A:AnswerHello.
Great question! Yes, the batteries in Ring devices are designed to go for months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, number of events captured, frequency of activation, and wifi connectivity.
This article will cover some of the factors that could cause your battery to require more frequent recharging and some quick fixes to get the most out of your device's battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera.
The Spotlight Cam Solar Panel is a small device that can be mounted outdoors and connected to your Spotlight Cam Battery with a cable. With just a few hours of direct sunlight per day, you can keep your Spotlight Cam fully charged. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.
If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.
All the best,
Nicole from Ring.
A:AnswerHello, SD. Great question! Ring solar power devices act as a supplement to your battery, not a substitute. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Here is a helpful article that explains this in further detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.
A:AnswerHello Security05. Good question! Yes, Ring suggests you fully charge all batteries before walking through the setup process and physically installing your device. The Solar Panel is intended to deliver a trickle recharge to the lithium battery and reduce or eliminate the need for manually recharging. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you. Alexis, with Ring.
A:AnswerGreat question, Adam. No, the Ring Super Solar Panel is not compatiable however, we do offer a solar panel that will connect to the Ring Video Doorbell 4. You can learn more about the applicable solar panels by visiting this link:https://support.ring.com/hc/en-us/articles/360061516532-Solar-Panel-for-Ring-Video-Doorbell-information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Regards, Brett from Ring.
A:AnswerHello, Buck1. Great question! The Ring Solar Panels' only function is to deliver a trickle charge to the battery; otherwise, the Ring Spotlight Camera would not work at all. If you are looking to move away from batteries, we would recommend looking into the wired version of this particular camera. You can find more information about the Ring Spotlight Camera Wired by visiting this link: https://support.ring.com/hc/en-us/articles/115003802183-Ring-Spotlight-Cam-Information. The Ring Community forum was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their questions. Regards, Brett with Ring.
A:AnswerHello,
Great question! You will need a battery installed in your Ring camera. The Ring Solar Panel for Stick Up Cam is a small device that can be mounted outdoors and connected to your Ring Stick Up Cam with a micro-USB cable. With just a few hours of direct sunlight per day, it will keep your Stick Up Cam fully charged. Here is a support article that details the product specifications: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Alexis with Ring
A:AnswerThe Ring solar panel mount has about a 170 degree range of motion from side to side or up and down. Mounting it on a North facing fascia can present some challenges. I had a similar problem and ended up attaching a small piece of composite board on the back (south side) of a chimney on the North side of my house and it works like a charm
A:AnswerHell Scout,
Good question! The Ring Solar Panel is a small device that can be mounted outdoors and connected to your Ring Stick Up or Spotlight Cam with a micro-USB cable. With just a few hours of direct sunlight per day, it will keep your Ring camera fully charged. It is designed specifically for Ring camera devices. Here is a helpful article with more detailed information regarding this device: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
A:AnswerHello Deadpool,
Ring Solar Panel are weather resistant and are designed to work in all weather conditions. The first step in maintaining a good solar charge throughout the year is ensuring your solar panel is properly installed in a well-lit area that receives direct sunlight for several hours per day. "Direct sunlight" is when the Sun hits your solar panels in a perpendicular fashion.
To ensure your solar panel receives direct sunlight, your device should be unobstructed by shade from trees or nearby structures, such as a home's shadow, overhangs, or trees. By ensuring your lights are mounted with a clear view of the Sun’s rays, you will maintain a steady charge rate during the day.
For people living in the US, this also means installing your light on the southern part of your home so your solar panels face true south - or towards the equator. Facing your panels south gives you the best chance of receiving direct sunlight. While you may still receive diffuse (as opposed to direct) sunlight rays when installing your light on the north side of your home, you are severely limiting your device’s charging capabilities. This is even more pronounced in winter months when sunlight is already lacking.
For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.
All the best,
Antonio from Ring
A:AnswerHello David,
Great question! No, the Ring Solar Panel was designed to used with Ring Camera devices only. Here is more detailed information regarding the panel: https://support.ring.com/hc/en-us/articles/207957116-Solar-Panel-for-Ring-Stick-Up-Cam-Information.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Solar Panel pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
A:AnswerHello Jl,
The Ring Solar Panel has a 13-ft. (3.96-m.) cable with weatherproof barrel connector.
The Ring Solar Panel and Super Solar Panel are designed to provide power for charging the Ring Stick Up Cam and Spotlight Cam. Which product is right for you depends on two important factors:
Number of Motion Events per day: If your Ring device is in an area that detects more events every day than average (defined as 10+events per day) then your battery will drain faster and require more power or recharging more often.
Your Solar Environment: Warmer climates and areas that get less rain and cloud cover will get more kW of solar energy per day than rainier or cloudier zones. In such areas, having a larger solar panel may be a necessity for powering your Ring device.
More details can be found here: https://support.ring.com/hc/en-us/articles/360027286272-Picking-the-Correct-Solar-Panel-for-Your-Environment.
Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
All the best,
Antonio from Ring
