Questions & Answers

Q: QuestionHow does the Vented drying work? Do I need a vent that goes outslide like the reguiar dryers?

Asked 5 months ago by Jenny.

• A:Answer Yes, the vented model needs a traditional vent that directs the hot air outside. This helps the drying speed on this unit be faster than the drying speed on the ventless. This also runs on 220 volt plug versus the ventless version on 110 volt. We are very happy with the performance after a couple months.

  Answered 5 months ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this come in a gas version?

Asked 6 months ago by Becky.

• A:Answer Hi Becky, No, our all-in-one washer and dryer combo are only available via electric model. ^Rodel

  Answered 6 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan free and clear washing powder or powdered detergent be used? I saw something about having to use tide pods. We have sensitive skin and need to use sensitive detergent. Specs say 2 dry cycles. Is there a timed dry? What does geek protection include?

Asked 6 months ago by Donna.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hi Donna, Most of the detergent will work on the washer; it only depends on what the detergent is made of. The dryer has different cycles, and you can also set timers on it. Here is a link to the user manual; kindly go to page 47 for a guide on what the correct detergent is and how to use it, and go to page 55 to learn more about dry cycles and how to set the timer. User manual. https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150198781) to help our team pull up your information when you message us. Thank you. -Ricardo

  Answered 6 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat hoses does this unit come with? And what does Best Buy Provide? I already have an AIO ventless, so need to know what additional parts to buy.

Asked 8 months ago by MooseKnuckle.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Greetings! Thank you for your question regarding the Samsung All-in-One washer and dryer model. Please note that the water inlet hoses (hot and cold) and the power cord are sold separately. However, the unit does include a drain hose. For specific information on what accessories are provided with this model by Best Buy, we recommend contacting Best Buy’s customer service at (888) 237-8289. They are available 24 hours a day. Leo

  Answered 8 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this unit able to handle a king sized comforter?

Asked 1 week ago by RyanW.

• A:Answer Hi Ryanw, Yes, this laundry combo can handle a king-sized comforter. Take note that the recommended maximum spin level is Low or Medium, washed alone, and the load capacity is 7 lb (3.0 kg) or less. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151913600) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 1 week ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCurrently I have a gas dryrer. Does this model WD90F53AVBUS with gas dryer need a 240V supply or I can connect to regular 110V outlet

Asked 1 month ago by Anonymous.

• A:Answer Good day, This laundry combo requires an AC 120 V, 60 Hz, 15-amp fuse or circuit breaker. Have a fantastic day. -Kimberly

  Answered 3 weeks ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionShould this all in one shake? When using, it is very aggressive and keeps erroring out to an FD code. Is the shaking normal when going into a spin cycle?

Asked 1 month ago by Collin.

• A:Answer I’ve never had this issue. Have had it about 4 days and have done 3 “normal” loads without this issue. I’d call CS

  Answered 1 month ago by AlexasWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the swing of the door reversible? i am purchasing 2 machines to cut down on my laundry frequency (building my house so installed 2 setups!), but would love to have the doors open away from each other for ease of sorting.

Asked 1 month ago by dsm18.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hello there, No, the direction of the door's swing is not reversible. Thank you! ^Joshua

  Answered 1 month ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the dryer cycle have steam and /or wrinkle release settings?

Asked 2 months ago by Mary.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Yes

  Answered 1 month ago by AlexasW

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIS THE WASH/DRY CYCLE ONLY AVAILABLE OR CAN YOU DRY ONLY OR WASH ONLY FOR THAT MATTER?

Asked 2 months ago by DRYONLY.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer There are different options available. You can select wash and dry togther or wash alone and dry alone

  Answered 2 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you use laundry beads in the wash with this washer and dryer ?

Asked 2 months ago by Bella.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hi Bella, No, laundry beads cannot be used in this washer and dryer combo. Thank you and have a great day! -Ricardo

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I find a pedestal that is compatible? I am unable to get the one at the store for pick up or delivery.

Asked 3 months ago by Anonymous.

• A:Answer I had one custom made . It hasn’t arrived yet so I’m unable to add pictures

  Answered 2 months ago by ReneeCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this the largest capacity unit?

Asked 3 months ago by Dutchess.

• A:Answer Yes , i loved

  Answered 3 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the minimal clearance when installing in a closet?

Asked 4 months ago by Shppinggirl.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Greetings, The minimum clearance requirement for an alcove or closet installation is 1 inch for the sides, top, and front, and 2 inches for the rear. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673068) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 4 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a way to use 2 different general detergents in the 2 auto-load trays? I can't seem to select one over the other. For example, I can't switch between tray 1 and 2 to put two different types of detergent (not specialty or softeners).

Asked 5 months ago by MatthewR.

• A:Answer Hi Matt, No, the Bespoke AI Vented Laundry Combo does not currently support selecting or switching between the two auto-load trays to use different general detergents. Tray 1 (Auto Dispenser) and Tray 2 (Flex Auto Dispenser) are not user-selectable for detergent priority or switching. If you plan to use two types of general detergents, one will need to be added manually for now. This may be updated in future software or product designs, but as of now, the washer does not allow prioritization between detergent trays in auto dispense mode. For more information, please refer to page 71 of the user manual: https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf Should you need more assistance with the Washer/Dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150426450 to help our team pull up your information. Leo

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSo how big can a load of laundry be

Asked 5 months ago by Grammy.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel

• A:Answer Hello there, We're excited to respond to your inquiry. Let us get you the details you need. The recommended load capacity for this washer/dryer combo unit is 7 lbs. (3.0 kg) or less. Have a great day. -John

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre there plans to make a gas dryer version?

Asked 5 months ago by Pacific.

• A:Answer Features of the washer dryer in one

  Answered 5 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the unit be turned sideways so it will fit in my laundry room? From the back wall of my laundry room to the molding on the floor where the doors close is exactly 34.5 inches

Asked 5 months ago by DavidM.

• A:Answer Are you wanting to just turn it 90 degrees to fit in the laundry room? If so, then you should be able to do it. Just make sure you can still open the door as it swings to the left. As Samsung stated, you can't turn it on its side unfortunately.

  Answered 4 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the door open in either direction?

Asked 5 months ago by Robert.

• A:Answer No, Robert, the door of the washer and dryer combo is not reversible. Have a great day. ^Camille

  Answered 5 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question