Questions & Answers

Q: QuestionCan you download content from Amazon on this TV ?

Asked 2 years ago by Ruby.

• A:Answer Hi Ruby, Thank you for your question. Good news! You can download the amazon prime app and stream your favorite movies and shows. Hope this helps! See pictures full of vivid detail and texture on this TV. X-Reality PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this model have a standby light when off? I am looking for a 32" Full HDTV for my bedroom that does not have a standby light, which I find annoying when lights are out and time for sleep.

Asked 2 years ago by LDC5.

• A:Answer No, I have this tv in my bedroom as a 2nd tv, and there is no light. Like you cannot sleep with any light from anywhere.

  Answered 2 years ago by PurplekimmieyVerified Purchase

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Q: QuestionIs this a smart TV?

Asked 2 years ago by Sally.

• A:Answer Hi Sally, Thank you for your interest in the Sony W830K! Yes, it is! The Sony W830K Google TV runs on the Android TV operating system. It comes equipped with a range of features, including the ability to connect the internet, access to a vast library of apps and popular streaming services from the Google Play Store, and use of voice search function. Hope this helps! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this model connect via wifi? We don't utilize a cable connection. Thanks!

Asked 2 years ago by Remrom.

• A:Answer Hi Remrom, Great question! Absolutely, yes. The W830K is a smart TV (Google TV) with Wi-Fi capability. It supports Wi-Fi Certified 802.11a/b/g/n/ac and Wi-Fi frequency of 2.4 GHz/5 GHz. Additional information: With Google TV, you can browse 700,000+ movies and TV episodes from across your streaming services like Netflix, all in one place and organized into topics and genres based on what interests you. And aside from the pre-installed apps, you can download/install compatible apps from the built-in Google Play Store app of this TV. For more details, please visit its Help Guide (can be found in Sony's support website) and search for "Installing apps from the Google Play Store." See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Hope this helps you, and thanks again for your inquiry! - Romeo

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this work with all types of cable tv company systems?

Asked 2 years ago by K896R.

• A:Answer I know it works with Spectrum. I can’t say for sure if it will work for yours. I know I have to have ROKU Because it doesn’t work with some streaming channels.

  Answered 2 years ago by TerryBearLandVerified Purchase

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Q: QuestionDoes this tv contain lead or mercury?

Asked 2 years ago by Lisa.

• A:Answer Hi Lisa, Great question. Sony TVs are very ECO friendly and do not contain lead or mercury. See pictures full of vivid detail and texture on the KD32W830K. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Hope this helps you, and thank you so much for considering Sony! - Romeo

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this tv have a sleep timer?

Asked 3 years ago by Mxnorton.

• A:Answer Hi Mxnorton, Thank you for your question! Absolutely, yes. The KD-32W830K has a sleep timer. To set the sleep timer settings using the supplied remote control, simply press the quick settings (gear button) on the remote > and select sleep timer (Times: 15,30, 45, 60, 90, 120 min). Additional information: • You can also set the timer using the voice command feature. The google command is: "set sleep timer for xx minutes." See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Hope this helps you, and thanks again for your inquiry! - Romeo

  Answered 3 years ago by SonyListens

  
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Q: QuestionI only see 1 HDMI on back of TV. Where are the other 3 located? If located on the side of TV, which side - left or right - when viewing the back of TV.

Asked 3 years ago by Wind.

• A:Answer There are a total of 3 HDMI ports. One on the back and two on the right side as you view the back of the television. Hope this helps.

  Answered 3 years ago by CruzerUserVerified Purchase

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Q: QuestionWhy is the voice delayed when people speak? Mouths move and then later you hear the voice??

Asked 3 years ago by Paul.

• A:Answer Thank you for reaching out, Paul. We are sorry if you are having an audio delay issue with your W830K. This is definitely not the experience we wanted you to have. If you haven't yet, please follow the troubleshooting steps on these articles and see if it resolves the problem. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00026069 https://helpguide.sony.net/tv/jusltnr4/v1/en-003/08-05_10.html https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00202034 Should you need more assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: I hope this helps, and thank you so much for choosing Sony. Best regards, Romeo Sony Social Support

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow many Watts usage in this TV depicted above?

Asked 1 month ago by liz.

Q: QuestionHow to connect WiFi?

Asked 1 month ago by Anonymous.

Q: QuestionDoes this Sony 32 inch tv support simultaneous audio? Like Bluetooth and wired headphones at the same time? I'm looking to use a Bluetooth speaker and external speakers at the same time.

Asked 2 months ago by TractionAction.

Q: QuestionDoes this TV have a sleep timer?

Asked 3 months ago by Margo.

• A:Answer Yes it does.

  Answered 1 month ago by BeeSVerified Purchase

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Q: QuestionCan you connect a dvd player

Asked 3 months ago by Anonymous.

• A:Answer Yes plenty of connections, both HDMI and USB, and 1 RC Antenna in as well.

  Answered 1 month ago by BeeSVerified Purchase

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Q: QuestionI want a smart tv that I can download Acorn TV and my Proton VPN to. Does this smart tv do this? I got burnt when I bought an LG smart tv from bestbuy this year they said it did but it didn't, so I can't afford to get it wrong this time.

Asked 3 months ago by Sherrie.

Q: Questiondoes the 32 inch sony have firestick built in

Asked 3 months ago by sandi.

• A:Answer NO but I added a Firestick to one of the 3 HDMI Ports.

  Answered 1 month ago by BeeSVerified Purchase

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Q: Questiondoes this TV has a handheld remote?

Asked 3 months ago by nick.

• A:Answer Yes

  Answered 1 month ago by BeeSVerified Purchase

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Q: Question1-What type of TV antenna's port (Is it a push on connector or a plug in connector?) 2-Is this model US version or international version? 120 volts or dual voltage? 3- Power cord or AC adapter?

Asked 3 months ago by SAKE.

• A:Answer Threaded Cable Connection (RG6?). Not sure if it's International as I'm in the US. Plugs into 110 with it's provided AC Adapter.

  Answered 1 month ago by BeeSVerified Purchase

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Q: QuestionDo I have to sign in to a Google account to use this tv

Asked 4 months ago by Magmay.

• A:Answer NO but I did.

  Answered 1 month ago by BeeSVerified Purchase

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