Questions & Answers

Q: QuestionI'm having trouble with the volume I have to have it on max to hear it am I doing something wrong .. I checked all the hook up connects and they are all correct

Asked 9 years ago by Garcia12.

• A:Answer Sometimes this happens to me as well. I think the default setting shuts bar off when sitting idle for a bit. Look for the green light on in speakers. If the light is red the system is off. If green the system is on. Also I connected mine to The ARC out-put on my Sony TV. This allows you to control volume with TV remote.

  Answered 9 years ago by TimmVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI presently use a Yamaha head unit, but looking to decrease a few remotes. Will either the remote with this unit, or my Sony Bravia KDL75w850c control both units?. Bravia does have the ARC feature if it makes a difference.

Asked 9 years ago by Anonymous.

• A:Answer My current Sony TV remote works in turning the volume up and down, as does my very old Sony remote for my tube TV. Since I have the ARC feature and it is synced with the TV it automatically turns on with the TV, but does not turn off with it, so the volume may be the only thing that can be controlled by both the TV remote and soundbar remote.

  Answered 9 years ago by Gamer89Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWith the rear speakers being wireless, what is their range? Also I've had wireless speakers in the past and they tend to go in and out of connection, how are these with staying connected?

Asked 9 years ago by Bradley.

• A:Answer The 'sonylistens' response is incorrect when they say 2-3ft. The rear speakers are meant to be placed behind/side of your listening position. I have mine 15 away from the soundbar with no problem with sound/connection.

  Answered 9 years ago by natecube

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat does 5.1-channel Soundbar System With 6.3 Wireless mean?

Asked 9 years ago by Otun.

• A:Answer 6.3 inch subwoofer

  Answered 9 years ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDors the sysyem include a ARC cable?

Asked 9 years ago by cp.

• A:Answer It includes an HDMI. There is no such thing as a ARC cable.

  Answered 9 years ago by Erik

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this support 4k HDR? I noticed it had HDCP and 4k @ 60 Hz, but it said only for 8bit, which seems odd.

Asked 9 years ago by Erik.

• A:Answer Hi Erik, It does not support HDR pass through. -Jerome

  Answered 9 years ago by SonyListens

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen will this be back in stock?

Asked 8 years ago by Anonymous.

• A:Answer I don't think it's being produced any more

  Answered 4 years ago by BBJM

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan it be attached/mounted to a sony 49 inch x800d 4ktv?

Asked 8 years ago by jimmy.

• A:Answer Mine is connected to an XBR850D 4k Sony tv and works great. So I would not expect it to be a problem.

  Answered 8 years ago by BillVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhenever I try to increase the volume (usually 25+), it works for about 15-20 seconds, then the sound stops, the blue display freezes at "HELLO" and about 5-10 seconds later the whole system turns itself off. Does anyone else have this problem?

Asked 9 years ago by keysersoze.

• A:Answer We have not had this issue are your TV speakers shut off? If they are then I would disconnect and reconnect everything

  Answered 9 years ago by dilynnwVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI can't find a Best Buy that has this product on display in store. I'd like to hear it before buying it the next time it goes on sale for $250 deal of the day.

Asked 9 years ago by Chris.

• A:Answer It's not available in-store. I took a leap of faith after returning the Nakamichi 7.1 Surround Bar System which was crippling my 5GHz network to literally 0.05Mbps. I was thinking of getting the Bose SoundTouch 300 soundbar but wanted discrete surround speakers. The sound is not as good as the nakamichi in terms of punch, clarity and volume but great for the price. For an average listener the system will blow them away. Try it. Best Buy has a 15 day return policy and more if you are a Plus member so the product can always be returned if you do not like it.

  Answered 8 years ago by GadgetMaN24

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this Sony 5.1 Soundbar, Model HTRT5 have Sourround Sound?

Asked 9 years ago by Ralphell.

• A:Answer Yes it has surround sound. Not very impressive though.

  Answered 9 years ago by aco100usVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan I broadcast music, podcasts, or audible.com books to this system from an iPhone via bluetooth without installing the Soundpal app? That's unclear to me from reading the manual.

Asked 9 years ago by tokitt.

• A:Answer Yes, I placed iHeart radio through my iPad.

  Answered 9 years ago by RaisinVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs it possible to independently control the treble and bass on this system - Sony HTRT5? I am not able to find in settings. Thanks, Mike

Asked 9 years ago by Mike.

• A:Answer Hi Mike! You can't manually adjust the treble & bass on this product. -Anthony

  Answered 2 years ago by SonyListens

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy this product is not listed on Sony Website? I couldn't find it.

Asked 9 years ago by Kumar.

Q: QuestionBought this for a gift - do I need anything extra so they can use it right away?

Asked 9 years ago by Barbs.

• A:Answer Screws and plastic anchors are not included for wall mounting.

  Answered 9 years ago by NishinskyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: Questionwill this unit work with an older TV Toshiba LCD 46 inch

Asked 9 years ago by sako.

• A:Answer Hi sako, yes. Please refer to the link to guide you with the connection: https://docs.sony.com/release//QSG_4570119111.pdf. Regards, ~Erin

  Answered 9 years ago by SonyListens

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you buy extra remote speakers

Asked 9 years ago by Pat.

• A:Answer Yes. You can.

  Answered 9 years ago by MerfVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionare the 2 small speakers wireless?

Asked 9 years ago by chris.

• A:Answer No, they are not. They each need to be plugged into an outlet. The cable itself on each speaker is about 5 feet in length.

  Answered 9 years ago by Gamer89Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWith the HT RT5, Is it possible to control the soundbar volume with the tv if the tv has no ARC HDMI port?.

Asked 9 years ago by debe.

• A:Answer Yes, by using an optical cable. which must be purchased separately.

  Answered 9 years ago by KenAVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)