Questions & Answers

Q: Question1. Will this record to the dvr without internet of any kind? (Completely off grid) 2. How much power does the whole setup require to work? I will use a battery or solar array. 3. Can I connect to a computer to extract video recording?

Asked 1 year ago by aValuedCustomer.

• A:Answer Hello LW. Thank you for reaching out to us with your question. This recorder does not require an internet connection to function and you only need a monitor/TV for the initial setup. However, an internet connection is required if you will need to remotely access and control your device. The general watts per camera are 3.6 Watts, 2.592 KWh/month while the generally uses 72 Watts, 51.84 KWh/month. This system also includes a 1TB HDD that can store months of video before overwriting older files. You can easily back up videos to your personal Dropbox account in the cloud &/or transfer videos to a USB memory stick. If you need assistance with your product or have any questions, please visit our support page or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionCan the camera motion triggered spotlight feature be turned on or off? I want to be able to turn off that feature.

Asked 2 years ago by Robert.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Robert. Yes, you can choose whether the lights are triggered or not via the NVR's settings menu. You can change this setting for each camera, meaning that you can have lights on some cameras but not others if you wish. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionGood morning, is these cameras PTZ??

Asked 2 years ago by MKN.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi MKN. No, these cameras have a fixed lens with a 90 degree wide field of view. You can digitally zoom into the image to view things but they do not have optical zoom nor mechanical Pan & Tilt controls. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWhat is the maximum distance you can zoom without losing image quality?

Asked 2 years ago by Mario.

• A:Answer Hi Mario. The cameras in this kit offer Digital Zoom (using whatever pixels are already in the image) rather than Optical Zoom (where the lens physically moves). With digital zoom the image quality will reduce the further you zoom in, but as you're starting with 4K to begin with you should be able to zoom in 4-8x and still see most things clearly. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionHow many hard drives can does this support?

Asked 2 years ago by BrianW.

• A:Answer Hello Rickinnati. This 8-channel NVR recorder supports one hard drive only up to 6TB. Hope that helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWill this connect through WiFi, to see on my iPhone. I have Starlink cause I’m in a rural area and don’t have a router.

Asked 8 months ago by Anonymous.

This question was asked about the related product: Swann - Master Series Home 16-Channel 10 Camera 4K HD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Thanks for your question. The NVR should be connected to a router via network cable if you wish to give it an internet connection to be able to view it remotely on your phone. You can also view an NVR locally on a monitor without any internet connection at all if you prefer. In our experience, Starlink routers can be unreliable with an NVR as NVRs require a stable and constant internet connection. Starlink routers jump across satellites frequently & as a result can experience small dropouts. So whilst you may be able to get the NVR to work with Starlink, it may not be the best experience. - SD, Swann Team

  Answered 8 months ago by Swann

  
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Q: QuestionCan you turn the audio off on these cameras?

Asked 1 year ago by CS45.

This question was asked about the related product: Swann - Master Series Home 16-Channel 10 Camera 4K HD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello CS45. Yes, you can turn off the audio by going on record>Mainstream>Disable audio. I hope this helps. LV - Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionAre these cameras 5MP or 8MP lenses?

Asked 2 years ago by ski87.

This question was asked about the related product: Swann - Master Series Home 8-Channel 6-Camera 4K UHD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello ski87. The cameras included in this kit have an upscaled 4K video quality which is also considered 8MP. Hope that helps. LV-Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI have a couple cameras that will be over the 328' recommended for POE to work. Am I able to use a POE network switch with this system to increase the length of the runs to make those cameras functional?

Asked 2 years ago by Mike.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Mike. Yes, you can put a switch at every 330ft of cable and keep extending the cable length if you need to. If you only want to go a bit beyond 330ft then it's worth giving it a try without the switch first, there is still a good chance it will work as the cameras do not require huge bandwidth. -SD, Swann team

  Answered 2 years ago by Swann

  
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Q: QuestionWhat happens when the NVR is full? Is the old recorded footage automatically overwritten with the new ones?

Asked 2 years ago by TNJD.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello TNJD. This will vary depending on your recording settings. You can set your recorder to record over older files once full or wait for you to clear space manually. Alternatively, you can upload footage from up to 2 cameras & still images from all cameras to your Dropbox account in the cloud. In this case, even if your recorder was stolen you'll have video evidence off-site. Hope that helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWe live in a rural area with minimal internet access--max--15mps(really!) Can the - Master Series 16-Channel system be used without internet, outside w/seasonal severe wind and rain, record activity, and alerts on our phone? If not, please recommend.

Asked 2 years ago by TT.

This question was asked about the related product: Swann - Master Series Home 16-Channel 10 Camera 4K HD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Alerts to a mobile phone may not work or be efficient(have a lag) but yes you can use this system you just might have to veiw recorded events manual on a monitor or tv the system is connected to

  Answered 2 years ago by Anonymous

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Q: Questioncan i use cat 6 cable instead of the supplied cat 5 cable

Asked 2 years ago by angus157.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello angust, 157, it is safe to use cat 6 cables with this system. Let us know if we could further assist you. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionHow long are the Cat-5 Cables included? Can I use my own cables?

Asked 3 years ago by Rick.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer 60ft Yes you can use your own but if you need more than 60ft I would get on Amazon and buy couplers and buy bulk cat 5 and make your own or already made lengths.

  Answered 3 years ago by Outdoor

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Q: QuestionIs Lorex - 100’ Outdoor Cat6 UL CMR STP Ethernet Cable with UV Treated for Direct Burial, Model: CBL100C6RXU SKU: 6566122 compatible via direct installation with Swann - Master Series 8-Chan 8 Cam, 4K UHD Outdoor PoE Wired 2TB HDD NVR Cam? Please advise.

Asked 2 months ago by Miguel.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Miguel. Yes, it is compatible. The Swann Master Series NVR supports both Cat5e and Cat6 Ethernet cables, so this Lorex Cat6 cable will work for powering and connecting your PoE cameras. Just make sure: 1. The cable is terminated properly with good quality RJ45 connectors. 2. You stay within the 100-meter (300ft) distance limit for PoE. 3. If you use the shielding, proper grounding is recommended to avoid interference. Overall, this cable should work perfectly for your Swann system installation. Mary - Swann Team.

  Answered 2 months ago by Swann

  
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Q: QuestionIs there a monthly fee to use these cameras?

Asked 2 months ago by Rose.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Rose. No, Swann do not charge monthly fees to use any of our products. We do offer an optional subscription service for those that want extras like extended warranty, but this is completely optional & you do not need it to use our products. You can learn more here: swann.com/secure-plans -SD, Swann Team

  Answered 2 months ago by Swann

  
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Q: QuestionDo the cameras already come with IP address linked with the nvr?

Asked 3 months ago by Ivanyvienen.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Ivanyvienen. Yes. In most Swann NVR systems, the cameras are automatically assigned an IP address by the NVR itself once they’re connected, so you don’t need to configure them manually. If it’s a PoE (Power over Ethernet) NVR, the cameras typically get their IP addresses from the NVR’s built-in DHCP server, meaning they’re “linked” to it right out of the box. Mary - Swann Team

  Answered 3 months ago by Swann

  
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Q: QuestionHi what's the meaning of power over the ethernet ? Thanks

Asked 4 months ago by Vic.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Vic. The type of cable that connects each camera to the NVR box is called an Ethernet cable. This cable can carry both video and power over the same stretch of cable, hence ‘Power over Ethernet’. It can make the installation simpler as each camera just needs one cable going into it, and the NVR box delivers the power to each camera. -SD, Swann Team

  Answered 4 months ago by Swann

  
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Q: QuestionWill the system download videos into an MP4 file ?

Asked 8 months ago by JasonWIlliamson.

• A:Answer Hi Jason. Through the Swann Security app you can download clips to your phone as MP4 files. Alternatively if you have a screen connected to the NVR, you can export clips to a USB thumb drive in 3 main file formats (MP4, AVI and another). -SD, Swann Team

  Answered 8 months ago by Swann

  
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Q: QuestionIs this Cat6 cables for PoE?

Asked 9 months ago by Anonymous.

This question was asked about the related product: Swann - Master Series Home 16-Channel 10 Camera 4K HD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Thank you for your question. Each camera in this kit includes a 60ft(18m) Cat5e Ethernet Cable. However, you can extend this to a longer length if you wish to. Swann sells extension cables in 100ft(30m) & 200ft(60m) lengths under the codes SWNHD-30MCAT5E and SWNHD-60MCAT5E. Please note, the maximum length of POE cable for ALL NVR cameras is up to 300ft/100m run of CAT5. If you need further assistance, please visit our support page. https://support.swann.com/s/ Please let us know if we can further assist you. LV-Swann Team

  Answered 9 months ago by Swann

  
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