A:AnswerHi Cassi,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White.
The weight of the home appliance is 85 kg (187 lb). I have included the user manual link below. Please click on the link and turn to page 38 for the complete specification of the washer.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144298328
Leo
A:AnswerGreetings,
Thank you for reaching out regarding the dimension of your refrigerator without a base. The dimension is (W x H x D) 27" x 38 11/16" x 33".
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144267425
^Rainly
A:AnswerHi Junior,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have included a video link that will resolve your issue.
https://www.youtube.com/watch?v=ywOrH59K9Rw
I have also included the user manual link below. Please click on the link and turn to page 32.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144298272
Leo
A:AnswerHi tr12.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use HE detergent pods and on why you need to remove the soap dispenser if you use powdered detergent. Regarding your concern, your Washer is designed to use high efficiency (HE) detergents. For best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and maximizes cleaning. For the detergent dispenser, you just need to pour the recommended amount of laundry detergent directly into the detergent compartment before starting your Washer.
Here is the link to your user manual for further assistance. Please go to pages 26 to 27.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144317484
^Camille
A:AnswerHi cleanfreak,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.2 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
I have included a link at the bottom to learn what sounds the washer makes.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I have also included the user manual for the washer. Please click on the link below and turn to page 32 for possible troubleshooting steps.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144293785
Leo
A:AnswerHello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help.
Here are the dimensions (inches (mm)):
A. Height-Overall 38.7" (984)
B. Width 27" (686)
C. Depth with door open 90° 51.2" (1300)
D. Depth 33" (838)
You may also refer to the user manual for the full specifications of the product. See page 38.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144246315
-Angelica
A:AnswerHello Jezebel,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the dimensions of this Samsung washer. We understand that this may be essential for you. We're here to help.
Here are the dimensions (inches (mm)):
A. Height-Overall 38.7" (984)
B. Width 27" (686)
C. Depth with door open 90° 51.2" (1300)
D. Depth 33" (838)
You may also refer to the user manual for the full specifications of the product. See page 38. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144246418
-Angelica
A:AnswerHi Mary,
Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. I have shared links below to resolve your concern with sounds coming from your washer.
https://www.youtube.com/watch?v=ywOrH59K9Rw
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144318268
Leo
A:AnswerGreetings,
Thank you for reaching out regarding the voltage of your washer. You can use 120 Voltage.
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144267484
^Rainly