Questions & Answers

Q: QuestionDoes this camera work with Alexa?

• A:Answer Yes, this camera works with Amazon Alexa.

Q: QuestionDoes this camera connect to Wi-Fi?

• A:Answer Yes, this camera connects to your Wi-Fi network.

Q: QuestionCan I talk through this outdoor camera?

• A:Answer Yes, you can talk through this camera with two-way audio and noise cancellation.

Q: QuestionWhat is the video resolution of this camera?

• A:Answer The video resolution of this camera is 2K (1440p).

Q: QuestionCan I view live video from this camera?

• A:Answer Yes, you can stream live video from your home to your mobile device.

Q: QuestionIs this camera weather resistant?

• A:Answer Yes, this camera has a weather-resistant design.

Q: QuestionHow many feet long is the cable cord plug-in?

Asked 3 years ago by Pinoy.

• A:Answer Hi Pinoy. Great question! The Ring Spotlight Cam Pro Plug-In has a power cable that is 19.5 feet long. Features for the Spotlight Cam Pro include HDR video, color night vision, audio+, dual-band wifi, LED spotlights, 3D motion detection, Bird’s Eye View, and motion zones. Learn more here: https://support.ring.com/hc/en-us/articles/9513837373332-Spotlight-Cam-Pro-Information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionCan this camera do 2-way talk with audio?

Asked 3 months ago by LuisB.

• A:Answer Yes it has 2 way talk.

  Answered 2 months ago by IvanMVerified Purchase

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Q: QuestionIs there a subscription fee with this camera

Asked 1 year ago by Mike.

• A:Answer It is up to you, it sends notifications for free and you can monitor manually, but if you want cloud storage, a subscription is required.

  Answered 2 months ago by IvanMVerified Purchase

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Q: QuestionWHERE IS THE CABLE THAT YOU CAN USE WITHOUT THE BATTERY TO POWER THE CAM? I TRIED MY USB WHICH IS C BUT IT'S NOT WORKING! pLEASE HELP

Asked 2 years ago by RAMEE2000.

• A:Answer Hi RAMEE2000. Good question. The Ring Spotlight Cam Pro Plug-In device comes with a plug-in USB-C power adapter (19.7 ft). The device offers dynamic switching between plug-in and battery power modes (requires purchase of Quick Release Battery Pack). Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHello. My Spotlight Cam Pros are supposed to arrive today. They are the wired ones with the plug on I believe. Can the plug be cut off and directly wired or will that cause a problem? Thank you

Asked 2 years ago by Shawn.

• A:Answer you will need the hardwire kit (https://ring.com/products/hardwired-kit-usbc-cameras). Call an electrician to have this installed on your property for a peace of mind that the wire is installed properly. Good Luck!!

  Answered 2 years ago by Jttxj4x4

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Q: QuestionHow long is the cord? Thank you.

Asked 2 years ago by Frisson.

• A:Answer 10 ft is the normal but you can order longer

  Answered 1 year ago by Judy

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Q: QuestionCan the wired version of this camera also work with just a battery?

Asked 2 years ago by Billhasaquestion.

• A:Answer Yes

  Answered 10 months ago by JonG

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Q: QuestionWill this camer work with wifi 6 Also will it work with WPA2/WPA3

Asked 2 years ago by Umma.

• A:Answer Hi Umma. Good question. The Ring Spotlight Cam Pro Plug-In is compatible with 802.11 b/g/n wifi connections at 2.4 GHz and 5.0 GHz. Spotlight Cam Pro is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionTOTAL TECH COVERS HARD WIRE INSTALLATION ON RING CAM PLUS .I WAS gona buy plug in but since plugin chord is small ,my house is big and i need to put in different spots can somebody calrify ?

Asked 3 years ago by bill.

• A:Answer Tech Support at store is ALOT better then what you get from Product Tech Support . Store Associates Misinformed Me about what it takes power Ring Doorbell/ Cameras, My overall Experience with Getting My Ring Doorbell/Cameras up And Use able has"""Not"""been a"""SATISFACTORY ONE""".

  Answered 2 years ago by ThomasVerified Purchase

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Q: Questionwhen will the package be sent? on amazon there is already all information and nothing here

Asked 3 years ago by PetM.

• A:Answer Hello PetM, Thank you for reaching out and inquiring about your shipment for the all-new Ring Spotlight Cam Pro. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with an accurate update as to when you can expect your device. At Ring, we understand you have many choices when it comes to your home security. If the retailer can not resolve this concern for you, please reach out to our community forum at https://community.ring.com/. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a Ring security camera device you can rely on. Thank you, Alexis with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionQuestion re: Ring-Spotlight Cam Pro Outdoor 1080p Plug-in Surveillance Camera, Model: B09DRK9ZJ8: Can the adapter power wires be disconnected from back of camera so they can be inserted thru a small stucco hole and then reconnected?

Asked 2 years ago by Darcy.

• A:Answer Yes, i replace my old adt cameras with ring and they use the same hole in my soffit. I did use some caulk for a tight seal around the wire to keep bugs out

  Answered 1 year ago by Tommy2019

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Q: QuestionCan ring spotlight cam plug in use batteries for backup

Asked 2 years ago by DO.

• A:Answer Hi DO. Good question. The Ring Spotlight Cam Pro Plug-In device is powered using a USB-C power adapter and can also use an optional rechargeable battery pack (holds up to 2). When using dual power mode (plug-in and batteries), the camera will receive a trickle charge from the batteries. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDoes this warn a person deteced that they are being recorded?

Asked 1 year ago by TeeCee.

• A:Answer Depending on your configuration, you can warn the person or not, it is up to you.

  Answered 2 months ago by IvanMVerified Purchase

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