Skip to content Go to Product Search

Main Content

Questions & Answers

Shark - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction - Dark Gray

Model:: IP3251; |
SKU:: 6599390

User rating, 4.6 out of 5 stars with 504 reviews.

Highly rated by customers for:

$429.99

Save $120

Comp. Value: $549.99

Show only Answered Questions

Include AI Generated Q&A

Page Showing 21-38 of 38 questions

QuestionWhenever I vacumn the front blue brush roll collects hair and has to be cleaned because it stops the toll from moving Then everything gets deposited back in rug
Asked 5 months ago by Bonnie.
- Answer Hello Bonnie, Thank you for sharing the experience you've had with your Vacuum. We're disappointed to learn that the soft roller is collecting too much hair and causing dust to blow out, this isn’t the experience we want our customers to have, and we understand how frustrating that must be. We’d love the opportunity to assist you. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to help. We’ll also be sure to share your feedback with our development team as we continue working to improve our products. Kind regards, Shark Clean
  Answered 5 months ago by SharkNinja Product Expert
  Answer this question
QuestionCan you used this vacuum on wet floor ???
Asked 5 months ago by Santos.
- Answer No
  Answered 3 months ago by JacobT
  Answer this question
QuestionIs there a floor light when vacuuming ?
Asked 5 months ago by DogMom.
- Answer Yes there is
  Answered 5 months ago by HollyL
  Answer this question
QuestionWhat is the warranty on the PowerDetect cordless vacuum?
Asked 5 months ago by Anonymous.
- Answer Hi There, The Shark PowerDetect Cordless Vacuum, comes with a five year warranty. Kind Regards, Shark Clean
  Answered 5 months ago by SharkNinja Product Expert
  Answer this question
QuestionHow many volts of vacuuming electricity?
Asked 7 months ago by Meta.
- Answer The Shark PowerDetec IP3251 operates at 21.6V.
  Answered 7 months ago by SharkNinja Product Expert
  Answer this question
QuestionWhat is the weight of the vacuum alone, not including the emptying system?
Asked 8 months ago by Laurie.
- Answer Id say a solid 7-9 pounds it is tiring at first but you get used to the weight within a day or 2
  Answered 8 months ago by Anonymous
  Answer this question
QuestionIs the vacuum safe for all carpet heights?
Asked 10 months ago by Beensprout1234.
- Answer Not sure…we have mostly rugs and hardwoods. Works well for us.
  Answered 10 months ago by Edwin
  Answer this question
QuestionI’ve had the vacuum for less than 3 months. It stopped working mid vacuuming and won’t turn on anymore! Please advise.
Asked 1 year ago by FMT.
- Answer We're so sorry to hear that your Shark PowerDetect is not turning on. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
QuestionI think my vacuum is broken. It won't change from purple to white on the dirt detection lights. Also it won't suck harder when close to baseboards like it was doing when I first used it.
Asked 1 year ago by Problem.
- Answer We're so sorry to hear that your vacuum cleaner is not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
QuestionCan you use it on carpets?
Asked 1 year ago by Carpet.
- Answer Yes
  Answered 1 year ago by AliceD
  Answer this question
QuestionIs this product made for dual voltage, can it be used in UK with 240volt power ?
Asked 1 year ago by VikasV.
- Answer You should buy a power adapter better to avoid any product damage
  Answered 1 year ago by JuanT
  Answer this question
Questioncan i use it without the "odor neutralizing" pod? It is highly scented and makes me sick, I had to put it outside but the smell still lingers in my house. I thought it would be an "odor neutralizing" filter, not highly scented.
Asked 1 year ago by alli353.
- Answer Yes. The dial must stay installed, but you can remove the cartridge if the scent is too strong. This won’t affect vacuum performance.
  Answered 5 months ago by SharkNinja Product Expert
  Answer this question
QuestionDoes it come with power adapter?
Asked 1 year ago by MN.
- Answer On the unit it is not included a power adapter.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
QuestionIs there a spare battery.? If so part #
Asked 1 year ago by Babematt.
- Answer Yes, you can order a spare battery for your unit. The part number is XBATR640US, and it’s available on the Shark Clean website.
  Answered 5 months ago by SharkNinja Product Expert
  Answer this question
QuestionWhat is the weight, how to do clean the filter?
Asked 1 year ago by Shopper.
- Answer The weight is 18.48 lbs for the unit and the Auto-Empty Dock. To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
QuestionWhat is the AW or Air Watt of this vacuum cleaner
Asked 9 months ago by BevP.
- Answer The technical information available is: 21.6 Volts, 3.75 Amps and 450 Watts. Nonehteless, the watts specified are not AW.
  Answered 9 months ago by SharkNinja Product Expert
  Answer this question
QuestionI see in spec sheet it weighs 14.48 pounds is that total with al accessories or just the stick vac as used configuration?
Asked 1 year ago by Brownie.
- Answer Yes, the listed 18.48 lb weight includes the full system with all accessories, not just the stick vacuum in use.
  Answered 5 months ago by SharkNinja Product Expert
  Answer this question
QuestionSo where does the dirt go? To a tidy bag inside the unit, which gets thrown away? Or is it just into a larger bin from which a larger amount winds up having to get dumped into the trash, potentially creating a larger plume or larger spill?
Asked 11 months ago by JTJT.
- Answer Isn't the whole point of this one that then the contents of the dustbin in the vacuum gets automatically sucked into the base unit? Into what, is what my question is? A bag that keeps it contained when you throw it out, or just a larger plastic bin that makes dust plumes and spillage potentially larger and messier when you have to dump that bigger, dirtier thing out?
  Answered 11 months ago by JTJT
  Answer this question

Showing 21-38 of 38 questions

Top Rated