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  • QuestionIs this a portable washer you can hook up to the sink?

    Asked by Cassi.

    • Answer Hi Cassi, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The weight of the home appliance is 85 kg (187 lb). I have included the user manual link below. Please click on the link and turn to page 38 for the complete specification of the washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144298328 Leo

      Answered by Samsung

  • QuestionIs there a mold build up issue on this washer?

    Asked by Diego.

    • Answer Not yet, but I have only had it a month.

      Answered by Cadoh

  • QuestionHeight x width x depth. Without base.

    Asked by Washer.

    • Answer Greetings, Thank you for reaching out regarding the dimension of your refrigerator without a base. The dimension is (W x H x D) 27" x 38 11/16" x 33". Thank you for choosing Samsung, and have a great day! Ticket number: 1144267425 ^Rainly

      Answered by Samsung

  • Questionwill a 4.5 front load washer fit on a 4.2 front load pedestal?Both are samsung.

    Asked by cathy.

    • Answer It should. We bought pedestals as an open box item, and put both the new washer and the dryer we .bought at another store on them.

      Answered by fujimama

  • QuestionI have a new front load washer. the sound light is on but there is no sound during or after the wash?

    Asked by 1914.

    • Answer I wondered about this when I bought my washer too. What I learned is that when the light is on, the sound is actually off.

      Answered by Esgirl

  • QuestionWhat are the dimensions of the washer ? Is it over 38" tall ?

    Asked by Meenda.

    • Answer Hi Meenda, the over all height of the washer is 38 11/16. ^Rosi

      Answered by Samsung

  • Questionwhat is the energy star rating?

    Asked by chuck.

    • Answer Hi Chuck, our energy ratings are CEE Rating - Tier 2 and for IMEF 2.8. ^Rosi

      Answered by Samsung

  • QuestionMy new Samsung front load washer vibrates violently and i had it leveled twice. Could this machine be defective?

    Asked by Junior.

    • Answer Hi Junior, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have included a video link that will resolve your issue. https://www.youtube.com/watch?v=ywOrH59K9Rw I have also included the user manual link below. Please click on the link and turn to page 32. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144298272 Leo

      Answered by Samsung

  • QuestionJust got my new machine and can't find the answers in the booklet. Can I use HE detergent pods with this washer? Why do I have to remove the soap dispenser if I use powdered detergent? Wouldn't I just add the soap to the drum?

    Asked by tr12.

    • Answer Hi tr12. Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use HE detergent pods and on why you need to remove the soap dispenser if you use powdered detergent. Regarding your concern, your Washer is designed to use high efficiency (HE) detergents. For best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and maximizes cleaning. For the detergent dispenser, you just need to pour the recommended amount of laundry detergent directly into the detergent compartment before starting your Washer. Here is the link to your user manual for further assistance. Please go to pages 26 to 27. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144317484 ^Camille

      Answered by Samsung

  • Questiondoes the samsung washer make much noise when operating?

    Asked by cleanfreak.

    • Answer Hi cleanfreak, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. I have included a link at the bottom to learn what sounds the washer makes. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ I have also included the user manual for the washer. Please click on the link below and turn to page 32 for possible troubleshooting steps. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144293785 Leo

      Answered by Samsung

  • QuestionWhat are the dimensions?

    Asked by Anonymous.

    • Answer Hello, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help. Here are the dimensions (inches (mm)): A. Height-Overall 38.7" (984) B. Width 27" (686) C. Depth with door open 90° 51.2" (1300) D. Depth 33" (838) You may also refer to the user manual for the full specifications of the product. See page 38. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144246315 -Angelica

      Answered by Samsung

  • QuestionHow long are the fill hoses and the drain hose that comes with the washer 4 feet or 6 feet?

    Asked by Length.

    • Answer Mine was 6ft

      Answered by Merl

  • QuestionWhat is warranty without paying for extra coverage?

    Asked by tracy.

    • Answer 10 year drum and motor 1 year manufacturer warranty on the machine as a whole which is pretty common.

      Answered by Mamaschwam

  • Questionafter wash cycj=le finished water remains at top

    Asked by jack.

    • Answer rinses great

      Answered by mikey61

  • Questionwhat are the dimensions?

    Asked by Jezebel.

    • Answer Hello Jezebel, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help. Here are the dimensions (inches (mm)): A. Height-Overall 38.7" (984) B. Width 27" (686) C. Depth with door open 90° 51.2" (1300) D. Depth 33" (838) You may also refer to the user manual for the full specifications of the product. See page 38. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144246418 -Angelica

      Answered by Samsung

  • Questionhow much does pedistol cost

    Asked by Anonymous.

    • Answer Check for sales, but around 200$ each I believe. We bought ours as open box items for 168$ each.

      Answered by fujimama

  • QuestionIs it normal that the washing machine make so much noise, while it rinse and spins?

    Asked by Mary.

    • Answer Hi Mary, Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. I have shared links below to resolve your concern with sounds coming from your washer. https://www.youtube.com/watch?v=ywOrH59K9Rw https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144318268 Leo

      Answered by Samsung

  • QuestionDoes anyone have any idea what the hourglass icon means?! HELP

    Asked by Mariamyadvocate.

    • Answer I think it means there is still time left for the cycle.

      Answered by Cori

  • QuestionDoes it take 220 or 12 volt

    Asked by Anonymous.

    • Answer Greetings, Thank you for reaching out regarding the voltage of your washer. You can use 120 Voltage. Thank you for choosing Samsung, and have a great day! Ticket number: 1144267484 ^Rainly

      Answered by Samsung

  • QuestionWhich model Samsung dryer fits with the this washer?

    Asked by Compactone.

    • Answer Model: DV42H5000EW

      Answered by crazywoman1115