Questions & Answers

Q: QuestionUnit stops and shows cod C-FO and keyboard does not work at all..power comes back on with time

Asked 3 years ago by Darrell.

• A:Answer Hi, Darrell. Our team appreciates your patience as you deal with the issue you're experiencing with your microwave error code. Your observation is highly appreciated, and we will work hard to continue improving our products and services. Please check this link to assist you with the error code you are getting on the microwave. Samsung microwave error codes https://www.samsung.com/us/support/troubleshooting/TSG01110365/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144829507) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWould I be able to use this microwave as a counter microwave? or does it have to go on top of the range?

Asked 3 years ago by Lisa.

• A:Answer Its very wide and would take up half your kitchen. Its a great over range.

  Answered 3 years ago by Lola

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Q: QuestionCan you use the timer and the microwave at the same time? Our old Kenmore will let me time something and use the microwave to heat or cook something at the same time.

Asked 3 years ago by Nebcat.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hi Nebcat. Glad you asked about the microwave timer. The kitchen timer does not start or stop cooking functions. You cannot set or change the timer if a time-based function is operating (i.e., Time bake) or if Sabbath Mode is enabled. I suggest you check this link for further assistance. Set or clear the timer on your Samsung oven https://www.samsung.com/us/support/answer/ANS00088062/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144829560) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionOn the Samsung Bespoke White Glass OTR Microwave - what color are the sides of microwave? (My white cabinets are only 12 inches deep so microwave would be protruding)

Asked 3 years ago by Kradical.

• A:Answer Hi K808, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 2.1 cu. ft. BESPOKE Over-the-Range Microwave with Sensor Cooking - White glass. The side panels of the microwave are colored black. I have shared the Samsung link that shows its appearance on the side below. Please access the link for your reference. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/2-1-cu-ft-bespoke-over-the-range-microwave-with-sensor-cooking-in-white-glass-me21b706b12-aa/?redir=ME21B706B12/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144682400 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the High ventilation High 400 CFM ventilation system used to remove odors when cooking on the Samsung Conventions range?

Asked 3 years ago by FES1.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hi FES1, Glad you asked! Yes, this unit model has a powerful 400 CFM ventilation system that quickly and quietly eliminates the kitchen's steam, fumes, and odors. The nearly silent system clears the air with 400 cubic feet per minute of turbo ventilation. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questionhow effective is this exhaust fan as a recirculating fan and does it have a charcoal filtration system to help remove odors?

Asked 3 years ago by Ritz.

• A:Answer Has two options: connect to external pipe line and filter charcoal too

  Answered 3 years ago by jdelare

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Q: Questiondoes best buy install

Asked 3 years ago by install.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. Reference Ticket number: 1144975153 ^^Ross

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the cooking power of this microwave? For instance, on a bag of steamable frozen vegetables it lists different wattages, what is the wattage of this microwave? They all seem to be listed as 1000 despite different cooking power wattage.

Asked 3 years ago by TMurph.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hello TMurph, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the wattage of this Samsung microwave. We understand that this information may be essential for you to know. We're here to help. Here are the electrical specifications of this microwave: Amp Circuit- 14.5A Power Consumption (Microwave)- 1700 W / 14.5 A Power Cord Length- 39" Power/Ratings- 120V/60 Hz You may check page 3 of the installation guide to learn more about the electrical requirements of the product. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144350471 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this microwave have a plus 30 seconds button.

Asked 3 years ago by DDBEsq.

• A:Answer Yes it does

  Answered 3 years ago by oliverato20

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Q: QuestionIs this microwave wifi compatable? Can i connect it to my smartthings app?

Asked 3 years ago by Toyowarrior.

• A:Answer Hi Toyowarror, We appreciate your question about Wi-Fi capabilities. This microwave is not wireless capable. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I use the “oven” part of the microwave? And what do all of the cook functions do? How do I use them?

Asked 4 years ago by MG9134.

• A:Answer I'm happy to help with this, MG9134! First, here is a link (https://bit.ly/3Agqbs2) to the user manual for this model. Page 13 begins the section on how to use the many awesome features this microwave has to offer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI just purchased model #ME21M706BAS to replace my previous Samsung model #MC17J8000CS, which was above the oven and built in to the cabinets. Will the new one vent, without using an outside vent?

Asked 4 years ago by Jerry.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Yes. It has a button for Vent.

  Answered 3 years ago by BeautyOffDuty

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Q: QuestionI just bought the Samsung model #MEM706BAS for installation above the oven, built in to the cabinets. If the filter needs changing, does the unit need to be taken down and then reinstalled, or is there a way to change it without doing that?

Asked 4 years ago by Jerry.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer You do not have to uninstall or do anything difficult. The filter is located on the bottom front of the oven. Just push the black front edge of the filter toward the back. Then the filter will release. Then just pull/slide it out. Wash it, let dry. Then slide the filter right back in. Very easy.

  Answered 4 years ago by DougOVerified Purchase

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Q: QuestionI just purchased a Samsung model # ME21M706BAS to replace model #MC17J8000CS that stopped working. Will this new one fit into te exact same over the stove built in size as the old one?

Asked 4 years ago by Jerry.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer It should.

  Answered 3 years ago by BeautyOffDuty

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Q: QuestionIf the ceramic interior has a chip exposing the metal below, is it dangerous?

Asked 4 years ago by Tom.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hi there Tom! We would like to help with this. Based on your description, we would advise not to use the microwave at this time. We would also like to speak with you directly about this, to determine the best resolution available. Please reference ticket number 1143805027, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you bake in this microwave?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer i’d recommend just doing microwave activities with this. it’s not a convection/air fry/oven.

  Answered 3 years ago by mmmp

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Q: QuestionI don’t have the template for mounting the wall bracket. What should the measurement be from top of bracket to bottom of upper cabinet? I have 17” but wanted to make sure it would work before I install.

Asked 4 years ago by Will.

• A:Answer It should have everything In the box when you purchased it. I would suggest going to Best Buy.

  Answered 3 years ago by BeautyOffDutyVerified Purchase

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Q: QuestionDoes this microwave replace model number ME21R7051SS?

Asked 4 years ago by Dan.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Thanks so much for asking, Dan! This model microwave was not specifically designed to replace another model. Samsung is always looking for ways to improve our products. We also produce different versions of each product to help give our customers options for the different features they may prefer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes anyone know of a way to turn on and keep the back light on? At night it's hard to tell the buttons that are being pressed.

Asked 4 years ago by BACKLIGHT.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer I use the “light function” it works just fine.

  Answered 3 years ago by BeautyOffDuty

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