Questions & Answers

Q: QuestionTHE APP IS IT COMPATIBLE WITH IPHONES ?

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! The SmartThings app is available on both Android and iOS devices. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI am upgrading from my Samsung 4.2 front load washer to this model and I have my 4.2 on drawers . Will the new washer fit on the same drawers or am I stuck having to purchase another set of drawers?

Asked 4 years ago by Denise.

• A:Answer I'm so glad you asked, Dogmom! This washer is listed as being compatible with the pedestal model WE402NV, and the riser model WE272NV. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you 'switch off' the detergent auto dispense system? Love the feature but would like the option to switch to baby detergent every once in a while to avoid harsh chemicals and fragrance for the baby stuff...

Asked 4 years ago by Allan.

• A:Answer Yes you can turn that feature off, we don't use it. we place pods inside with the cloths. it is easy to change the setting on this either way you like.

  Answered 4 years ago by HarryVerified Purchase

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Q: QuestionIs this model available in white?

Asked 4 years ago by Anonymous.

• A:Answer The 8800 model is only available in black.

  Answered 4 years ago by CAgie

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Q: QuestionI have a 4 year old top load Samsung I'm replacing. It has issues with sweater loads in the winter, and takes forever to balance the spin cycle. Sometimes I have to open it and maneuver things myself. Does this do better with heavy loads keeping balance?

Asked 3 years ago by JDThird.

• A:Answer My last washer was a LG top load and was complete total crap as far as going unbalanced all the time. Would even give be unbalanced with nothing but water in it. Plus, the "CLEAN" cycle lost it's memory of what to do. We have had no problems with unbalance, or anything yet with this washer. Have had it over a month, so remains to be seen, but loving it so far.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it take liquid detergent only, or can we use powder as well?

Asked 4 years ago by bkeepr.

• A:Answer I'm so glad you asked, bkeepr! You can use either liquid or powder detergent in this washer, but there are a few things to note first. This model offers an "Auto Detergent Compartment" that holds enough detergent for several loads. This compartment can only use liquid detergent. If you wish to use powder detergent you will need to use the "Manual Detergent Compartment" and remove the liquid detergent container first. You can find instructions on how to use both of these options on page 31 of the user manual (https://bit.ly/2WZvgXm). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIf you stack this washer with the matching electric dryer, how tall are they together? Is it just the sum of the two or does the stacking kit add any extra space? Does the stacking kit make the set any wider?

Asked 3 years ago by MargoW.

• A:Answer Hi MargoW, Thank you for reaching out and we hope you are in good health. We are happy that you are interested in Samsung home appliances. Height of the washer is 38 3/4". The matching dryers (DVE50A8800V, DVG50A8800V), have the same height. 38 3/4". The stacking kit only adds like a 1/2" at best to the height. In all, it is basically replacing the feet on the dryer with the kit to allow the dryer to slide back to brackets and sit on top of the washer with a nice curve of the spacers so it doesn't fall off the washer. Your reference number: 1144215083 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI'm curious why the washer control panel appears to be able to switch between washer and dryer. Can both appliances be controlled by either machine? Or does the washer have a dry cycle?

Asked 4 years ago by Beyondfrustrated.

• A:Answer I'm so glad you asked! The matching dryer can be operated from the washer when units are stacked using DV-MCK accessory (sold separately). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow many extra rinses can it do. I have another Samsung that does up to 5 extra rinses and I like that feature

Asked 2 years ago by Mara.

Q: QuestionWe cannot seem to the the fabric softener to dispense through the auto dispensing. Is there a plug or something we should be looking for? This is a brand new item.

Asked 2 years ago by Butler.

• A:Answer The dispenser housing probably needs to be replaced. That was the same issue I had with mine two weeks after the warranty expired. Only costs about $500+.

  Answered 1 year ago by PenguinVerified Purchase

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Q: QuestionThe title/listing of this item is: Samsung - “OPEN BOX” 5.0 Cu.Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash - Brushed black Is this a used open box item? Please explain. Thank you

Asked 3 years ago by MrSam.

• A:Answer Its open box but not used

  Answered 3 years ago by ProtectionVerified Purchase

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Q: QuestionIf I don't want to stack them can they be placed side by side?

Asked 3 years ago by Dave.

• A:Answer Yes, and looks amazing!

  Answered 3 years ago by YanyVerified Purchase

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Q: Questioncan this samsung washer stack with different samsung dryer model DV45K6200EW? PLSSS HELLP. THANKS

Asked 3 years ago by Ruel.

• A:Answer Yes

  Answered 3 years ago by SunshineVerified Purchase

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Q: QuestionCan the washer be connected to google home or Alexa?

Asked 3 years ago by Kenya.

• A:Answer Hi Kenya. Thank you for reaching out regarding your Samsung - 5.0 cu. ft. Extra-Large Capacity Smart Front Load Washer with SuperSpeed Wash if this washer can be connected to Google Home or Alexa. Regarding yes, this can be connected to Google Home and Alexa. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/washers/front-load/5-0-cu--ft--extra-large-capacity-smart-front-load-washer-with-super-speed-wash-in-brushed-black-wf50a8500av-a5/#specs Also, you can check this link for assistance. Set up and use Google Assistant or Amazon Alexa with SmartThings https://www.samsung.com/us/support/answer/ANS00083611/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144442773 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHello. I want to install the washer in my bathroom but I can connect the cable to the sink only is that possible to do with this washing machine?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 5.0 Cu.Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash™ if you can install this to the sink. Regarding your concern, here are the details you need to consider. •Proper water pressure for this washer is between 20-116 psi (137-800 kPa). Water pressure less than 20 psi •(137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. Water taps must be within 4 ft. (122 cm) from the rear of the washer so that the provided inlet hoses reach the washer. To reduce the risk of leaks: • Make sure water taps are easily accessible. • Turn off the taps when the washer is not in use. • Check for any leaks at the water inlet hose fittings on a regular basis. I recommend you check your user manual for further assistance. Please go to pages 19 to 27. https://downloadcenter.samsung.com/content/UM/202203/20220308165918422/A1-WF8800-AD_DC68-04067C-01_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144349732 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionThis washer going to be on the second floor. How is the vibration level? Also, my current Samsung washer had pumps failed two times. Does this have a pump filter and does it help?

Asked 3 years ago by WashingEnthusiast.

• A:Answer Pretty bad when it fails. Ours did in under 4 months and shook violently and started smoking inside the drum.

  Answered 3 years ago by AfurVerified Purchase

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Q: QuestionIs this made in China?

Asked 3 years ago by Ralph.

Q: QuestionCan the washer door open to the right instead of the left?

Asked 3 years ago by MomwithlotsofLAUNDRY.

• A:Answer Thanks so much for asking, MomwithlotsofLAUNDRY! Due to the risk of potential leaks, the washer doors are not able to be reversed. However, currently all Samsung model dryers do have the ability to reverse the direction of the door. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you turn the end cycle alarm/song off? This is not readily available in the options cycle and is driving the family insane!

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! First, here is a link (https://bit.ly/3jWrln9) to the user manual for this model. Page 48 has step by step instructions on how to turn the end of cycle alarm off. ^Jecca

  Answered 4 years ago by Samsung

  
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