Questions & Answers

13 Questions & 33 Answers
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  • Question
    Can we upgrade RAM on this?   (2 Answers)

    By BPatel May 24, 2017.

    Answers
    • Best 
      Answer

      Hi BPatel, the laptop's RAM is upgradeable to 32GB (16GB x 2) DDR4, to avoid voiding warranty an authorized technician would need to install it. ^Rosi

      By MrSamsung May 24, 2017.

      • Samsung Representative
  • Question
    saw question on m.2 slot.......... but if i just wanted to put a std SSD (evo) .... i could remove current HD and use that sata connection right ??   (2 Answers)

    By trustbutverify April 15, 2017.

    Answers
    • Best 
      Answer

      Yes you could put a Samsung EVO ssd or any ssd for that matter in this laptop. The HDD inside the laptop is pretty difficult to access as you need to unscrew 10 ph0 screws on the bottom of the laptop and then need a plastic spudger to ***CAREFULLY*** pop all the tabs in the casing to open the laptop and expose the hdd. once its exposed its held down by 4 screws in a small casing which is then attached to the hdd with another 4 screws. With windows 10 you will need to find a specific software to clone the ssd or you can just do a clean install. I tried with apricorn software and it does not work with windows 10 for some reason. Maybe an update will fix this down the road. The easier bet would be to get an m.2 sata 3 ssd and plug it in the slot. the slot is hidden above where the regular hard drive slot is beneath a wide ribbon cable. AGAIN BE VERY CAREFUL WITH MESSING WITH THIS LAPTOP. I have been fixing electronics for years so I know what to be extra careful with. I would honestly just give the laptop to geek squad and have them swap it, that way if they break anything its on them. Good luck!

      By Electrogeek June 7, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Can anyone detail the battery life on this laptop? Some reviews state that the laptop will last 2 hours on a full charge but I saw online that the stated battery life is up to 8 hours.   (3 Answers)

    By MAPC July 1, 2017.

    Answers
    • Best 
      Answer

      It is definitely not 2 hours, on the average, especially since streaming anything is big, it will last 4.5 to 6 hours. 8 hours only f doing personal work, non networked. I hope this helps

      By dimedropa July 1, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Is the keyboard backlit?   (5 Answers)

    By Dragos May 11, 2017.

    Answers
    • Best 
      Answer

      Yes. The keyboard has a very nice, adjustable backlight. It activates upon use and will deactivate when it senses no use for a short period of time.

      By TVwatchIT May 27, 2017.

    • Question
      Does it have a backlit keyboard?   (3 Answers)

      By Mike May 11, 2017.

      Answers
    • Question
      Are there any specific stylus' that work/don't work for this laptop?   (2 Answers)

      By SneakThieff April 5, 2017.

      Answers
      • Best 
        Answer

        Hi SneakThieff, this laptop will work with any conductive stylus. An inductive stylus will not work. ^Rosi

        By MrSamsung April 11, 2017.

        • Samsung Representative
    • Question
      Does this come with Win 10 Home or Pro?   (5 Answers)

      By Wolfgang March 20, 2017.

      Answers
      • Best 
        Answer

        Home, you can upgrade to Pro in Windows store from your laptop for $99.99

        By Emme April 2, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      How long does 200 dollar discount going to last?   (2 Answers)

      By Wannabe July 12, 2017.

      Answers
      • Answer

        Keep watching. If you purchase and price goes down within 14 days they will honor sale price if you bring it to their attention!

        By Jerry July 14, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      This is probably a very stupid question, but I have been a Mac person for the last 10 years and I have an iPhone.I was just wondering if the iphone can still be plugged in, with photos downloading on the computer, etc. or will it be a huge burden w/iphone   (2 Answers)

      By Stevie July 11, 2017.

      Answers
      • Answer

        Yep! I sync my iPhone's photos very easily to my computers. It's not a burden at all. When you plug in your iPhone, your computer will often come up with a notification and give you an option to import your photos/videos and it will automatically create a folder for them. You can even choose to have the photos/videos be automatically deleted from your iPhone after they are synced.

        By Charlie August 17, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      does this laptop have an ethernet port? my wifi is pretty iffy.   (3 Answers)

      By shopper July 11, 2017.

      Answers

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