doorbell chime. The small receiver for it is wired into your existing doorbell chime. It’s possible you may have to replace your doorbell transformer if you have a very very old house but this works fine for most transformers

  Answered 3 years ago by EricEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the measurement of this ring door bell hieght and width

Asked 4 years ago by Awsome.

• A:Answer Hello Awesome, The Ring Video Doorbell Pro is 4.5in. x 1.85in. x 0.80in.(11.43cm x 4.7cm x 2.03 cm). Installation of the Ring Pro is intended to be a relatively easy process. The Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, Ring Plug-in Adapter, or ~30 volt-amps when used with an internal doorbell. Ring Pro is a hardwired solution that replaces traditional doorbells and connects to existing doorbell wiring. With an ultra-slim design, 1080HD video and advanced features, Video Doorbell Pro offers superior security with a simple setup. Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan ring doorbell be mounted horizontally

Asked 4 years ago by Don.

• A:Answer Yes but why?

  Answered 2 years ago by DanWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre you able to have 2 doorbells connected to the same chime?

Asked 4 years ago by Luna96.

• A:Answer Yes, I have one on my front and back door that is working with one chime

  Answered 3 years ago by Chipmunk6701Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much does best buy charge for the ring doorbell to be installed

Asked 4 years ago by Ann.

• A:Answer Hello Ann, Great question! In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you an answer to your question. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Pro device. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwill this doorbell ring the chimes connected to the original doorbell or do I need to buy an additional plug in chime?

Asked 4 years ago by radar.

• A:Answer Yes. It is wired to the original chime.

  Answered 4 years ago by OhioBillVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan this be anchored to a peephole or maybe double-sided taped to a door? The location I want to put it is in a corridor with no other spot to put it except ON the door itself.

Asked 4 years ago by kjt0619.

• A:Answer Has to be where your old doorbell is

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I use a plug in adapter for the Ring Pro?

Asked 4 years ago by Guaminator1984.

• A:Answer For power? For connection issues? Most likely faulty.

  Answered 4 years ago by BrianR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much is ring doorbell per mth or yr? We had one but it was getting old so we replaced it as of now pick up tomorrow! Ours was only 30.00 per year. Also do we get a free trial? Thank you

Asked 4 years ago by Lisa.

• A:Answer https://ring.com/protect-plans

  Answered 4 years ago by NEKhoury1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat if you do not have a cell phone but you have wifi

Asked 4 years ago by Lc.

• A:Answer Main purpose of it is to work with your cell phone or any Amazon echo show device

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have an older video doorbell pro. Apparently this model has a lithium battery that after five years has died. Is it user replaceable? If not I’d like to replace my video pro with the same model but not if it has the same non replaceable battery tech

Asked 4 years ago by Pampa.

Q: QuestionI currently have a multiple chime Hampton Bay doorbell that I use. Will a Ring pro still play the multiple chimes on the HB doorbell? HB said it is compatible but wanted to be sure before I buy it.

Asked 4 years ago by Bruce.

• A:Answer I saw this on the web site but when I installed the ring doorbell my chime would not work. Installer said there was not enough voltage to operate the chime properly. I am going to add a 24 volt transformer to see if that helps if not I will return the rind doorbell.

  Answered 4 years ago by DonZVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work with 5G wifi network?

Asked 4 years ago by Wing.

• A:Answer Yes!

  Answered 4 years ago by ArmyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I link a Ring doorbell to Amazon Alexa (Echo Dot) and not install the Ring chime?

Asked 4 years ago by BillKraatz.

• A:Answer Yes

  Answered 4 years ago by BrianR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the viewing angle of this camera?

Asked 4 years ago by Jay999.

• A:Answer There is almost 80 degrees

  Answered 4 years ago by BrianR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it possible to wire this doorbell camera into the old existing wired doorbell chime instead of using the one that plugs into the wall?

Asked 4 years ago by JoeyL.

• A:Answer Yes, you could use your existing chime which is how I’m setup now with the Ring Doorbell Pro. If you own other Amazon device e.g. firetv, firestick, or echo, these product can be link to receive chimes and notifications.

  Answered 4 years ago by TruegamerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this come in a black face front as well in the box? Not just as satin nickel?

Asked 5 years ago by Gee.

• A:Answer Hello Gee, The Ring Pro ships with a Satin Nickel faceplate and includes a digital coupon for one free additional faceplate. Here is a link to the additional color choices available: https://ring.com/products/video-doorbell-pro-faceplate. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is the width of this doorbell?

Asked 5 years ago by Hydeyooper.

• A:Answer Hello Hydeyooper, The dimensions of this device are: 4.50 in. x 1.85 in. x .80 in. (114.3mm x 46.7mm x 20.3mm). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhy does My camera freezes when I begin speaking to guests at door?

Asked 5 years ago by Anonymous.

• A:Answer Generally a result of poor internet connection

  Answered 5 years ago by MattVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)