Questions & Answers

Q: QuestionI asked a question before. Got an email telling me my question was received and the answer is ready. Were do I see the answer? . I lloked at all 21 pages of answers and mine is no where to be found. Thank you

Asked 7 years ago by bautista.

Q: QuestionWill my sony UBP-X800 work with my older tv which is not a 4k tv?

Asked 7 years ago by bautista.

• A:Answer Yes

  Answered 7 years ago by TerryVerified Purchase

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Q: QuestionDoes this player support video files with an audio format of E-AC-3?

Asked 7 years ago by NECTUser.

• A:Answer Hi NECTUser, no, it only supports .AC3 and .MKA for Dolby Digital. Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionDid anyone try this with either Epson 4000 or 5040ub or 6040 projector ? Does it do true HDR with it ?

Asked 8 years ago by Frank.

• A:Answer It works perfectly with my Viewsonic HD 1080p Projector so I assume no problem if you use HDMI input. I got the Viewsonic since it also handles Svideo and RCA component and USB plus computer.

  Answered 7 years ago by SergeVerified Purchase

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Q: QuestionI have connected SonyX800 to TV using an HDMI cable and DAC Creek Ruby using a coaxial cable.I will only get the audio from the amp after disconnecting the HDMI cable.When plug HDMI, the audio output from the coax output is switched off. What Is Wrong?TX

Asked 8 years ago by Radim.

• A:Answer It sounds like you have connected audio output from your disc player to your amplifier. I believe this is not ideal. It is preferable to connect the disc player to the TV (as you have done, with an HDMI cable) and the audio output from the TV to the amplifier. Recent SONY TV's are designed to optimally output the audio channels via an optical cable. If your amplifier doesn't have an optical cable input receptacle, you may be able to jury-rig something to make the connection with an optical cable to an adapter with a female optical receptacle and a male output that fits an audio input on your amplifier. Once you have determined which female inputs are on your amplifier (in addition to coax), you can ask the Geek Squad whether such an adapter exists. If you can make such a connection, make sure you adjust the tv's controls to disable sound through the tv's speakers, because such sound will not be in phase with the sound output via the amplifier.

  Answered 7 years ago by JONSVerified Purchase

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Q: QuestionI replaced a Samsung 4K unit that was not 3D capable with the X800. I have set the BD Mix to off.Using same connections to my Yamaha RX V681 AVR - am no longer getting ATMOS or DTS-X signal on recvr with x800. This was not an issue with the Samsung M8500.

Asked 8 years ago by JCSD.

• A:Answer Hi JCSD, we would like to know more about this concern, please send us an email at [email protected] so we can provide assistance. Thanks, -Mark

  Answered 8 years ago by SonyListens

  
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Q: QuestionWill I need one HDMI cable for each audio and video or will one cable accomplish both??

Asked 8 years ago by Rick.

• A:Answer HDMI cables carry both audio and video information. You will need 1 cable for each DEVICE connected to the TV.

  Answered 8 years ago by fatboy95Verified Purchase

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Q: QuestionI have a lot of Zavvi blu-ray steelbook movies that are only Region B only, can this player play all Region A,B,C blu-ray? On eBay this model says it can play all 3 regions, but I would rather buy it at my local Best Buy. For my bestbuy rewards points...

Asked 8 years ago by WRCSTi.

• A:Answer Hi WRCSTi, no, our players only support the playback of region A/1/US discs. Regards, -Mark

  Answered 8 years ago by SonyListens

  
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Q: QuestionWill this improve the viewing capabilities of an older TV that is not 4K or HDR and basically is only 1080 resolution? Specifications mention a conversion option to convert HDR to SDR. So if an HDR signal is coming in it'll convert it to an SDR?

Asked 8 years ago by Dewey.

• A:Answer It will convert a DVD up for a 1080p tv. DVD and bluray disks look great on my 1080p tv.

  Answered 8 years ago by dbaker42Verified Purchase

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Q: QuestionHow do you connect to a soundbar I’ve tried an audio extractor to get TrueHD but with no luck my soundbar has 4k passthrough

Asked 8 years ago by Rob67.

• A:Answer You should be able to use the 2nd HDMI output that says "audio out." However, your soundbar needs to be able to decode TrueHD, DTS-MA, lossless formats. Unless you have one with discrete speakers, it will only give you the stereo mix. (A standard soundbar is usually a 2.1 system, but there are ones that have 5.1 and up, so that is the issue).

  Answered 7 years ago by Jamie

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Q: QuestionIs Plex an available app?

Asked 8 years ago by Willis.

• A:Answer Hi Willis, no, the Plex app is not supported by this Bluray player at the moment. Thanks, -Mark

  Answered 2 years ago by SonyListens

  
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Q: Questionwill this give me access to netflex

Asked 8 years ago by jeff.

• A:Answer Yes, it has a Netflix app.

  Answered 8 years ago by bkbluray

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Q: QuestionCan I connect my bluetooth to the 4k reproductor?

Asked 8 years ago by Belencanaria.

• A:Answer I used the Bluetooth option to connect speakers to the Blu-ray player if that’s wgat you are asking. Very easy to do

  Answered 8 years ago by spearfisherVerified Purchase

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Q: Questiondoes anyone have the info on what setting is in the audio menu for getting ATMOS I have heard its set by default to turn off Atmos and some audio setting has to be changed to get it our disks are Atmos love this player but nothing in the manual.

Asked 8 years ago by co61.

• A:Answer Set BD Mix to off. That should solve it.

  Answered 8 years ago by BBNY

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Q: QuestionWhy on the details or the pictures it shows speakers? And when I went too buy it the sale person said no, Will this play none- blu-ray???

Asked 8 years ago by OneBadSS1.

• A:Answer I have played DVD's and CD's on this Sony UDP-X800 player. (For sound, I used the "Digital Out" phono jack to connect the unit to my receiver.) It performed well in playing both back, as well as standard Blu-ray discs. It did have intermittent issues with 4K-UHD Blu-ray discs, though. (See my review.) As for your questions regarding the speakers, I cannot help you there. The UDP-X800 has no speakers.

  Answered 8 years ago by Bob60506

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Q: QuestionDoes anybody have a suggestions for the best hdmi cables for this player? My tv is a Samsung 4K with hdr, I want the cables that will give me the best picture possible. Thanks

Asked 8 years ago by HDMI.

• A:Answer Any HDMI that says "high speed" will do... (standard ones work, but high speed takes away any doubt).

  Answered 7 years ago by Jamie

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Q: QuestionI have a Marantz 5012 that requires an analog "backup" in order to get audio to zone 2. This Sony only has HDMI outputs. Is there a device that will convert the HDMI to an analog connection in order to utilize the zone 2 on the Marantz?

Asked 8 years ago by Sound1.

• A:Answer An HDMI audio extractor with stereo analog out should work. You would connect it to the second HDMI output on the Sony (audio-only) then run the analog (RCA, etc) to the zone 2 input on the Marantz. Good luck.

  Answered 8 years ago by BBNY

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Q: QuestionI just bought this DVD player today and in the initial setup it was fine. Now this evening I turn it on and all the TV screen says is invalid format. Any suggestions I would appreciate.

Asked 8 years ago by Nothappy1.

• A:Answer Make sure the HDMI cable you are using is HDMI 2.2 compliant. Make sure if your are using a 4K TV you go into the TV options and set the TV setting to accept 4K pass through from the Player to the TV Make sure your TV supports more than 1 HDMI input that is 2.2 compliant. If only 1 input is compliant you will need to switch your cable to that input. Make sure you are using a USA region Bluray Disc. Not all Blu-ray disc are Region Free meaning if you bought something on the internet and had it shipped from overseas... possible you are using a Region Locked Bluray disc.

  Answered 8 years ago by CommandoVerified Purchase

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Q: QuestionTV zoom "feature not available" for 4k bluray content. It works when I change to 1080p resolution on my 4k player Sony UBPx800. Why is my zoom feature on my Sony TV xbr75x800e locked out? Marketing ploy? Simple firmware fix?

Asked 8 years ago by JT.

• A:Answer That capability is dependent on the content of the dvd you are playing. It is not a fault!

  Answered 8 years ago by LiveFreeVerified Purchase

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