Questions & Answers

Q: QuestionCan this system send alert to I=phone? send video to i-phone?

Asked 2 years ago by Ed.

• A:Answer Hello Ed, yes, this system can send push alert notifications to your phone through the SwannSecurity app. Once you click on the notification, the app will take you to the camera in question as long as the device is connected to the internet. - LV, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionCan you use this system to monitor multiple locations in the same app? Can you have separate accounts for different users to monitor?

Asked 2 years ago by mjaneway.

Q: QuestionDoes Best Buy provide Geek squad installation services for this WIRED camera system? (I saw mention of installation services for a wireless system, but not for this wired system)

Asked 2 years ago by Robster.

Q: QuestionWhat's the maximum distance from the DVR base can I run wired cameras on this system? I need about 600 feet. Do you have a system that will reach that far if this one won't reach 600 feet? Thank you. Rick.

Asked 2 years ago by BigRick75672.

• A:Answer Hi BigRick. This particular system is an NVR (Network Video Recorder) which means that Power Over Ethernet cables run between the back of the NVR unit and each camera. The cameras draw their power from the NVR unit and also transmit their video and audio over the same cable. The official spec around Cat5/Cat6 ethernet cables is that they can be up to 100metres (330ft) maximum distance. If you need to run longer than that the recommendation is to add a network switch at each 300ft (90m) mark and then run a second cable from there. As it's a networked system, you may also have other ways to get the camera connected to the network at its location and then go back to the NVR box via an existing network rather than a direct wired connection. Swann sell a 200ft (60m) ethernet extension cable under model code SWNHD-60MCAT5E, or many professional installers will run their own cabling and then terminate the cable at the exact length that is needed. The 600ft distance you’re looking to cover is very large and will be quite challenging so we would strongly recommend plugging all the cables/cameras/recorders in first and checking everything looks OK before going ahead with a full installation and putting the cables through walls etc. You may also wish to get professional advice from an installer based on your exact location and setup. -SD, Swann Product Management

  Answered 2 years ago by Swann

  
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Q: QuestionDoes this one work at 240 energy?

Asked 3 years ago by Elis.

• A:Answer Outlets in the US that are 240 have a different plug style and highly doubt you can use this system on one. Dryers and electric stoves are appliances that typically use a 240volt

  Answered 2 years ago by Anonymous

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