Questions & Answers
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Q: QuestionWhat is the Pa suction capability for this product ?
Asked by Pg.
- A:Answer Suction power in Pa isn't available. Please know that this Shark operates at 35 watts.
Answered by SharkNinja Product Expert
Q: QuestionI am having trouble emptying the dust bin. Please help
Asked by Anonymous.
- A:Answer The Base Dust Bin holds up to 60 days of dust and debris. When it nears the max fill line, press the Dust Bin Release button on the top right of the base to slide it out. To empty, hold it over a trash can and press the bottom release button with the trash icon. Tap the bin gently to remove any remaining debris, then slide it back into place until it clicks. If you're still experiencing issues with emptying the dust bin, please contact our Customer Support Team at 1-888-228-5531 for assistance. Our support team is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and on Saturday, from 9:00 a.m. to 6:00 p.m. ET.
Answered by SharkNinja Product Expert
Q: QuestionWill it go over trim on the floor?
Asked by Kodey.
- A:Answer The robot vacuum can typically handle floor trim or thresholds up to about 0.5 inches in height. This includes small transitions between rooms or flooring types. If the trim is higher than that, the vacuum may struggle or get stuck.
Answered by SharkNinja Product Expert
Q: QuestionI moved a chair in my living room. How can I get my shark to mop that area? It is marked as a no Go zone.
Asked by Anonymous.
- A:Answer When moving large pieces of furniture, you should delete the robots map in the app and re-explore your home to increase the map accuracy for the best cleaning performance.
Answered by SharkNinja Product Expert
Q: Questioncan shark robots go on vents
Asked by yahooo.
- A:Answer Yes, it goes over vents and registers
Answered by CharlesS
Q: QuestionWhat is the suction power
Asked by Johnc.
- A:Answer This has a 35 Watt, 3 Amp motor.
Answered by SharkNinja Product Expert
Q: QuestionDoes this robot work on a 5g WiFi network?
Asked by Psds.
- A:Answer This robot works on a 2.4Ghz network.
Answered by SharkNinja Product Expert
Q: QuestionWill the mop clean my carpets as well as vacuum? Is there a model of shark robot that does?
Asked by Anonymous.
- A:Answer When the robot is in mop mode, it will clean bare floors only. We currently don't have a robot that is a carpet cleaner. They are designed to vacuum only.
Answered by SharkNinja Product Expert
Q: QuestionHow many pads does this model suppose to come with? Where can I buy more?
Asked by CLEAN.
- A:Answer It includes 2 pads, and more can be ordered by calling 1-855-427-5127.
Answered by SharkNinja Product Expert
Q: QuestionMy moper stopped working, when it passes the floor it is dry, and it has enough water to work
Asked by Bethania.
- A:Answer We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Answered by SharkNinja Product Expert
Q: QuestionMy 2n1 has quit vacumming.How do I fix this?
Asked by sdolllady.
- A:Answer We're sorry to hear your robot isn't working as intended. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
Answered by SharkNinja Product Expert
Q: QuestionDoes the Shark-Matrix Plus 2in1 Robot Vacuum & Mop w/Sonic Mopping, Matrix Clean, Home Mapping Hepa Bagless Self Empty, WIFI Unit detect & avoid pet messes? If not, do you sell a unit that does & what is it if you do?
Asked by DB.
- A:Answer No — the RV2610WA does not have pet mess detection or avoidance. If you're looking for a Shark robot that avoids pet messes, check out the Shark AI Ultra Robot Self-Empty Vacuum (model AV2511AE). It features 360° LiDAR vision and object avoidance, which helps it detect and avoid obstacles like pet waste.
Answered by SharkNinja Product Expert
Q: QuestionDo you have to have Wi-Fi? To use this.
Asked by Lynnard7.
- A:Answer No, but there are so many more options if you connect it to wifi. Such as daily scheduling.
Answered by StephNeuf
Q: QuestionHow long can rug fringe be and not cause a problem? Thanks
Asked by Marty.
- A:Answer Hi Marty. Rug fringe can be tricky for robot vacuums. While the vacuum is designed to handle various surfaces, long fringe can get caught in the brush roll, potentially causing tangling or damage. To avoid issues, it's best to keep rug fringe under 1 inch (about 2.5 cm) in length. Shorter fringe is less likely to interfere with the vacuum’s movement or get pulled into the brushes. If your rug has longer fringe, consider folding it under or using a rug with a border to keep the fringe out of the vacuum’s path.
Answered by SharkNinja Product Expert
Q: QuestionHow long will the matrix 2+ one last on one charge
Asked by Anonymous.
- A:Answer 70 minutes +/-
Answered by Anonymous
Q: QuestionCan i run it with no solution just vacuum
Asked by Chuck.
- A:Answer Yes you can and it does a fantastic job!
Answered by DebbieG
Q: QuestionDoes this vacuum go across carpet to reach a mop-able room? For example my bedroom is all carpet, and there is a bathroom only accessible from the bedroom but it isn’t cleaning it when in mop mode. Is it because it has to cross carpet?
Asked by kcriss99.
- A:Answer It is because you dont have the zones set correctly
Answered by Anonymous
Q: QuestionWhen downloading app to create account it says invalid email/password What can I do?
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out. I am sorry to hear about your account issues. Could you please at your earliest convenience contact our customer service team by calling 1-888-228-5531. They are here to help with your account. Please ensure to have your robot during the time of the call. Kind regards, SharkClean
Answered by SharkNinja Product Expert
Q: QuestionCan this mop be used on LVF
Asked by Kla.
- A:Answer We can assist you with your request. Our Steam Mops are designed for use on all sealed hard-floor surfaces. We recommend that you first Test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.
Answered by Shark Support Team
Q: QuestionWhy will my Shark Matrix Plus 2 in 1 not dispense water?
Asked by Toots.
- A:Answer We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Answered by Shark Support Team
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