Questions & Answers

Q: QuestionIs this portable AC energy efficient?

• A:Answer Yes, it has Sleep and Eco modes to help save energy.

Q: QuestionWhat type of windows is this portable AC compatible with?

• A:Answer It is compatible with vertical and horizontal sliding windows, but not casement windows.

Q: QuestionHow can I control this portable AC unit?

• A:Answer You can control the AC using the mobile app, voice commands with Alexa or Google Assistant, or the included remote.

Q: QuestionWhat is the moisture removal capacity of this unit?

• A:Answer The dehumidifier function can remove up to 70.9 pints of moisture per day.

Q: QuestionDoes this AC have a sleep mode?

• A:Answer Yes, this portable AC has a sleep mode for energy efficiency.

Q: QuestionHow do I set up this portable air conditioner?

• A:Answer Setup involves rolling the AC to a window, attaching the hose and window kit, and plugging it in.

Q: QuestionDo I need to attach a separate drain hose so that I don't have to manually drain it, and if so I do I have to buy one separately

Asked 5 months ago by Hot.

• A:Answer A garden hose can be attached to the rear of the unit to drain out moisture as it is collected. The drain will be gravity-fed, requiring the drainage location to be lower than the drain plug on the rear of the appliance. Hope this helps! Thank you, TCL Customer Support

  Answered 5 months ago by TCLExpert

  
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Q: QuestionDoes this use a coolant?

Asked 2 months ago by Pete.

• A:Answer This AC uses R32 refrigerant. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionDoes it need to be installed in a window?

Asked 2 months ago by John.

• A:Answer It does come with an exhaust hose and a kit to install in a window vertically or horizontally depending on the type of window unit you have. which makes it easy if you need to move it from room to room, but there are DYI videos of people using other methods to install the exhaust port.

  Answered 1 month ago by GaryD

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Q: QuestionHow long is the exhaust hose?

Asked 2 months ago by Bob7525.

• A:Answer The exhaust hose is approximately 5 feet long. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionDuring cold weather can this model (H7P38W) also provide heat? Thanks.

Asked 2 months ago by CoolandtheGang.

• A:Answer No. Air conditioner and dehumidifier only. No heat.

  Answered 2 months ago by Greendog6Verified Purchase

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Q: QuestionCan you use the unit as a standalone dehumidifier without having to hook up the exhaust hose to a window?

Asked 2 months ago by Anonymous.

• A:Answer Both the exhaust hose and the drain hose are required for Dry mode (dehumidifier) to function correctly. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionCan you use just the dehumidifier function with just attaching a drain hose and not having to attach the exhaust hose to a window?

Asked 3 months ago by Anonymous.

• A:Answer Both the exhaust hose and the drain hose are required for Dry mode (dehumidifier) to function correctly. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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Q: QuestionCan an extension cord be used?

Asked 3 months ago by Anonymous.

• A:Answer From experience, No. I usually get away with this with other products that do not recommend using an extension cord, but this unit pulled enough current to get the extension cord very hot.

  Answered 1 month ago by GaryD

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Q: QuestionWhat is the noise level of this unit in decibels while running in ac mode.

Asked 3 months ago by GoBucks62.

• A:Answer I just had this installed and it is pretty loud. Trying to decide if I want to keep it. It is being used to cool my movie room but we will see after I watch some movies and listen to music as to if I can keep it or not.

  Answered 2 months ago by UpsetVerified Purchase

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Q: QuestionDoes this run on a 15 amp breaker?

Asked 3 months ago by Cathy.

• A:Answer Yes, the H7P38W will run on a standard 120 V, 15 A circuit. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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Q: QuestionWhat is the diameter of the exhaust hose?

Asked 4 months ago by GrittyTacoman.

• A:Answer About 4 inches or a little larger

  Answered 4 months ago by BridgetOVerified Purchase

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Q: QuestionIs the installation kit included?

Asked 4 months ago by Ash.

• A:Answer Yes it is included

  Answered 4 months ago by BridgetOVerified Purchase

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Q: QuestionWhy is this unit stuck on 32f in the Alexa app?

Asked 4 months ago by TML.

• A:Answer glad it's not just mine that's doing that; it confuses me as well.

  Answered 4 months ago by AnonymousVerified Purchase

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