Questions & Answers

Q: QuestionHow quiet is this Samsung dishwasher?

• A:Answer It operates at a whisper-quiet 53 dBA, so you'll barely notice it running.

Q: QuestionIs this dishwasher Energy Star certified?

• A:Answer Yes, it is Energy Star certified and even received the "Most Efficient" mark.

Q: QuestionWhat is the drying method used in this Samsung dishwasher?

• A:Answer This dishwasher uses a heated drying method.

Q: QuestionCan I adjust the height of the upper rack in this dishwasher?

• A:Answer Yes, the upper rack is height-adjustable to accommodate dishes of different sizes.

Q: QuestionDoes installation require a universal installation kit?

Asked 1 year ago by rk.

• A:Answer You will need to supply your own power cord and water supply line. I would recommend sourcing them yourself, the kits have mixed reviews mainly around the water lines having bad gaskets and leaking, plus I managed to get them for cheaper at my local hardware store.

  Answered 1 year ago by TylerWVerified Purchase

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Q: QuestionDOES THIS MODEL HAVE A RINSE-AID DISPENSER?

Asked 2 years ago by SOBrien.

• A:Answer Yes, you can see the are right near the soap dispenser with the small window to check level

  Answered 2 years ago by newiotguy

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Q: QuestionWhere can I purchase the dishwasher hook up kit?

Asked 2 months ago by Anonymous.

• A:Answer Dear Valued Best Buy Client, To better assist you with purchasing the hookup kit for the dishwasher, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionIs the control panel a capacitive screen or physical buttons that has some travel?

Asked 4 months ago by Anonymous.

• A:Answer The buttons are on the top, inside of the door. They're capacitive/touch... not fond of them, but they work.

  Answered 3 months ago by JamesKVerified Purchase

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Q: QuestionIs this machine a side mount or a top mount?

Asked 5 months ago by JENNIFERW.

• A:Answer Hi Jen, We are glad to answer your question about this Samsung dishwasher model. This Samsung dishwasher model is designed to support both top and side mounting configurations. Top mounting is the recommended method, as it provides optimal stability when secured to the underside of a wood or laminate countertop, and mounting brackets are included for top mount installation. However, if the countertop is made of materials that may be damaged by drilling, such as granite, quartz, or other solid surfaces, the dishwasher may be securely mounted using the side mounting option by attaching it to the adjacent cabinetry. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this model easy to clean after loads of dirty dishes? Trapped food gets to smelling after awhile. My model know requires a professional…. I don’t want that!

Asked 6 months ago by tennibird1.

• A:Answer Hi there. Yes, cleaning the filter is easy, and it also helps to keep the dishwasher smelling fresh after a wash. Please see pages 19-20 of the manual for the steps in cleaning the debris filter of the dishwasher. Manual https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148947929) to help our team gather your information. Have a great day. ^Charles

  Answered 6 months ago by Samsung

  
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Q: QuestionWe got this model a few days ago, and while the dishwasher is working, we notice that it generates a pretty bad odor (like a mix of chemical and plastic kind of odor) , What can we do to get rid of that?

Asked 7 months ago by JorgeV.

• A:Answer Mine did the same! It’s actually the antifreeze, the smell should go away after a few cycles!

  Answered 6 months ago by MorganRVerified Purchase

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Q: QuestionI can't hear if the dishwasher is in progress and I'm not sure if it's even on. Is this normal? Are there quiet periods during the wash cycle?

Asked 8 months ago by Anonymous.

• A:Answer Their are quite periods during the wash cycle. I don't know why the machine does that. I find that the the quiet period is quite long .

  Answered 8 months ago by KimberlyFVerified Purchase

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Q: Questionwhat is the manufactures warranty on this product

Asked 8 months ago by bird.

• A:Answer Greetings, Thank you for reaching out to us. We're glad to assist. This dishwasher model has a manufacturer's warranty that includes 12 months of part and labor coverage. For more details on the warranty inclusions, we shared the manual link below and refer to pages 28-29. User manual https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf Have a wonderful day. -Kimberly

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes this have Wi-Fi and can it connect to SmartThings app?

Asked 8 months ago by Shareef.

• A:Answer No, Shareef, this dishwasher model does not have Wi-Fi capability and cannot be connected to the SmartThings application. Have a great day, -Ernest-

  Answered 8 months ago by Samsung

  
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Q: QuestionIs the filter on this easy to take out? or does it require removing screws?

Asked 9 months ago by Dana.

• A:Answer Yes -

  Answered 8 months ago by user777765

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Q: QuestionDoes this model contain bitumen?

Asked 10 months ago by Paula.

• A:Answer No

  Answered 10 months ago by JazzyVerified Purchase

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Q: QuestionWhat are the outside dimensions of the box this comes in?

Asked 10 months ago by Lisa.

• A:Answer Greetings! Let us get you the details you are looking for on this Samsung dishwasher model. The shipping dimensions of this dishwasher model are listed below: 1. 29.1 inches Depth 2. 35 inches Height 3. 26 inches Width Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionWhy is the lock light on?

Asked 11 months ago by Anonymous.

• A:Answer Hi there, The lock light will be on once the Control Lock is activated. The Control Lock is a safety feature designed to avoid accidental touches on the control panel. You can turn it off by pressing and holding the control lock button for 3 seconds. ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionDies this model have a power wash and sanitize

Asked 11 months ago by Anonymous.

• A:Answer Yes it does .

  Answered 11 months ago by ChrisjVerified Purchase

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