A:AnswerI use the HT-ST5000 with my 65 Sony OLED A1E TV and the HT-ST5000 does not require an external amp of receiver. The sound quality is great especially for movies and music. I am really enjoying this soundbar.
A:AnswerNo, you would block a lot of the sound. It would sound like it was coming from a closed closet. That is why even built in speakers have grills.
A:AnswerHi OLDGOAT67, We appreciate your inquiry about the HTST5000. Make sure to update the software version of the soundbar for optimum performance: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/downloads/00016979 The soundbar features a VOICE function to make dialogues clearer. The subwoofer is a speaker for playing bass sounds. Sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. Make sure to try other sources. The NIGHT mode function must also be turned off. You can refer to pages 31-32 of this link for more information: https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf Regards, ~Ralph
A:AnswerHi there,
Thank you so much for your inquiry. The HT-ST5000 US model has a power requirement of 120 V AC, 60 Hz. With the use of a power converter, 240v could be used. When pressing the DISPLAY repeatedly on the remote control or the receiver, if Dolby Atmos content is being played back, “ATMOS” will appear on the display panel.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
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Issue:
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Sincerely,
Romeo
Sony Social Support
A:AnswerIts designed to work as is. In the right environment of course. If you require more subs then you would demand more from the bar and you should definitely consider a component system instead. No sound bar of any quality will ever replace that.
Adding a second sub would only drown out the speakers and never have the same sonic signature as the original sub. An analog output could be a way to get a sub to “work” but its not the ideal way. The unit would have to have a dedicated sub output.
A:AnswerFor ARC to work properly, be sure the ports that the HDMI cable is plugged in are marked for ARC. Otherwise, you will need to use an optical cable for the sound
A:AnswerHi Vetu, yes, the recommended setup is the ST5000 connected to your TV via HDMI ARC. Please make sure that the content being played or streamed outputs Atmos. Regards, -Mark
A:AnswerHi Aviator, We recommend checking the guidelines on mounting the soundbar: https://docs.sony.com/release//Manual_4687838121.pdf (pg.24). Also, have the installation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation. Regards, -Erin
A:AnswerIf you use the ARC feature of the sound bar the Atmos sound will work seamlessly. Just confirm that the TV has an ARC-enabled HDMI port. If it doesn’t, then it may not work.
A:AnswerHi Coolguy, no, the soundbar's supplied subwoofer does not support wired connections. The subwoofer uses our Secure Link technology to ensure a stable wireless connection with the soundbar. Thanks, -Mark
A:AnswerThere is not a set of dedicated rear speakers available for this sound at like the Z9 (or wherever the next one down the ladder is), however, Sony states that this sound bar can be grouped wirelessly with other Sony speakers with an app so for music at least you could just get a set of compatible Sony speakers and chain those for use as rear speakers (not 100% sure of that would work for movies as the chaining through the app is designed for music). Hope this helps! I have found the sound quality to be quite good irregardless of the lack of rear speakers.
A:AnswerHi RC85,
Thanks for your inquiry about the HTST5000 soundbar supports Dolby Audio. Connect HDMI cable from EARC port on your 900TS 8K TV to TV in on HTST500 sound bar. Make sure to update the software version of the soundbar for optimum performance. It is also recommended to use a Premium High Speed HDMI cable. You may also want to check the supported format of your source content. It must support 7.1 channel. We do recommend checking with Xbox support for more information about its settings.
Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the HTST5000.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
A:AnswerHi Chris,
Thanks for your interest in the HTST5000 soundbar. The soundbar is designed to connect with Wi-Fi devices that support Wi-Fi standards IEEE 802.11 a/b/g/n. It also supports 2.4 GHz and 5 GHz frequency bands.
~Ralph
