A:AnswerWhen the robot is in mop mode, it will clean bare floors only. We currently don't have a robot that is a carpet cleaner. They are designed to vacuum only.
A:AnswerWe're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
A:AnswerWe're sorry to hear your robot isn't working as intended. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
A:AnswerNo — the RV2610WA does not have pet mess detection or avoidance. If you're looking for a Shark robot that avoids pet messes, check out the Shark AI Ultra Robot Self-Empty Vacuum (model AV2511AE). It features 360° LiDAR vision and object avoidance, which helps it detect and avoid obstacles like pet waste.
A:AnswerHi Marty.
Rug fringe can be tricky for robot vacuums. While the vacuum is designed to handle various surfaces, long fringe can get caught in the brush roll, potentially causing tangling or damage.
To avoid issues, it's best to keep rug fringe under 1 inch (about 2.5 cm) in length. Shorter fringe is less likely to interfere with the vacuum’s movement or get pulled into the brushes. If your rug has longer fringe, consider folding it under or using a rug with a border to keep the fringe out of the vacuum’s path.
A:AnswerHello,
Thank you for reaching out. I am sorry to hear about your account issues. Could you please at your earliest convenience contact our customer service team by calling 1-888-228-5531. They are here to help with your account. Please ensure to have your robot during the time of the call.
Kind regards, SharkClean
A:AnswerWe can assist you with your request. Our Steam Mops are designed for use on all sealed hard-floor surfaces. We recommend that you first Test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.
A:AnswerWe are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe're sorry to hear you're having trouble with your Shark - Matrix. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
A:AnswerYes. Ours goes from wood floor to our kitchen and bathrooms which have a rise. Struggled with the bathroom however worked it out. Goes over throw rugs as long as they are stable
A:AnswerIt can't be 12". Looking at the photos, the vacuum is less than a quarter the height of the base so if the vacuum is nearly 6", it's simply not possible the base is only 12" tall. So, again, the base the vacuum charges in...how tall is that? Thank you.
