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Page Showing 1-20 of 48 questions
  • QuestionIs the installation process of this lock difficult?

    • Answer No, the installation takes just 15 minutes without drilling.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I manage user profiles using an application?

    • Answer Yes, you can manage user profiles using the eufy Security app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this smart lock have a low-battery indicator?

    • Answer Yes, this smart lock has a low-battery indicator.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this smart lock have auto unlock feature?

    • Answer Yes, this smart lock has an auto unlock feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this smart lock provide unlock notifications?

    • Answer Yes, this smart lock provides unlock notifications.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use voice assistants to unlock the door?

    • Answer Yes, you can unlock the door using Alexa or Google Voice Assistant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes it require a subscription? Thx

    Asked by PerfectCharger.

    • Answer No, just downloading the App.

      Answered by nashvillefornow

  • QuestionHow is the E330 different from the S330?

    Asked by B123B.

    • Answer The differences between the E330 and S330 Video Smart Locks are as follows: BHMA Certification: S330: ANSI 3 certified. E330: Certified only with the 156.25 Mechanical Test-36. Auto-Lock Feature: S330: Uses a smart auto-lock with a built-in door sensor to automatically lock when the door is closed. E330: Features a countdown timer for auto-lock functionality. Smart Detection: S330: Includes human detection, leaving detection, and loitering detection. E330: Only supports human detection. Local Storage: S330: Has local storage on a WiFi Bridge/HomeBase. E330: Features built-in storage with 8GB eMMC directly on the lock. Free Chime: S330: Includes a WiFi Bridge. E330: Requires a chime to be purchased separately. 2-Way Audio and Video Aspect Ratio: Both devices support 2-way audio and feature a 4:3 aspect ratio, providing a larger top-to-bottom view. Battery and Operating Temperature: Both use a 10,000 mAh rechargeable battery and operate within a temperature range of -10°C to 50°C. Camera Resolution: Both offer 2K resolution for video. In conclusion, the S330 provides more advanced features such as enhanced detection capabilities, built-in smart auto-lock with a door sensor, and included local storage on a WiFi Bridge, while the E330 focuses on basic functionalities.

      Answered by Eufy Team

  • QuestionCan you use keypad codes to unlock as well as fingerprint or is it only fingerprint? If codes are an option, how many are allowed? And how many fingerprints can be configured?

    Asked by Customer.

    • Answer It is supported a few ways to unlock the door: fingerprint, password, eufy Security App, key, voice unlock with Alexa or Google Assistant. It can store up to 100 users with different passcodes and up to 50 fingerprints.

      Answered by Eufy Team

  • Questionis this recommended to use for Airbnb apartments? Like it is possible to change the passcode remotely?

    Asked by Lu.

    • Answer si'

      Answered by retiree60

  • QuestionDo we need any external storage device or cloud space to store the videos??

    Asked by Rajesh.

    • Answer The videos and clips are stored locally with SD card. Be noted that the SD card needs to be purchased separately.

      Answered by Eufy Team

  • QuestionR thigh F c u b utiu

    Asked by Blessed68.

    • Answer Key Features of Video Smart Lock E330: Battery: It comes with a 10,000mAh rechargeable battery lasting up to 120 days on a full charge, under average daily usage (10 lock/unlock and motion detection events with 20 seconds recording each). When the battery is low, it will enter low-power mode and can last for an additional 30 days. The device also provides voice prompts, e.g., "battery is low," to alert users to recharge it. Working Temperature: Operates efficiently within the temperature range of -10°C to 50°C. Camera Resolution: Features 2K resolution for clear visuals. Auto-Lock Settings: Utilizes a countdown timer for auto-locking doors. Smart Detection: Provides human detection capabilities. Built-in Local Storage: Equipped with 8GB eMMC built-in storage (no additional free chime included). Other Features: Night Vision functionality for capturing clear images at night, 2-way audio communication, and a 4:3 aspect ratio. ### Connectivity Options: Can connect directly to a WiFi network without requiring a WiFi bridge. Expected to be compatible with HomeBase 3 soon for added functionality. ### Setup Instructions for Video Smart Lock E330: Download and install the eufy Security app (`App Store` or `Google Play`). Create a new account or log in to your existing eufy Security account. Navigate to Device > Add Device > Smart Lock > Video Smart Lock and scan the QR code located in the battery compartment of the lock.

      Answered by Eufy Team

  • QuestionCan auto lock be turned off

    Asked by Anonymous.

    • Answer You can turn auto-lock on or off. It also allows you to change the timer for auto lock from 5 seconds to 30 minutes.

      Answered by BlackieChan

  • QuestionDoes it have the ability to speak to the person at the door?

    Asked by Voice.

    • Answer Based on the available knowledge, there is no information about the Smart Lock E330's ability to allow direct communication or speaking to a person at the door. It primarily serves functions related to locking, unlocking, and secure access management.

      Answered by Eufy Team

  • QuestionIs there any option to control remotely, while wifi connection dies?

    Asked by Magi.

    • Answer If the Smart Lock E330 with Chime WiFi loses its Wi-Fi connection, remote control is not feasible. However, you can still unlock and lock the door via the Bluetooth functionality using the eufy app, as Bluetooth operates independently of Wi-Fi. This enables you to control the lock remotely when you are within Bluetooth range (up to 70 meters).

      Answered by Eufy Team

  • QuestionHow often we have recharge the batteries

    Asked by Almas.

    • Answer The Video Smart Lock E330 is powered by a 10,000mAh rechargeable battery that lasts approximately 120 days on a full charge, based on an average of 10 lock/unlock events and 10 motion detection events per day. When the battery is almost out, it transitions to a low-power mode, extending functionality for up to an additional 30 days. The lock provides a voice prompt alerting you when the battery is low and needs a recharge.

      Answered by Eufy Team

  • QuestionDoes the chime have an SD slot for external memory?

    Asked by Son.

    • Answer The chime included with the Smart Lock E330 does not have an SD slot for external memory. However, the storage system of the E330 Video Smart Lock depends on the connection method: The lock has built-in 8 GB eMMC storage for local data storage when connected via Wi-Fi. When connected to a MiniBase Chime or HomeBase 3, event and video data are stored on the respective connected device. External memory via an SD card is not supported.

      Answered by Eufy Team

  • QuestionCurrently I dont have wifi. Wifi will be installed in about 2 weeks, can I configure atleast the basic functions without wifi until The wifi is setup?

    Asked by MichaelC.

    • Answer The Eufy Security Smart Lock E330 is primarily designed to function as a standalone smart lock with Bluetooth connectivity. This means you can use its basic functions, such as locking and unlocking the door, without needing Wi-Fi. However, the integration with a chime and other advanced features typically require Wi-Fi and the Eufy Security app.

      Answered by Eufy Team

  • QuestionCan this be installed on storm doors?

    Asked by Mo.

    • Answer No.

      Answered by SamsungLover

  • QuestionDoes eufy e330 works anywhere I’m planning to send to Philippines

    Asked by Jo.

    • Answer Yes, it will work in the Philippines.

      Answered by Eufy Team