Questions & Answers

Q: QuestionDoes this Sennheiser AMBEO Soundbar come with a remote?

• A:Answer Yes, the Sennheiser AMBEO Soundbar includes a remote control for easy operation.

Q: QuestionDoes this Sennheiser soundbar require a separate subwoofer?

• A:Answer No, this soundbar does not require a separate subwoofer as it provides deep 30Hz bass without the need for one.

Q: QuestionWhat is the total RMS power of the Sennheiser AMBEO Soundbar?

• A:Answer The Sennheiser AMBEO Soundbar has 100 watts of RMS power.

Q: QuestionCan this soundbar connect to Wi-Fi?

• A:Answer Yes, this soundbar has built-in Wi-Fi and Bluetooth for easy wireless streaming.

Q: QuestionWhat other audio features does the Sennheiser AMBEO Soundbar offer?

• A:Answer The Sennheiser AMBEO Soundbar | Max features a built-in equalizer and three bespoke AMBEO 3-D technology modes that allow for a customized listening experience.

Q: QuestionWhat is the maximum frequency response for this soundbar?

• A:Answer This soundbar has a maximum frequency response of 20 kilohertz.

Q: QuestionIs the Ambeo worth it if my TV only has an ARC not eARC? If I can't get the atmos sound through it, why spend $2,500? I have a 4 y/o Samsung smart TV that I don't want to replace yet. PS4 is the only accessory device connected.

Asked 5 years ago by JimPen.

• A:Answer The sound bar (when working) sounds amazing. It’s a close as you’re going to get to a full Dolby Atmos setup. The sound it can push out is detailed and robust. The bar itself is quite large and heavy. It’s not something you can set in front most TVs if it is not mounted on the wall. But for all it’s sound capabilities, it has some major problems. I don’t usually leave reviews on products, but I don’t want anyone else to have to haul this heavy bar back to the store multiple times like I did. I believe it has major flaws with its HDMI chipset. The first bar I had appeared to be opened as it was missing pieces. I took it back to Best Buy and they ordered another one for me. It worked well for a week. Then would not consistently turn on and recognize the devices connected to it. I sent it back. Best Buy convinced to try another bar. So I ordered another. I went through the set up. It worked twice. Then failed to recognize any devices again. I tried anything and everything to trouble shoot. I even brought in a sound engineer expert. We concluded it was a faulty chipset. I tried reaching out to Sennheiser, they gave me a vague answer via email. I finally decided to return it and install an actual Atmos system. The Best Buy manager told me they have seen several of these come back. So my two cents, STAY AWAY. Sennheiser nailed the sound quality, but what good is that when the hard Ware is useless? I think you would be better served looking at other options, or investing in wired speakers. I hope this helps.

  Answered 5 years ago by SteveBVerified Purchase

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Q: Questionhow is the bass on the soundbar alone, no sub? does it hold it's own or is best paired with a sub?

Asked 5 years ago by orangatang.

• A:Answer I love bass! Alone it does a good job-- I feel the same way--in order to get it BETTER- I tried several value subs, and {they} made things worse. However, when I put a high end sub -- Velodyne and MartinLogan it worked AWESOME. The bass from the soundbar is quite good, but if you need very deep and low frequencies, shake the room, its a matter of physics, so you will need to get a high end sub, to really push that much deep energy....

  Answered 5 years ago by HomeTheaterEnthuasiastVerified Purchase

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Q: QuestionIs the eArc 4k pass through 120Hz?

Asked 5 years ago by Nickvdm.

• A:Answer the eARC is HDMI 2.1 (48 Gb/s for 4k 120 HZ capable) but the issue is the inputs into the AMBEO are HDMI 2.0a. These have a bandwidth of 18 Gb/s that only supports 4k @ 60 so a TV with built in HDMI 2.1 ports would be a better place to connect devices. Newer TV's have begun integrating HDMI 2.1 into their specs that are capable of 4k @ 120 (check specs before purchasing). With newer consoles (PS5/X Box Series X) or PC it would be better to be hooked up directly to TV with 2.1 ports and utilizing the eARC to transfer sound to the AMBEO.

  Answered 5 years ago by BetesVerified Purchase

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Q: QuestionHow does this system perform verses the Nakamichi 9.2.4 system.? I don't want to make the wrong decision. Thank You'

Asked 5 years ago by BUCKEYE.

• A:Answer I had the smaller naki system for a few weeks but was not impressed with it. Had the Bose 700 whole setup for a while. Bose was great except for the popping noise I kept getting from the sub. Then I took the plunge for the sennheiser. This thing is amazing. Blows those two out of the water.

  Answered 5 years ago by BAMAJAMA15Verified Purchase

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Q: QuestionOK; I feel a little silly asking this, but here goes anyway. Do I NOT NEED to have an AV receiver in my mix if I use this soundbar to "channel" all my sources into the TV? Multiple SOUNDBAR inputs, and ARC/eARC going to the TV?

Asked 5 years ago by abqjim.

• A:Answer NO, you don’t need a separate AV receiver. This soundbar has three HDMI inputs & one eARC output. You can connect all input to your TV or to the soundbar. I connected my streaming device, blue ray & gaming system to the soundbar & eARC output to my projector. I hope this helps you answer your question.

  Answered 5 years ago by Noman2000Verified Purchase

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Q: QuestionSo I'm guessing this soundbar will not work if I have my room treated and the room has minimum reflections?

Asked 5 years ago by Krazyd.

• A:Answer This sound is so powerful you will have to turn it down! My wife hates it cause it’s so loud. Shakes house and neighbors can here It. I don’t think unless your a world class acoustic expert, anything would affect or dappen the power of this soundbar . It’s all power! I have it paired with Martin Logan 1100ESX subwoofer . The room is a rectangle with walls of a fireplace / window - wall looking at ocean / just 8’ fall and the last wall about 30 feet away in the kitchen . This soundbar is like all others on steroids. I truly think those measuring paint thickness and adjusting sound and truly capable of hearing a difference are few and far . I have as tv the Sony A9G 77”. Good luck!

  Answered 5 years ago by AndrewVerified Purchase

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Q: QuestionWhat is the letency when sourcing audio from the TV? I'd like to watch Netflix using the TV, but only if this can match the audio with the video. Thanks.

Asked 5 years ago by Nickvdm.

• A:Answer The latest Firmware update for the AMBEO has resolved any initial issues with syncing between audio and video. Can be installed via wireless internet connection and APP or USB via downloads tab on the Sennheiser AMBEO webpage.

  Answered 5 years ago by BetesVerified Purchase

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Q: QuestionThe soundbar is prompting to authenticate every time by press the two buttons on the soundbar to connect to the Smart Control App. This is unusual way of connecting with mobile devices. How do I get it connected automatically?

Asked 5 years ago by HTH.

• A:Answer That is odd. I have only had to authenticate once during initial setup. Try unplugging the sound bar for about a minute then plugging it back in and see if it still does it. If so, then run setup on the sound bar again. If it keeps happening get ahold of tech support.

  Answered 5 years ago by TVfunVerified Purchase

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Q: QuestionDo I connect my cable provider box to the soundbar directly or do I still need to direct connect to TV, if so, how will my cable feed audio play through the soundbar?

Asked 3 years ago by Confused.

• A:Answer Connect the cable box to the t.v. and connect the HDMI cable from t.v. to Ambeo soundbar and use the eARC input.

  Answered 3 years ago by SarahMVerified Purchase

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Q: QuestionThe console I want to put the Ambeo on has 2 tall shelving towers on either end. The top of the entertainment console is open. Am I correct in thinking the sound from the Ambeo will be drastically affected by the side walls of the towers?

Asked 5 years ago by Fr4nugn.

• A:Answer It depends on how close the shelving towers are to the AMBEO as the side firing speakers are slightly angled forward in order to bounce towards the listener (about 20-25 degrees off of typical 90 degree corner). If the side firing speakers don't clear the shelves the side surround sound is effectively nullified. It is recommended to have at least 3 feet/1 meter of clearance to each side for surround effect at the optimal listening position.

  Answered 5 years ago by BetesVerified Purchase

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Q: QuestionHave Sennheiser Plus soundbar. I dont notice the virtual surround speakers. Is there a check or fix for this?

Asked 3 years ago by brian.

• A:Answer I think you’ll need to reset it. The problem with this soundbar is it won’t sync with a TV that’s more than 3 years old

  Answered 3 years ago by Kadeem111Verified Purchase

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Q: QuestionHow good is the voice clarity. A lot of movies has a lot of the music that overshadows the voice clarity

Asked 5 years ago by Lee.

• A:Answer Hi! I am currently using my Ambeo on an older Sony 4K Smart TV that only has ARC, not eARC and I have zero issues. In my setup I have my Apple TV 4k and Xbox Series X both connected via HDMI directly to the Ambeo and then I have the HDMI out connected to the ARC HDMI In on my TV. I do not stream any media on any of the built in apps on the Sony TV. It works great, and the sound is killer!

  Answered 4 years ago by Jgmsailor

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Q: QuestionCan this soundbar be installed outside, under a patio?

Asked 2 years ago by CLR.

• A:Answer You can do anything you want to with your property. However, this is only an indoor soundbar. Not designed or intended to be used outside.

  Answered 2 years ago by Anonymous

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