A:AnswerI'm on the internet searching for the answer to this same question and found yours. Only the center clock area is illuminated on mine. I thought it was surely a defect, but maybe it is the design. If so, its a pretty bad design. The buttons are hard to see. I end up using my microwave with my cell phone flash light.
A:AnswerShort Answer: Use a 27" wide cabinet for an inset/flush mount and a 24" 'proud' mount.
The microwave is about 23.5" wide. A cabinet will be its total width, minus 3/4" on each side for the box. A 24" wide cabinet has a maximum internal width of 22.5". This varies again depending on if you have "euro" style or "american" style cabinets and how big the final opening should be. I'll leave those to you or your installer.
Proud: https://www.houzz.com/discussions/5076536/microwave-drawer-installed-incorrectly-in-inset-cabinets
Inset/Flush: https://www.houzz.com/discussions/5739212/photo-of-sharp-microwave-drawer-with-deflector-vent-installed
Last note: Inset is not always better, but it is better more often. If the drawers are inset, then the draw itself is inset/flush to the face of the cabinets (much more expensive). This setup should try to inset the microwave too. This looks the best when done flush and looks the worst when drawers are inset but the microwave is proud. This is what happened in the above "installed incorrectly" post - it wasn't installed wrong, the person has the wrong cabinet size to fit the microwave flush.
If the drawers are full-overlay, then the drawers are 'proud' to the face of the cabinet. If the microwave will be 'tight' to cabinets to sides and bottom, then a proud mound may look good - instead of flush to the cabinet face, the microwave could be flush to the drawer face. If everything is nice and tight, but you inset the microwave, then the microwave will look good (flush to cabinets) but maybe awkward not flush to drawers (this is my setup - not by choice).
A:AnswerHello, thanks for your question. We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277.
A:AnswerHi Nancy, thank you for your inquiry. You can give Best Buy a call if you would like to avail their haul-away service at this phone number 1-888-237-8289. If you have further questions, do not hesitate to reach out us. Patricia | Sharp Support https://www.bestbuy.com/site/brands/sharp/pcmcat175100050000.c?id=pcmcat175100050000
A:AnswerThank you for your question about the Sharp - 1.2 Cu. Ft. Microwave Drawer Works with Alexa and Easy Wave Open - Stainless Steel. Yes, you can turn this option off just by pressing the "Wave Open" button on the control panel. Feel free to contact us at CRL@sharpsec.com or call us at 1-800-237-4277 if you have any other questions or concerns regarding this unit.
A:AnswerHello, the part number for the extension kit for this model is SKMD30E9ES. You may use the link below to locate our part distributors who has this in stock:
https://shop.sharpusa.com/30-in-extension-kit-for-smd2489es-microwave-drawer-oven-skmd30e9es/#find-a-retailer
A:AnswerHello, you may push towards the center of the control panel and the panel will open to a convenient 45° angle. The easy wave feature is to open the drawer by waving up-and-down near the motion sensor.
A:AnswerHello, it is recommended to use the installation and operation guide provided on our website for the unit. You may also consult with a professional installer. If you have any further questions or concerns, please feel free to email us at onlinesupport@sharpsec.com so that we can look into your inquiries.
A:AnswerHello, based on the installation instructions, the unit should be installed in a space with its own electrical circuit breaker which should be properly grounded. The length of the power cord is approximately 48 inches when facing the unit, the power cord is located at the top left. Adequate space should be left at the back of the unit to allow sufficient spacing for the power cord to be plugged in the aforementioned outlet. Once all installation instructions are followed and the unit can securely fit in your island, the length of the island is not important. For more in depth details on installation a professional installer should be contacted.
A:AnswerTrim kit depends on your cabinet setup - Inset vs. Overlay - and size of cabinet, but often is not needed.
Short answer 1: if you have Inset drawers on your cabinets, then you will want inset microwave. To inset this 23.5" microwave on an american style cabinet, you'll need a 27" wide cabinet. No trim kit should be needed. If you need the microwave in a 30" wide lower, then get the trim kit to span the difference.
Short answer 2: if you have overlay drawers on your cabinets, then you could choose to either mount 'proud' on a 24" (no kit), or inset on a 27" (no kit).
I searched the web and was able to find zero photos of the trim kits installed.
A:AnswerHello, we must advise that all our drawer units that are currently being manufactured are mostly 24" width and one 30" width with heights smaller than what you are inquiring.
A:AnswerThe floor of the microwave is a soft grey of radial circles becoming deeper toward the edge. Picture attached because this is likely a poor explanation. Sorry it took someone 5 months to answer you!
A:AnswerWe’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our customers to have, and we would like to investigate this issue further. If you could please call us at 800-237-4277.
