A:AnswerOn the robot there is a cartridge that pops out with a squeeze trigger that opens the compartment. I rinse mine after two cleanings to keep it fresh and clean. On the docking station there is a bigger cartridge that slides out. There is a push button that opens up the top of the container to empty it. It is very easy and you don’t even get your hands dirty.
A:AnswerWe would like to inform you that this robot works great on most flooring types. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
A:AnswerWe're sorry to hear your robot isn't working as intended. To assist you with this, please reach out to our phone support at 888-228-5531. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
A:AnswerYes it does. I think it does a great job on both, I have had to pick up some cat hair from time to time, not sure why it didn't pick that up but not always and not much!