Questions & Answers

Q: Questionwhat is the part number for the freezer door

Asked 10 years ago by debbie.

Q: QuestionCaps for top of RefrigeratorI feel like the top of my refrigerator is missing caps that are suppose to go on the top of my doors. The left side has a white plate that has a few slits on top. Not sure if it is like this for ventilation or if I was suppose to get caps for the top of my doors that didn't come with the unit?

Asked 10 years ago by Concerned Customer.

• A:Answer Greetings, Thank you for reaching us regarding the missing part of the Samsung refrigerator. To help you with this, I will provide you with a link that indicates the parts and features on the user manual on page 21. Here's a link: https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ticket number: 1144501390 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionThe ice maker has stopped working. I have reset the button several times with no response.I have had this unit now for 4 months. The ice maker has stopped working. I have pushed the reset button and it did help it work one time. It no longer is working, regardless of resetting. Where and how do I get service for this?

Asked 10 years ago by Anonymous.

• A:Answer More than likely the ice cube maker has frozen up (ice in very back of "cold room" has plugged up the entrance to the ice bucket) which can be caused by any number of scenarios — mainly by using the ice crusher app too often. Best bet — call your Geek Squad (if you have a Geek Squad warranty) or Samsung so they can send someone out to follow up on the 1 year warranty from Samsung.

  Answered 7 years ago by FlashVerified Purchase

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Q: QuestionWarranty QuestionSamsung refrigerator warranty states: Ten (10) years: Digital Inverter Compressor (2014 and newer models only) Which of the 3 door, french door models are 2014 or newer?

Asked 10 years ago by DET.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

Q: QuestionHow far back do the hinges on the doors go?I've looked on the Samsung website at the spec sheet with no luck. I need to no how far back I need to have 70 inches clearance (which is the height with hinges). We have a wood trim piece (that would be above fridge) that is just a hair less than that, but hope and think that the hinges may be a non issue, as they should be outside that. However, based on a review I read on another model, the hinges were very long (almost 10 inches) and if that's the case here, this fridge won't work for us. Help please!!! Thanks in advance.

Asked 10 years ago by Cincygirl.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer I don’t have a specific measurement on the depth of the hinges but I can tell you the refrigerator is roughly 68 ¾” tall (we measured in store) to the top, excluding the hinges. We needed it to fit a very tight space because of cabinets and trim above the refrigerator, but the cabinets were not as deep as the counter, so it was not an issue. So really, it depends on how far out your cabinets/trim comes out from the wall because for us the refrigerator extends about 6” (not including doors) from our regular depth counter tops.

  Answered 9 years ago by ECBE

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Q: Questiondoes anney have juce despeser in door

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer No, I am not aware of any refrigerators that have juice dispensers in the door, there is a water/ice dispenser in this particular model.

  Answered 9 years ago by Devi

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Q: QuestionSamsung Refridgerator w/Drawer & bottom Freezer......Below our bottom freezer, water accumlates & freezes up to 1/2" thick, WHY????

Asked 10 years ago by Don Woodward.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer I think it is a faulty defroster.

  Answered 10 years ago by IrvineDad

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Q: QuestionIce Cubes?How long does it take to spit out the first batch of ice cubes?

Asked 10 years ago by grey.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Took mine about 24 hours.

  Answered 10 years ago by Hbrand

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Q: QuestionCompressor??What is the Brand of the compressor

Asked 10 years ago by Cedal.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer LINEAR COMPRESSOR. YOU HAVE TO LOOK AT A LG REFRIGERATOR TO FIND IT BOTH LG AND SAMSUNG HAVE A LINEAR COMPRESSOR.

  Answered 10 years ago by BIGW

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Q: Questioni"m curious, is this model a 24.6 or a 25.6 cu ft ? its says two different sizes

Asked 10 years ago by the taz man.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer This unit has 24.6 cubic feet of space.

  Answered 10 years ago by CommunityAnswer

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Q: QuestionWhere is the water filter located in my Samsung RFG297HDRS refrigerator

Asked 10 years ago by Edwin.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer it is between the two shelves that you put veges and friut

  Answered 10 years ago by den1432

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Q: Questionwhat is the name of the refrigerant in the cooling system?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer The RF263BEAESP uses R134a refrigerant. Thanks for the question, Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionThe top hinged foldable shelf is broken at the hinge. Where do I find a new part?I need to replace the hinge for Samsung Model RF 267ABRS-xAA top hinged foldable shelf. The shelf itself is not broken, just the hinge assembly that is attached to the ice maker. Where do I find this part for shelf number DA61-03571A?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Call the support number with the model number. It should be inside the fridge. Samsung will help you out, they have for all my other appliances

  Answered 10 years ago by ALI915

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Q: QuestionIs there an option to use different door handles? Maybe handles that are more flush to the refrigerator?

Asked 10 years ago by Sue.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer Hi Sue, The RF263BEAESP has only one type of handle available. Samsung's 4DoorFlex and certain Food Showcase Side by Side models do have pocket-style handles that are perfectly flush, however; examples include the RF32FMQDBSR, RH29H9000SR and RH22H9010SR. Thanks for your interest, Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionWhat color is the side of the fridge? Is it black or grey?I have seen pictures where the sides are black.

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer Gray

  Answered 9 years ago by BAQ62Verified Purchase

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Q: QuestionEnergy Guide in Mod RF263BEAESR doesn't matchI thought I was getting a super energy efficient unit but what are the true numbers? The energy guide that came with the refrigerator has $76 and 637kwh as yearly usage. The Best Buy website has $51 and 475kwh as yearly usage. About 50% less than what comes in the actual refrigerator. If you look at the back of the energy guide it does say there's 475kwh usage but in Canada.

Asked 11 years ago by Quack.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Energy Guides were re-done recently to reflect the higher energy costs in most areas and a new calculation of costs....The units are the same, and the usage is the same; the new guides are just more accurate and (I agree) need to be updated on the website.

  Answered 11 years ago by craigs93

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Q: QuestionFilterHow do you reset the filter red light. After changing the filter

Asked 11 years ago by Tonytino.

This question was asked about the related product: Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Push the "ice type/water"button for 3 seconds

  Answered 9 years ago by mazooka

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Q: Questioncan we still take it to korea for a electric voltage reason?We need new one, We like to buy samsung french door kind. But in korea use different voltage. And I wonder we can get repair service?

Asked 12 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer Thanks for your interest in the RF263BEAESP. This model is designed for use in the United States, and requires a 115V/60 Hz/11.6 amp power supply. The warranty would not cover service in Korea. - Ms. Samsung

  Answered 12 years ago by Anonymous

  
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Q: QuestionIs the water being dispersed through the door come out room temperature or is it cold?

Asked 12 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Platinum

• A:Answer Should be cold by the use of a reservoir made of coiled plastic tubing.

  Answered 10 years ago by Mrsquirrles

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