Questions & Answers

Q: QuestionDoes this smart lock have auto unlock feature?

• A:Answer Yes, this smart lock has an auto unlock feature.

Q: QuestionDoes this smart lock provide unlock notifications?

• A:Answer Yes, this smart lock provides unlock notifications.

Q: QuestionCan I use voice assistants to unlock the door?

• A:Answer Yes, you can unlock the door using Alexa or Google Voice Assistant.

Q: QuestionIs the installation process of this lock difficult?

• A:Answer No, the installation takes just 15 minutes without drilling.

Q: QuestionCan I manage user profiles using an application?

• A:Answer Yes, you can manage user profiles using the eufy Security app.

Q: QuestionDoes it require a subscription? Thx

Asked 7 months ago by PerfectCharger.

• A:Answer No, just downloading the App.

  Answered 7 months ago by nashvillefornowVerified Purchase

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Q: QuestionHow is the E330 different from the S330?

Asked 1 year ago by B123B.

• A:Answer The differences between the E330 and S330 Video Smart Locks are as follows: BHMA Certification: S330: ANSI 3 certified. E330: Certified only with the 156.25 Mechanical Test-36. Auto-Lock Feature: S330: Uses a smart auto-lock with a built-in door sensor to automatically lock when the door is closed. E330: Features a countdown timer for auto-lock functionality. Smart Detection: S330: Includes human detection, leaving detection, and loitering detection. E330: Only supports human detection. Local Storage: S330: Has local storage on a WiFi Bridge/HomeBase. E330: Features built-in storage with 8GB eMMC directly on the lock. Free Chime: S330: Includes a WiFi Bridge. E330: Requires a chime to be purchased separately. 2-Way Audio and Video Aspect Ratio: Both devices support 2-way audio and feature a 4:3 aspect ratio, providing a larger top-to-bottom view. Battery and Operating Temperature: Both use a 10,000 mAh rechargeable battery and operate within a temperature range of -10°C to 50°C. Camera Resolution: Both offer 2K resolution for video. In conclusion, the S330 provides more advanced features such as enhanced detection capabilities, built-in smart auto-lock with a door sensor, and included local storage on a WiFi Bridge, while the E330 focuses on basic functionalities.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionCan you use keypad codes to unlock as well as fingerprint or is it only fingerprint? If codes are an option, how many are allowed? And how many fingerprints can be configured?

Asked 3 years ago by Customer.

• A:Answer It is supported a few ways to unlock the door: fingerprint, password, eufy Security App, key, voice unlock with Alexa or Google Assistant. It can store up to 100 users with different passcodes and up to 50 fingerprints.

  Answered 3 years ago by Eufy Team

  
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Q: Questionis this recommended to use for Airbnb apartments? Like it is possible to change the passcode remotely?

Asked 3 years ago by Lu.

• A:Answer si'

  Answered 2 years ago by retiree60

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Q: QuestionDo we need any external storage device or cloud space to store the videos??

Asked 3 years ago by Rajesh.

• A:Answer The videos and clips are stored locally with SD card. Be noted that the SD card needs to be purchased separately.

  Answered 3 years ago by Eufy Team

  
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Q: QuestionDoes it have the ability to speak to the person at the door?

Asked 2 months ago by Voice.

• A:Answer Based on the available knowledge, there is no information about the Smart Lock E330's ability to allow direct communication or speaking to a person at the door. It primarily serves functions related to locking, unlocking, and secure access management.

  Answered 2 months ago by Eufy Team

  
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Q: QuestionIs there any option to control remotely, while wifi connection dies?

Asked 6 months ago by Magi.

• A:Answer If the Smart Lock E330 with Chime WiFi loses its Wi-Fi connection, remote control is not feasible. However, you can still unlock and lock the door via the Bluetooth functionality using the eufy app, as Bluetooth operates independently of Wi-Fi. This enables you to control the lock remotely when you are within Bluetooth range (up to 70 meters).

  Answered 6 months ago by Eufy Team

  
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Q: QuestionHow often we have recharge the batteries

Asked 10 months ago by Almas.

• A:Answer The Video Smart Lock E330 is powered by a 10,000mAh rechargeable battery that lasts approximately 120 days on a full charge, based on an average of 10 lock/unlock events and 10 motion detection events per day. When the battery is almost out, it transitions to a low-power mode, extending functionality for up to an additional 30 days. The lock provides a voice prompt alerting you when the battery is low and needs a recharge.

  Answered 9 months ago by Eufy Team

  
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Q: QuestionDoes the chime have an SD slot for external memory?

Asked 10 months ago by Son.

• A:Answer The chime included with the Smart Lock E330 does not have an SD slot for external memory. However, the storage system of the E330 Video Smart Lock depends on the connection method: The lock has built-in 8 GB eMMC storage for local data storage when connected via Wi-Fi. When connected to a MiniBase Chime or HomeBase 3, event and video data are stored on the respective connected device. External memory via an SD card is not supported.

  Answered 9 months ago by Eufy Team

  
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Q: QuestionCurrently I dont have wifi. Wifi will be installed in about 2 weeks, can I configure atleast the basic functions without wifi until The wifi is setup?

Asked 1 year ago by MichaelC.

• A:Answer The Eufy Security Smart Lock E330 is primarily designed to function as a standalone smart lock with Bluetooth connectivity. This means you can use its basic functions, such as locking and unlocking the door, without needing Wi-Fi. However, the integration with a chime and other advanced features typically require Wi-Fi and the Eufy Security app.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionCan this be installed on storm doors?

Asked 1 year ago by Mo.

• A:Answer No.

  Answered 4 months ago by SamsungLover

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Q: QuestionDoes eufy e330 works anywhere I’m planning to send to Philippines

Asked 1 year ago by Jo.

• A:Answer Yes, it will work in the Philippines.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionHow long does.the battery last?

Asked 1 year ago by Leo.

Q: QuestionHow do you remove the rear covers after installation - specifically the bottom cover

Asked 2 years ago by Jt1.

• A:Answer The rear covers slips off easily

  Answered 2 years ago by Jaxbeachguy

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