Questions & Answers
- Model:
- K55S30
- |
- SKU:
- 12316901
Highly rated by customers for: Picture Quality, Ease of use, Color
$709.99$709.99
Page Showing 81-100 of 104 questions
Q: QuestionWhen K55S30CB is connected to our Verizon cable box with an HDMI cable. I see a "no signal" with all 4 ports. The TV recognizes that there is a cable in a port. I bought a new high speed one hoping that would solve it. No luck. About to return it. Help.
Asked by jimbo.
- A:Answer Hi jimbo, We're sorry to hear about the "no signal" issue you're experiencing with your Sony BRAVIA 3. To address the "no signal" issue on your TV when connected to the Verizon cable box via HDMI, you can follow these troubleshooting steps as needed: Perform each step as needed. Check if the issue is resolved after each step is performed. -If you haven't done so already, ensure your cable box is turned on and not in standby mode. Try turning your cable box off and then back on. -Power reset your cable box: Unplug your cable box from the wall outlet or power strip. Wait one minute, then plug it back in and turn it on. Note: If the device is plugged into a power strip or surge protector, remove and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV. -After performing a power reset, make sure the correct input is selected on your TV. -Check with your cable service provider to see if you could be experiencing a service outage in the area. -Perform a power reset of your TV, and then make sure the correct input is selected on your TV. -If you have another source device, connect it to the same TV input to help determine if there is a problem with the cable box. If another device receives a signal from that port but not the cable box, your cable box may be defective. Contact your service provider for assistance. If none of these steps resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
Answered by SonyListens
Q: QuestionWhat are the dimensions still boxed? I’m picking it up in my suv.
Asked by Anonymous.
- A:Answer Hi there, Thank you for your inquiry! The dimensions of the package carton (W X H X D) are approximately 53.63 x 33.38 x 6.38" (1,362 x 847 x 160 mm). Hope this helps! Our Smart TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. Regards, Sam
Answered by SonyListens
Q: Questionmy tv remote has to be reset daily to my cable box. tried everything, nothing helps
Asked by ernierex.
- A:Answer Hi ernierex, We apologize for the inconvenience that you experienced. It sounds like you're experiencing an issue where your TV remote needs to be reset daily to control your cable box. Here are some additional steps you can try to resolve this issue: 1. Power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues. To perform a power reset, turn off the TV, unplug the power cord for two minutes, then turn on the TV. 2. Make sure your STB is supported with the Cable/Satellite box setup feature. For additional information on your device, contact the STB manufacturer. 3. Perform the Cable/Satellite box setup procedure: -Open the Settings screen according to your TV remote options: Press the Quick Settings button, then select Settings. (For models with the Quick settings button on the remote) Press the HOME button, then select Settings. -The next steps will depend on your TV menu options: Select Channels & Inputs → External Inputs → Cable/Satellite box setup → Cable/Satellite box control setup. Select Watching TV → External Inputs → TV box setup → TV box control setup. Select Watching TV → External Inputs → Cable/Satellite box setup → Cable/Satellite box control setup. -Follow the on-screen instructions. 4. Check for the latest firmware update. If these steps do not resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
Answered by SonyListens
Q: QuestionJust got this TV brand new 18 days ago, it turns on but the screen stays black. Unplugged it to try and reset, still the same issue. Won't respond to the remote also. Seems this TV has this issue as a common problem. Why? And how do I fix this?
Asked by Frustrated.
- A:Answer Hi Frustrated, We regret to hear that the TV is not working properly. It's also unfortunate that performing a power reset didn't resolve the issue. Allow us to further assist you and help you out. Sony's commitment to customer satisfaction is our top priority. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
Answered by SonyListens
Q: QuestionDoes this TV have an earphone jack?
Asked by Stevo.
- A:Answer Hi Stevo, Thank you for your inquiry! The Sony Bravia 3 doesn't have an earphone/headphone jack. However, it can output sound via Bluetooth. You can pair Bluetooth headphones or speakers with the TV (make sure that your Bluetooth device support the Advanced Audio Distribution Profile (A2DP) Bluetooth profile). Hope this helps! Our Smart TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. Regards, Sam
Answered by SonyListens
Q: QuestionIs this TV compatible to download Fubo and Hulu?
Asked by Walter.
- A:Answer Hi Walter, Thanks for your question. Yes! Fubo and the latest Hulu app, which includes both on-demand and live content streaming are supported on this model. And also, many of the existing apps from the Google Play store or Search for apps can be downloaded to the Google TV. Please visit each application's website to see their channel list. Some of the services may include pay content. Our Smart TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. Regards, Jess
Answered by SonyListens
Q: QuestionTV installed yesterday. This morning, I cannot get the TV to power on. My cable box is up and running but TV will not come on.
Asked by SDLong.
- A:Answer Hi SDLong, We're sorry to hear that your TV won't power on. This is definitely not the experience we want you to have with your new TV. Allow to help and troubleshoot the problem. Please try some solutions below: Check your TV power cord to ensure they're not loose or disconnected. Press the power switch on the TV to see if the TV turns on. Perform a power reset or restart of your TV. May we contact you to help? If so, please email the below information to [email protected]: Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Answered by SonyListens
Q: QuestionLooking at wall hangers, is the Sony Bravia VESA compliant and work with all wall mounts?
Asked by Judy.
- A:Answer Hi Judy, Thanks for the question! Sony BRAVIA TVs are VESA compliant, the specific VESA standard may vary depending on the model. The 55" BRAVIA 3 works with VESA compatible wall-mount bracket with a screw hole pattern of 11.81 x 11.81 inch (300 x 300 mm).This TV is also compatible with the Sony wall- mount bracket SU-WL905 and SUWL855 (not supplied). For safety reasons, product protection, and to make sure that the installation is performed correctly, Sony strongly recommends that the installation of our TV on a wall be performed by qualified professionals. The instructions for installing the TV on a wall using a Sony Wall-Mount Bracket can be found on the TV’s model page on our Sony Support website. Everything you watch is enhanced with over a billion accurate colors with lifelike clarity and contrast that reveals every detail. Google TV™ brings together movies, shows, and more from across your apps and organizes them just for you. Hope this helps! - Kris
Answered by SonyListens
Q: QuestionHOW DO I GET HIGH DEFINITION ON MY TV
Asked by Anonymous.
- A:Answer Hi there, Thanks for your inquiry. The BRAVIA 3 is already a 4K HDR TV. This TV has upscaling technology that enhances the picture quality of everything you watch with four times the detail of regular High Definition (HD) resolution. This means TV shows, Blu-ray Disc movies, streaming video and even home video clips recorded with a smartphone will look even better. Note: 4K has higher picture quality than high definition (HD) and is also referred to as Ultra HD (UHD). Additional information: 4K: 3,840 x 2,160 pixels requires HDR compatible content from supported streaming services, such as Netflix, Amazon Video, YouTube or HDR compatible content device connected via HDMI input. For streaming, quality depends on the original video provided by the video content provider and your connection bandwidth. If your network is not fast enough, you cannot enjoy 4K/HDR content at the best quality. The required network speed depends on the service. If you are watching from an external output like a cable box or your Blu-ray and you want to enjoy high-definition 4K Enhanced format content via HDMI, please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High-Speed HDMI Cable(s) that supports speeds of 18 Gbps or more. We do have good information on how to experience high quality picture with your 4K TV on this link: https://www.sony.com/electronics/support/articles/00245141 Regards, Jess
Answered by SonyListens
Q: QuestionIs the stand width adjustable to less than 35”?
Asked by qualb.
- A:Answer The stand is non adjustable. If your surface is less than 44 inches you need to get either a separate wall or table mount.
Answered by PaulM
Q: QuestionWhere is the Google Assist button on my remote
Asked by Kenneth.
- A:Answer Hi Kenneth, Thanks for the question! The Google assistant or mic button on the BRAVIA 3 TV is found on the upper part of the remote. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Hope this helps! - Kris
Answered by SonyListens
Q: QuestionCan you hook this tv up to Comcast/ Xfinity
Asked by Sha.
- A:Answer Hi Sha, Thanks for your inquiry! Yes, you can definitely hook up Comcast/ Xfinity to the BRAVIA 3 TV via HDMI or Coaxial connection. TV just got more exciting with incredibly vibrant picture and easy-to-use smart features. Everything you watch is enhanced with over a billion accurate colors in lifelike clarity and contrast that reveals every detail. Hope this helps! - Kris
Answered by SonyListens
Q: QuestionDo Sony tvs have a full tv guide or just a channel list for antenna.
Asked by redhandy1.
- A:Answer Hi Redhandy1, Thanks for your question. The BRAVIA 3 offers a TV program guide when connected to an antenna. You can quickly find your preferred programs by pressing the (Guide) button to display the digital program guide of the TV or cable/satellite box. The display of the Electronic Program Guide (EPG) depends on the TV setup and whether the broadcast signal contains an EPG data. To ensure that EPG will display properly whenever data is available, follow the steps on the link below. https://www.sony.com/electronics/support/articles/00124784 Notes: -A TV program will appear blank if no data is contained in a channel. -Channel information may not be displayed correctly. I hope you find this information to be helpful! Regards, Jess
Answered by SonyListens
Q: QuestionCan tv be hooked up to antenna if you don't have cable?
Asked by Sandy.
- A:Answer Hi Sandy, Thank you so much for your inquiry! Yes, this TV has Cable/Antenna input and built-in tuner for analog/digital over-the-air TV programs. Please note that the BRAVIA 3 only supports ATSC 1.0 tuner. It does not have an ATSC 3.0 (NEXTGEN TV). However, you will still enjoy watching all your favorite content with rich colors and detailed contrast. If using an antenna, ensure the antenna is in good condition and securely connected to the Cable/Antenna input on the TV. The type of reception that you'll receive will depend on the antenna type that you're using and how far a particular station is. TV just got more exciting with incredibly vibrant picture and easy-to-use smart features. Everything you watch is enhanced with over a billion accurate colors in lifelike clarity and contrast that reveals every detail. Regards, Jess
Answered by SonyListens
Q: QuestionIn inches, what is the width of the stand legs at furthest point to point? Someone answered 13.5" which doesn't seem possible
Asked by Lulas.
- A:Answer Hi Lulas, Thank you for the question! The stand width of the BRAVIA 3 TV is approximately 40.5" (1,028 mm). Additional information: Our BRAVIA 3 Smart Google TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting! Hope this information helps! - Kris
Answered by SonyListens
Q: QuestionCan we program our cable remote to control the entire TV so we don’t need two (2) controllers?
Asked by Bogey.
- A:Answer Hi Bogey, Thanks for the question! Operation is not guaranteed when using other remote with the TV. However, the BRAVIA 3 TV has the capability to control compatible cable boxes using the supplied TV remote. This TV also supports Consumer Electronics Control (CEC) which is an HDMI function that provides control functions between different A/V devices such as TVs, Cable box, home theater systems, Blu-ray Disc players, and other HDMI devices. It allows you to control CEC compatible devices with one remote control. An HDMI cable must be used for CEC function to work. Additional information: Our BRAVIA 3 Smart Google TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting! Hope this information helps! - Kris
Answered by SonyListens
Q: QuestionEnd to end. What is the width of the stand legs?
Asked by Lulas.
- A:Answer Hi Lulas, Thanks for the question! The stand width of the K55S30(BRAVIA 3) TV is approximately 40.5" / 1,028 mm(STANDARD POSITION). You may find the dimensions of our Sony TVs on the Sony Support Site. The website has a page for each TV model where you can find the dimensions in the specification sections. Additional information: Our BRAVIA 3 Smart Google TV is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting! Hope this information helps! - Kris
Answered by SonyListens
Q: QuestionHi, I'm trying to setup my VCR to play, but the TV won't recognize it and play videos. How can I get this TV to recognize a VCR? I have an RCA to HDMI cable on board, but I get nothing.
Asked by VCR.
- A:Answer Hi VCR, Thank you for reaching out to us with your concern. We're sorry to hear that you are experiencing connection issues with your Sony BRAVIA 3 TV. This is not the experience we expect you to have, and we want to help make this a better experience for you. To start, a power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues. If a power reset or restart has already been performed, please verify which HDMI input the source device is connected to on the TV. On the supplied TV remote control, press the INPUT button repeatedly until it shows the correct HDMI input where the source device is connected. For more detailed information regarding no picture when using an HDMI connection, you may find this link helpful: https://www.sony.com/electronics/support/articles/00030375?utm_source Please note that we do not guarantee functionality for RCA to HDMI connections. You may check this link for hookup methods and general procedures on how to establish connections on your TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55s30/articles/00231150 Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Best Buy Username: Telephone Number: Additional Information regarding your experience with the BRAVIA 3. Thank you for your patience, and we look forward to improving your experience! Sincerely, Maria
Answered by SonyListens
Q: QuestionCan you pause live (over the air) tv?
Asked by RokuNubi.
- A:Answer not sure about sony. We have TCL and a Sharp Roku tv, both support OTA pause/hold when using a 32gb USB drive. It's an option that is indicated in the manuals.
Answered by SteveJB
