Questions & Answers

Q: QuestionIs this doorbell compatible with all chimes?

• A:Answer This doorbell is not compatible with digital chimes. It requires a wired doorbell setup with a mechanical chime and a transformer with 8-24 VAC, 30VA max.

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, the camera comes with infrared night vision and operates in very low light.

Q: QuestionWhat is the resolution of the camera?

• A:Answer This camera has 1080p HD resolution.

Q: QuestionWhat is the field of view for this doorbell camera?

• A:Answer This doorbell camera has a 162° field of view.

Q: QuestionDoes this doorbell camera work with a smartphone?

• A:Answer Yes, this doorbell camera supports select Apple iOS and Android devices.

Q: QuestionDoes the doorbell save the video somewhere?

Asked 7 years ago by Chaaclayte.

• A:Answer I spoke with someone at SimpliSafe and they said for a monthly fee your video would be saved in the cloud for 30 days

  Answered 7 years ago by angrybear

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Q: QuestionWhat is the source of the Camera? Does it use a battery or electricity? What is wired means?

Asked 6 years ago by Dere.

• A:Answer It is powered by the same two wires that would connect to your existing doorbell, and does also have a built in battery as well, but it needs that constant electrical connection

  Answered 6 years ago by arkn2000Verified Purchase

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Q: QuestionWill pressing the SimpliSafe Doorbell also ring the existing installed chimes when you connect it with the wires going to the old doorbell button?

Asked 7 years ago by Poppi.

• A:Answer My chime remained the same when I installed it. I have the simple ‘ding dong’ chime and nothing changed when the SimpliSafe doorbell camera was installed.

  Answered 7 years ago by BestBuyNinjaVerified Purchase

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Q: QuestionIs the compatible with new and old SimpliSafe systems or is this a stand alone unit that does not require a SimpliSafe system at all?

Asked 7 years ago by Kevinp.

• A:Answer It is a standalone and does not require the SS alarm. However, if you have SS and pay for the interactive monitoring subscription, then the storage of your videos is included in that pricing.

  Answered 7 years ago by GoalieMedic

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Q: QuestionI have already had a cheaper model quit after a short time, I think it couldn't stand up to the direct west sun where a metal unit can get too hot to touch. Any experience with this unit in the hot sun? I didn't see a temperature spec.

Asked 6 years ago by Brent.

• A:Answer I've had no problems. I get direct sunlight at my front door for several hours a day.

  Answered 6 years ago by Mark

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Q: QuestionI've read in different articles that if I buy the doorbell through BestBuy, for a limited time, it will include 3 different colored face plates.. Is this true?

Asked 7 years ago by SimplisafeDoorbell.

• A:Answer Yes got mine today and it does come with 2 other colors (black) and like a (light olive).

  Answered 7 years ago by Robert

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Q: QuestionCan you use this without a doorbell transformer or chime box connected? I am wondering if Google mini or Echo can work as alternative for a chime/notification since Simplisafe now integrates with Google Assistant and Alexa.

Asked 7 years ago by Nate.

• A:Answer At the moment it does not appear to have that functionality. I have heard rumors that google/Alexa capatabilty May be added in a future update as it has been with the Simplisafe system.

  Answered 7 years ago by Pilotgeorge

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Q: QuestionSo if I have a receptacle right under to power the doorbell but do not have a existing chime or transformer would the doorbell work?

Asked 7 years ago by Pooka.

• A:Answer Yes it would, you get alerts on your phone that someone rang the bell. Unless you had your phone on do not disturb.

  Answered 7 years ago by MichaelVerified Purchase

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Q: QuestionI recently bought the Simplisafe doorbell pro. I got it mounted and connected to the old doorbell wires, but for some reason I can’t talk to someone on the porch, I can hear them inside the house but they can’t hear anything I say.

Asked 6 years ago by frfghtr1027.

• A:Answer I have the same problem. SimpliSafe customer support says it’s a software problem. They are aware of the problem, and they are working on a solution. They will contact us when the problem is solved. They gave us 2 months free monitoring for the inconvenience.

  Answered 6 years ago by LouisVerified Purchase

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Q: QuestionHow do you pan the camera?

Asked 7 years ago by Cam.

• A:Answer I thought the same thing....... Bring up the camera live view.... Turn the phone or tablet sideways....to get a full screen view. Place your thumb and index finger together on the screen.....increase space between fingers while still on the screen. This will ZOOM IN to distance areas. With one finger on the screen.....move up and down.....side to side. Now you have TILT and PAN and ZOOM! You will never be able to see any more than your full view screen.....however when you ZOOM....you can Now pzn and tillt to see more clearly. A more expensive camera will have a moveable camera, with controls in the app.....that will allow you to ZOOM,TILT AND PAN! Hope this helps!

  Answered 7 years ago by StevensVerified Purchase

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Q: QuestionCan you install two units (Front and Back doors) will they interfere with each other? Will that require payment for each unit per month or one monthly fee of $5.00?

Asked 7 years ago by Nikita.

• A:Answer I have front and back work fine and once you have your system you can add anything without the monthly fee going up another selling point

  Answered 7 years ago by DetndatVerified Purchase

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Q: QuestionIs this doorbell waterproof?

Asked 7 years ago by newuser.

• A:Answer It doesnt mention it anywhere, however that being said, ever since we installed it, we've had a few showers and no issues with the doorbell camera, So in my opinion I would say yes

  Answered 7 years ago by AlpsVerified Purchase

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Q: QuestionWhat does it mean by wired...is that just for the bell

Asked 7 years ago by Donsenner.

• A:Answer It connects to two low voltages wires that are currently connected to a doorbell button. This both powers it and allows for the "ding dong." If you don't have a doorbell, you can use a micro USB to "power" it and only get notifications via the app.

  Answered 7 years ago by BabaLooeyVerified Purchase

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Q: QuestionDoes this camera link to existing SimpliSafe alarm system.

Asked 7 years ago by Link.

• A:Answer It linked to our existing SimpliSafe alarm system with no problem, and it was an easy install.

  Answered 7 years ago by lmbkrbVerified Purchase

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