A:Answer Hi, Mike! Internet signal strength can vary due to factors and we're here to help! Be sure to visit our helpful FAQ page here: go.roku.com/connectivity. This article will provide you with troubleshooting, error codes, and recommended actions that may help. We're sorry to hear about your support interaction and if you're still having trouble after referencing the online article, please email us at customer.advocate@roku.com so that a member of our team can assist you directly.