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Questions & Answers

Page Showing 21-40 of 109 questions
  • QuestionWhat EXACT brands/types does Samsung AUTHORIZE as proper for use in this particular unit? Detergents, Softeners, etc?!?!

    Asked by JLenardDetroit.

    • Answer Hi J Lenard, We are glad to answer your question about the type of detergent to use with this Samsung washer-dryer combo model. There is no particular brand that Samsung recommends for use with the washer-dryer model; however, a specific type is highly recommended. Samsung washing machines require HE (High Efficiency) detergents that do not contain natural ingredients like vinegar or baking soda. In addition, this washer-dryer model has a cycle called Tide POD Cold, its a wash cycle specifically for use with Tide Pods and uses cold water to wash the laundry. I have shared the user manual link of this model below. Please turn to page 33 for the correct detergent type guidelines, page 45 for the Tide POD Cold cycle description, and page 47 for the Tide POD cold cycle chart. https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147386562 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionCan you buy two and stack one above the other?

    Asked by Jeff.

    • Answer I don't know, but it is 300lbs machine.

      Answered by Mxuser

  • QuestionDo you need to have a 240 volt power supply?

    Asked by Anonymous.

    • Answer No

      Answered by StevenM

  • QuestionHi, Can I select Dry mode only to dry some wet clothes ?

    Asked by Frenchy.

    • Answer Hi Frenchy, Yes, this washer/dryer combo set has a dry-only cycle. Have a great day. -John

      Answered by Samsung

  • QuestionCan I select a wash only cycle?

    Asked by Momo.

    • Answer Hi Momo, Yes, this washer/dryer combo set has a wash-only cycle. Have a great day. -John

      Answered by Samsung

  • QuestionIs there a vented option for this dryer?

    Asked by Vented.

    • Answer Hi there, No, this washer/dryer combo model only has the ventless option. Have a great day. -John

      Answered by Samsung

  • QuestionWith Ventless Washer/Dryer the removal of lint can be very very difficult, and lead to lint collectiion within the heat coils or drain pump. How does Samsung approach and account for this problem that plagues other ventless hybrid brands?

    Asked by DrainPumpJaded.

    • Answer Good day, We care about the betterment of your washer/dryer combo set. Let's get you the details you need. Proper maintenance is the key to maximizing your unit's performance. An alert message appears every 180 times to inform you to clean the heat exchanger, while it is highly recommended that you clean the lint filter every time after using the dry cycle. Please turn to pages 72-75 of the unit's user manual for maintaining the Heat exchanger and Lint filter for more details: https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147013060, to help our team pull up your information when you message us. Have a great day. -John

      Answered by Samsung

  • QuestionI hear that this new unit can wash and dry within 90 min is that true

    Asked by Time.

    • Answer Hi there, No, this model washes and dries clothes in one machine in 98 minutes with the Super Speed cycle. Have a great day! Chrystel

      Answered by Samsung

  • QuestionCan you tell it to stop between wash and dry to let you put the dryer sheet in?

    Asked by Carole.

    • Answer Hello Carole, Yes, this laundry combo has a feature called "Dry Prep" that pauses the cycle and informs you to remove items that are inappropriate for drying, and allows you to place the dryer sheet. If you do not tap the pop-up message during the waiting period, the drying procedure will begin automatically after 10 minutes. Have a fantastic day. -Kimberly

      Answered by Samsung

  • QuestionCan you tumble dry on low heat? We have an all in one unit from LG that gets so ridiculously hot its unusable.

    Asked by swanny.

    • Answer Hello Swanny, Yes, you can adjust the temperature according to the cycle you select before starting the laundry combo. For more details, please refer to page 47 of the manual link below User manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Have a fantastic day. -Kimberly

      Answered by Samsung

  • QuestionDoes this unit require an internet connection or can it be used offline?

    Asked by Cyberslacks.

    • Answer Either way

      Answered by LonnieD

  • QuestionIs this apartment friendly?

    Asked by A.

    • Answer Very apartment friendly

      Answered by Omoran

  • QuestionIs a gas unit available

    Asked by Andrea.

    • Answer Yes

      Answered by HaisamW

  • QuestionWhat is the water temperature at each set point (tap cold, cold, warm, hot, extra hot)?

    Asked by Mantle.

    • Answer You can choose the water degree

      Answered by HaisamW

  • QuestionDoes it need to be vented?

    Asked by Anonymous.

    • Answer No, it is Ventless.

      Answered by SommerR

  • QuestionI was told the only way to add in dryer sheets is to wait until the washing cycle is done and then add them before the drying cycle starts. How am I supposed to know when the washing stops so that I can add in dryer sheets??

    Asked by WaitWhat.

    • Answer You can control it as you want

      Answered by HaisamW

  • QuestionWhat does SUD prints up on the screen mean?

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out. Let us provide the details you need. Please check the link below for assistance if SUD appears on your washer/dryer combo. Scroll down to the error code "SUd, 5UD, Sd, 5d, SUdS, 5Ud5: Excessive suds error". Also, there are hyperlinks you can click and a video you can watch for additional information. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1150839166) when you message us so our team can retrieve your information. Thank you. -Kimberly

      Answered by Samsung

  • QuestionPlease tell me that it CAN be hooked up to a kitchen sink…..please!

    Asked by Lisa.

    • Answer It's to big and heavy to move around. It requires a standard hot and cold water hook for a washer.

      Answered by Will

  • QuestionCan this fit a king size comforter?

    Asked by PotentialBuyer.

    • Answer Hello there, Yes, this washer and dryer combo can handle a king-size comforter; however, we recommend that the load capacity be 7 lb (3.0 kg) or less. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes this washer/dryer combo come in a larger size? Bigger than 5.3 cubic feet especially for large loads and comforters?

    Asked by Anonymous.

    • Answer Hello there, No, this washer and dryer combo is only available in a 5.3 cubic feet. When using this washer and dryer combo, we recommend a load capacity of 7 lb (3.0 kg) or less for beddings. Have a great day. ^Camille

      Answered by Samsung