Questions & Answers

Q: QuestionDo I need to supply the smart door lock for the installation?

• A:Answer Yes, the customer needs to supply the smart door lock for the installation service.

Q: QuestionCan the technician configure app-based controls during the installation?

• A:Answer Yes, the technician can pair and configure app-based controls during the installation.

Q: QuestionWill the installer enable voice controls if applicable?

• A:Answer Yes, the installer will enable voice controls if applicable during the installation.

Q: QuestionWhat is the estimated time to complete the service?

• A:Answer The estimated time to complete the smart door lock installation service is 90 minutes.

Q: QuestionHow long is the workmanship warranty for this service?

• A:Answer The workmanship warranty for the smart door lock installation service is 90 days.

Q: QuestionDoes the service include installing the smart door lock hardware?

• A:Answer Yes, the service includes installing all hardware per manufacturer specifications.

Q: QuestionWill they drill the holes in your door? Will they drill the hole into a metal door?

Asked 8 years ago by MTandIZ.

• A:Answer Nope

  Answered 8 years ago by RocxVerified Purchase

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Q: QuestionAre they able to cut a new hole for the lock in a door if there is no compatible deadlock currently on the door?

Asked 7 years ago by Anonymous.

• A:Answer NO

  Answered 7 years ago by NILESHGVerified Purchase

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Q: QuestionDo I have to be home for the service at my house? It’s a rental property where I need a NEST Connect installed and hooked up to WiFi and the existing Yale lock now that NEST Secure service has ended.

Asked 1 year ago by Laura.

• A:Answer Yes, you definitely need to be home. The window is a wide range of time too. The timeframe is 7am thru 7pm and it just waste up a whole day.

  Answered 1 month ago by TriceyVerified Purchase

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Q: QuestionWill you come out and install a door lock on my backdoor

Asked 2 years ago by Daniel.

Q: QuestionIf I purchase multiple locks do I have to purchase multiple installs?

Asked 2 years ago by TF87.

• A:Answer yes

  Answered 1 month ago by MichaelJVerified Purchase

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Q: QuestionI do not have a deadbolt. Will the installer drill the necessary holes to allow for a smart lock device to work? Will the cost change if drill holes is needed (current price is $149.99)? Thank you.

Asked 2 years ago by Jason.

Q: QuestionMy current deadbolt is misaligned and will not close. Will the installer be able to adjust this while installing the smart lock?

Asked 3 years ago by Zizibaluba.

Q: QuestionI had my door lock installed last Sept. I downloaded the app to my phone and I lost my phone. What is the app that I should download?

Asked 3 years ago by Jerry.

• A:Answer You can just go to your App button and type in the search bar for Yale Access. It downloads quickly and then you can connect it to your wifi and start using.

  Answered 2 years ago by JessicaMVerified Purchase

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Q: QuestionDo you install items purchased outside of Best Buy? More specifically the Kwickset 916 SmartCode 916 Z-Wave Smart Lock with Tustin Lever

Asked 5 years ago by WwWw.

• A:Answer I installed a Yale lock supplied through the builder of my condo.

  Answered 3 years ago by BallinamoreVerified Purchase

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Q: QuestionCan you rekey existing locks when you install smart lock?

Asked 5 years ago by Frangelika.

• A:Answer Geek squad can't but you can hire a locksmith to do it.

  Answered 3 years ago by BestVerified Purchase

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Q: QuestionDo they only install the August locks or are they able to install Samsung smart locks? For example Samsung (SHS-P717)?

Asked 7 years ago by Mels.

• A:Answer They probably do. While my lock isn't Samsung, I have severa smartl kitchen appliances and two Samsung TVs that Geek Squad installed recently.

  Answered 6 years ago by Falcon1

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Q: QuestionWill this work with BlackBerry OS?

Asked 8 years ago by MrsP.

• A:Answer I do not believe that they have developed a blackberry app yet. You could check the blackberry app store to see though. Search for Arlo or netgear, if you don't find the app then that would be a no. You could still check your camera's via a computer but I understand that is not nearly as convenient for most people.

  Answered 8 years ago by AnnonBornVerified Purchase

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Q: QuestionDo you install Samsung shs-p717 digital door locks?

Asked 5 years ago by Samsung.

• A:Answer The door lock installed was a Yale lock connect to a Google Connect that then connected to the Nest system.

  Answered 3 years ago by BallinamoreVerified Purchase

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