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Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

Model:: RF260BEAESR; |
SKU:: 6451277

User rating, 4.4 out of 5 stars with 1240 reviews.

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Page Showing 221-240 of 270 questions

QuestionIs the icemaker accessible?Where are the reset buttons on icemaker? Icemaker was not working so I changed water filter and it still does not work. How do I access the icemaker? Does the top drawer of the freezer come out?
Asked 9 years ago by Kelly.
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QuestionBought this doesnt work well..I bought this and it keeps building ice on the back wall got 2 different technicians one being bestbuy and yet it still does not work properly. I bought it 3 years ago so no warranty...
Asked 9 years ago by Anonymous.
- Answer I'm sorry to hear you're having an issue with your RF260BEAESR. I would suggest you follow up with the service technicians who have already assessed the issue with your Refrigerator, either through 888-BEST BUY or 800-SAMSUNG. It sometimes takes more than one or two attempts to determine the cause of a problem, so consistent communication is important. Thank you, Ms. Samsung
  Answered 9 years ago by Anonymous
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QuestionRegarding model Samsung model RF260B, why does a thick layer of ice form on the bottom floor of the unit, underneath the freezer compartment, each monRegarding model Samsung model RF260B, why does a thick layer of ice form on the bottom floor of the unit, underneath the freezer compartment, each month?
Asked 10 years ago by Dave.
- Answer Hi Dave, I'm sorry to hear you have ice forming under the freezer compartment. I can't speculate as to what might be causing this, so would suggest you call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help. Thank you, Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionWhy am I hearing a "pop" noise every few hours. i am not hooked up to water.
Asked 10 years ago by Anonymous.
- Answer Thanks for the question. The most common causes of the popping sounds are the ice maker dumping ice into the plastic bucket, and air passing through the lines. Since your RF260BEAEWW isn't connected to water, please make sure the ice maker is turned off by pressing the Ice Off button on the control panel to prevent the Refrigerator from attempting to draw water to make ice. - Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionDoes refrigerator come with water filter?
Asked 10 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
- Answer Yes, this refrigerator has a water filter. It was a must have on my list because we have hard water.
  Answered 10 years ago by neatnik
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Questionis it normal that the kitchen floor of one side of refrigerator gets very very warm?I got a new one and I can feel air comes out of right side of bottom and when I pass by or stand in front of the fridge I can feel very very warm floor and my legs feel the heat. is it normal?
Asked 10 years ago by sunshine.
- Answer Yes it's normal
  Answered 10 years ago by Mashi112
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Questionfreezer bins/colorIs the platinum the same as the slate that is offered at other stores? What are the freezer bins - solid bins or wire bins?
Asked 10 years ago by Anonymous.
- Answer Not sure about the platinum/slate question, but the freezer bins are solid.
  Answered 9 years ago by Nook
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QuestionDoes this refrigerator hold magnets on the door?
Asked 10 years ago by Anonymous.
- Answer Yes, front doors will hold magnets, but not as strongly as the sides do.
  Answered 8 years ago by JDThird
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Questionlock function , what is itour new Samsung refrigerator RF260B has a lock device located between the crispers, no where in the manual does it describe this function as to how to use it or what it locks. Any hints?
Asked 11 years ago by Anonymous.
- Answer Thanks for your question. The device that's located between the crisper drawers in the RF260BEAESR is the water filter. You'll need to twist it to unlock and remove the cartridge when it's time to replace it, as indicated by the Filter Indicator light on the control panel. For more information, please refer to page 13 of the User Manual. - Ms. Samsung
  Answered 11 years ago by Anonymous
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QuestionHow do I know if the ice maker is on?The manual is not clear to me on this. When I push the Ice Off button, I hear an ascending chime, and an icon illuminates. When I push the Ice Off button again, I hear a descending chime, and the icon extinguishes. Which state (icon lit or off) indicates that the ice maker is on? Thanks!
Asked 12 years ago by Robert B.
- Answer I had similar issues wondering if was working.If the icon is lit its off.The ice maker is somewhat slow.There is a test button the very bottom of it if you want to test it.
  Answered 11 years ago by warbird568
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QuestionWarranty clarificationYour website lists 10 year warranty on sealed system. On the Samsung website, it states 5 years. Will you honor the 10 year warranty?
Asked 12 years ago by Ryan P.
This question was asked about the related product: Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
- Answer It is stated 10 years. It is actually 5 years. I called Best Buy to confirm, but they will not honor the 10 year warranty. I told them of the problem almost a year ago, but they still haven't fixed the description.
  Answered 11 years ago by brianyun
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Question. Why am I getting Ice build up under the Pantry Drawer. I have a 2015 Samsung RF260BEAESR refrigerator
Asked 5 years ago by SandyK.
- Answer Hi there, I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142448339. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionSo I have the ice maker on. There is water in the filter but no ice is being made I am not sure what to do?
Asked 5 years ago by Anonymous.
- Answer There a button on the bottom front of the ice maker. You need to press that once and it will make ice. It basically clears the line of air. Also the light for the ice machine should not be on. It needs to be off. If it’s illuminated it means the ice machine is off.
  Answered 5 years ago by Pamela460
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QuestionI was wondering how to remove the shelf and two drawers system at the bottom of the fridg. I want to clean the glass seams and want to remove the entire drawer/shelf unit. I tried to turn the filter switch in the middle but it will not turn.
Asked 5 years ago by SheilalovesBestBuy.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer Here is a helpful link with instructions on how to remove the bins, shelves, and drawers for cleaning (http://bit.ly/2QaxfSe). ^Lo
  Answered 5 years ago by Samsung
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QuestionDoes thiis refrigerator have water come out of it too? Thank you!
Asked 5 years ago by Susan.
- Answer If you mean does it have an ice/water dispenser on the the outside of the door, the answer is , no. It does have an ice maker in the freezer (that needs to be hooked up to a water source) but no water dispenser on the inside. IMO, simpler is better. Less problems!
  Answered 5 years ago by MsLilly
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QuestionWhen i try to move the fridge the front wheels barely touch the floor due to the leveling feet which makes it very difficult to roll. The feet are all the way up but the wheels still hardly touch the floor. Is there a way to move the wheels down
Asked 5 years ago by Barry.
- Answer Hi there Barry! Here is a helpful link to assist you with getting your wheels completely onto the floor (https://bit.ly/2PPHnzr). We thank you for choosing Samsung to be a part of your home! ^Lena
  Answered 5 years ago by Samsung
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QuestionI have the RF260BEAESR and it has stopped making ice since changing the filter and resetting it. There is reference to a reset or test button on the ice maker but thus far I have not found it. Where can I find it?
Asked 6 years ago by HikerDude.
- Answer I have the same model and same problem. I was able to locate it by using my phone to take a picture of the bottom of the ice maker unit. You can slide the freezer door out part way, just enough to take a pic of the bottom. It's a square button. I held it down for a few seconds and it made a noise.
  Answered 6 years ago by Matt
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QuestionI have Samsung model RF260BEAESR//AA. The indicator light tells me to replace the filter, then purge water from the system. Exactly how do I purge this water?
Asked 6 years ago by Sparkle.
- Answer Hey Sparkle! This link (https://bit.ly/2WmmH6P) has all you need to know about changing the water filter. ^Jecca
  Answered 6 years ago by Samsung
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QuestionCan you remove an ice maker if you don't have a water line going to the refrigerator? I'd like to remove it because it prevents the use of more freezer space.
Asked 6 years ago by tippy.
- Answer The ice maker looks like attached to the ceiling of the freezer so probably it cannot be removed unless you break the plastic. I also do not have water line going to the refrigerator and I use ice tray to make ice. The ice maker is pretty small and does not take too much space of the freezer. SInce it's attached to the top you can still use the full space of the bottom.
  Answered 6 years ago by CoolJoy
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QuestionHelp my ice machine in my rf260beaesg/aa refrigerator won’t make ice I think there’s ice stuck in it plz send solution
Asked 6 years ago by Erionis.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer Hey Erionis, I can help with this. Here's a link (https://bit.ly/2OFma8T) with steps on what to do when your ice maker isn't working properly. ^Jecca
  Answered 6 years ago by Samsung
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